Hi everyone, welcome to the latest edition of the TAM newsletter. I hope that you have been following on with our VMware TAM Social Media services such as Facebook and our very own TAM Blog. This week I want to highlight the latest blog posting on our VMware TAM Blog. This is a post that resonates with many of our customers and one of the reasons that they engage a TAM in the first place. The blog post is all around how VMware TAMs are able to provide our customers with additional world class service when they have a support request situation.


Please take a look below and head over to the blog to read it in full.


I wish you all a support free week ahead.


Virtually Yours

Neil Isserow

Staff Technical Account Manager, Team Lead

San Francisco, CA


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TAM TWEETS OF THE WEEK (Editor: Daniel Mizrahi)

VMware launches new service to manage endpoint security… via @networkworld

VMware nears completion of $67B Dell-EMC merger -- USA

VMware’s Photon OS 1.0 Now Available!…

VMware CEO on Tech Deals, Future Under Dell -- Bloomberg

Prepare to get your LAB ON: 100+ HOL stations, 400+ sessions await at VMworld 2016


TAM BLOG (Editor: Kelly Dare)

VMware TAM Customers Always Travel in First-Class Support

By Neil Isserow


As a VMware TAM for many years, I’m often included in customer discussions when they are considering a VMware Technical Account Manager for their organization. During these discussions, I always spend time trying to understand the customer’s wishes and needs, and any potential issues they might have to grapple with. I need to be sure that one of our TAM services is a match for the customer:


Traditional TAM

Enterprise TAM

Dedicated TAM

Specialty TAMs, such as our specialized NSX TAM service offering

[Continue Reading...]


Looking for training resources on VMware Solutions. We have everything you need online and updated regularly.




TAM WEBCASTS (Editor: Michelle Kaiser)

Please head over to our dedicated TAM Webcasts online URL:




VMware TAM Customers Always Travel in First-Class Support

By Neil Isserow As a VMware TAM for many years, I’m often included in customer discussions when they are considering a VMware Technical Account Manager for their organization. During these discussions, I always spend time trying to understand the customer’s wishes and needs, and any potential iss...

Jun 17, 2016 7:06:35 PM

3 Free eLearning Courses Released This Month

In the last month VMware Education Services released three new eLearning courses: Workforce Mobility Fundamentals [2016] – This free eLearning course starts by introducing end-user computing, then reviews the VMware Digital Workspace Portfolio components and the challenges they help resolve. vRea...

Jun 17, 2016 2:59:51 PM

In Recognition of World Juggling Day, We Salute IT leaders like You

World Juggling Day is tomorrow, and to celebrate we’re giving a shout out to some of the best jugglers we know – IT leaders like you. Knives, chainsaws and rings of fire have nothing over scaling workloads, compliance mandates and staffing challenges. One wrong move and….wait, you don’t have to w...

Jun 17, 2016 4:00:33 PM

Monitoring VMware NSX SpoofGuard with REST API and Perl

In some prior blogs, we demonstrated leveraging NSX REST API with Python. See prior blogs, Automating Security Group and Policy Creation with NSX REST API and Automating VMware NSX Security Rules Creation using Splunk and Some Code . In this blog, we demonstrate how NSX REST API can be used with ...

Jun 17, 2016 12:00:38 PM

Seamless Integration of vROps Using Third-Party Management Packs

Chuck Petrie, Blue Medora Now more than ever, IT departments are faced with an overwhelming number of avenues to manage and analyze their IT environment. These avenues have a wide range of management options created in-house to vendor-created management interfaces. With so many options to choose ...

Jun 17, 2016 10:00:09 AM

Secure vSphere Workloads: Backup Data with Public Clouds

Data backup is crucial for every organization. It’s essential for IT teams to ensure business continuity—and securing data is a critically important part of that objective. When it comes to methods, however, not everyone is clear on which option is the most reliable and efficient. It’s a matter o...

Jun 16, 2016 7:01:33 PM

Test Your vCloud IQ for the Chance to Win a HTC Vive VR Kit

Sharpen your pencils, it’s time for a quiz. Think you’re the best at solving problems using vCloud Air? Here’s your chance to prove it. We’ve put together a test that only the smartest would dare attempt, full of questions about things like disaster recovery, high availability and application por...

Jun 16, 2016 4:30:23 PM

vCloud Air Network Compliance Spotlight – ISO 20000

Our vCloud Air Network Compliance Spotlight series focuses on compliance issues that affect journeys to the cloud. A look back at our past spotlights: SSAE 16 PCI-DSS HIPAA ISO 27001 ISO 9001 FedRAMP FERPA In this month’s spotlight, we focus on ISO 20000 . ISO/IEC 20000 is the international stand...

Jun 16, 2016 4:00:44 PM

New Forrester Study Says Virtualization Continues To Grow

VMware commissioned Forrester Consulting to evaluate current levels of virtualization maturity and the challenges customers have at each level of maturity. In conducting in-depth online surveys with 210 US and European IT decision makers, Forrester found that the journey to greater virtualization...

Jun 16, 2016 10:01:56 AM

Introducing the New vCloud Air Network Cloud Bundles!

As part of the vCloud Air Network (vCAN) team, we are focused on ensuring our network of Service Provider Partners (over 4,000!) are able to enjoy the most flexibility and benefits from the diverse range of VMware products as possible. To make that happen, our team has been working to refine the ...

Jun 15, 2016 4:00:09 PM

How to Get the Perfect Graph in vROps

Kyle Wassink, Blue Medora Graphs in vROps Graphs can be found throughout VMware vRealize Operations (vROps), from the All Metrics page of a resource to the Metric Charts widget in a dashboard. While simple to use, these graphs are extremely powerful tools for displaying historical data exactly ho...

Jun 15, 2016 10:00:08 AM

New VMware Security Advisory VMSA-2016-0009 and Updated Advisories

Today, VMware has released the following new and updated security advisories: New VMSA-2016-0009 Updated VMSA-2015-0007.6 VMSA-2015-0009.3 VMSA-2016-0005.4 The new advisory addresses an important cross-site scripting issue in the vSphere Web Client, CVE-2015-6931. The issue is present on the serv...

Jun 15, 2016 5:58:16 AM



Read All This Week’s Top Mobile News in 5 Minutes

VMware claimed this week’s top headlines in business mobility with a flurry of announcements and product updates. Got five minutes? Here’s your cheat sheet to this week’s top mobile news. Watch Sanjay Poonen, our executive vice president and general manager, recap the week in this video: VMware W...

Jun 17, 2016 4:00:27 PM

Read All 6 HUGE VMware EUC Product Announcements Right Here

IBM, TrustPoint, Workspace ONE, AirWatch 8.4, Mirage, App Volumes and more top off another busy week for VMware End-User Computing (EUC). It’s been a busy week here at VMware End-User Computing (EUC). And we couldn’t be more excited about it. In the video below, our EVP and general manager, Sanja...

Jun 17, 2016 11:47:37 AM

Enabling Just-In-Time Delivery with VMware App Volumes 2.11

When VMware Horizon 7 was introduced to the market just a few months ago, it represented a shift in the way virtual desktops and apps could be delivered and managed. Several new capabilities highlighted the innovations in Horizon 7, including Smart Policies and Blast Extreme . One of the most exc...

Jun 17, 2016 1:45:46 AM

VMware Cited as a Leader among Enterprise File Sync And Share Platforms, Hybrid Solutions

Enterprise file sync and share (EFSS) platforms have become a staple for large organizations to securely store, organize and access huge amounts of corporate data across a variety of devices, either in the cloud or on-premises. Hybrid EFSS platforms offer enterprises the flexibility to connect da...

Jun 16, 2016 2:20:25 PM

New BYOD Adoption Kit: The Missing Piece to BYOD Success

There is no lack of information out there on bring-your-own-device ( BYOD ) programs. A quick Google search of “BYOD” yields over SIX MILLION results. The majority of the entries are related to the technical and privacy considerations that IT admins need to take into account when implementing a c...

Jun 15, 2016 1:00:47 PM

VMware at Citrix Synergy: Quick Recap of a Great Show!

Las Vegas was buzzing a couple weeks ago with customers from all over the world attending Citrix Synergy. Citrix hosted their annual conference, and VMware joined many of our peers and customers in hosting our own booth on the showroom floor. For those who were able to swing by our booth, we demo...

Jun 15, 2016 1:00:16 PM



VMware Security Announcements (VMSA)