FROM THE EDITORS VIRTUAL DESK
Hi everyone and welcome to this weeks VMware TAM Source Newsletter. This week we have a new TAM Blog which I wanted to let you all know about. I have chosen to include the entire blog posting this week as this is a really important posting by our TAM Practice Director, Andy Nederveld as it describes the key characteristics of why our TAM program is considered amongst the best in the industry. Please take some time to read this and I hope you find it enjoyable.
I also wanted to remind you that I will no longer be including KBs but rather just a link to the KBs which I would like to urge you to check weekly as well as discuss with your TAM to ensure you are fully up to date with any potential issues or updates that may be required in your environment.
I also want to give a shout out to a colleague who has just published a really great ebook that is now available. The book is called "vRealize Operations 6 Administrator's Companion: Performance Monitoring Capacity Planning Right-Sizing” by Jason Gaudreau. Take a look here: http://amzn.to/1d6bOef
Have a fantastic week everyone and enjoy this weeks newsletter.
Staff Technical Account Manager, Team Lead
San Francisco, CA
Maximizing Your VMware Investment is Just the Beginning
By Andy Nederveld
Most of our TAM customers start out wanting to learn more about their VMware investment. And with over 400 highly skilled, experienced, and successful TAMs worldwide, that happens continuously. But down the road our customers report being surprised at how much they’ve learned about their own organization and processes. We’re never surprised to hear that, though, because the entire TAM Services program is designed to make you more successful; it has no other purpose.
The Making of a Trusted Partner
First, we choose wisely. Our TAMs embrace a spirit of service and enjoy delving into long-term relationships with customers. We’ve assembled a well-credentialed, diverse group of professionals. All have a strong technical foundation, including VCP certification. Most have 10 to 15 years of industry experience before even joining the TAM program, often as managers, directors, executives, or top architects from large companies. Many have advanced degrees.
In the Americas, we have about 200 TAMs, many of whom have been with us for nearly a decade. The average tenure is about three years and climbing, which is high for the industry especially given the growth of the TAM program. When customers get our TAM Service, they tend to keep it.
Process and Focus
Second, we use a deeply collaborative process with our customers to understand their technical priorities and desired business outcomes. TAMs ask a lot of questions. That’s important because it lets us become truly proactive—helping to refine and develop strategies and approaches based on what’s working with other customers. Ultimately, TAMs seek to provide an objective, third-party perspective that gives customers an opportunity to look at challenges in ways they never have before.
Results are Everything
Finally, TAMs are evaluated almost exclusively on customer satisfaction. The results from our latest customer survey are outstanding.
• Over 80% told us their TAM “enables collaboration and aligns planning discussions across my company's functional groups.”When talking to customers, I frequently hear stories about how our TAMs helped them better understand and refine their own priorities, and even uncover redundant or misaligned initiatives which can distract from more critical efforts. That’s how we measure success.
Learn more about VMware TAM Services by visiting www.vmware.com/consulting/technical-account-manager or calling us at 1-877-486-9273.
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NEWS AND DEVELOPMENTS FROM VMWARE
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VMware TAM WEBCASTS
Scheduled VMUG Webinar Events:Jun 23: Virtualization at the Speed of Flash (Pure Storage)Jul 2: What’s New in VMware vSphere 6: First Look and Upgrade Best Practices (Veeam) VMware Education:
VMware offers many ways to get trained in VMware products and solutions. These include Classroom, Live Online, Online self-paced, Lab Connect, On Demand, Instructional Videos, ViewPoint Webinar Series, VMware TV on YouTube, Partner University, Hands On Labs, The Learning Zone, SolutionTracks, Demos on Demand, Online Events, Local Events, Beta classes, VMworld, Partner Exchange, Partner Library, vBrownbag, and VMUGs. If you’d like to learn more about any of these, please reach out and let me know.