Skip navigation
2019

UK’s popular bank NatWest has come up with its new voice banking feature. What is it all about?

NatWest has partnered with Google Home to deliver this product.

This new system will allow customers to access banking information via personal smart speakers. Users can use this virtual assistant from the comfort of their homes. Users will ask the device questions about their transaction or account information. The speaker will respond vocally. The speaker will also send the answer to a connected smartphone.

Telephone and mobile banking have already been dominating, improving customer satisfaction. The voice access banking feature opens still more accessibility options for customers. NatWest believes this technology will create a stir in banking that has not been seen since the advent of mobile phone banking. 

Sean Durkin, Head of Enterprise, UK and Ireland at software company OpenText remarks, “As the first major high street bank to offer this, Natwest provides us with another example of a company tapping into innovative technologies, such as voice technology and artificial intelligence, to deliver the fastest and most friction-free customer experience possible.”

Kristen Bennie, head of 'Open Experience' at NatWest, said: "We are exploring voice banking for the first time and think it could mark the beginning of a major change to how customers manage their finances in the same way mobile banking made a huge impact.”

A trial version will be launched first, involving 500 customers and running for three months. This version will allow asking information on basic account operations. If the feature works successfully, NatWest is aiming to shift more transactions to this system such as paying bills and money transfers.

A banking software testing company would consider NatWest’s approach of a slow entry is good from the perspective of security. If the software has not been tested sufficiently, it should not be released to the public. Plus, if too many features are launched all at once, users may find the transition to be complex. A banking software testing company would check the software feature for performance, usability, functionality, stress, security, integration and compatibility on various platforms.

Experts have raised security concerns. For example, recordings on Google Assistant are accessible. If these recordings are stolen by cybercriminals, the voice may be used for carrying out fraudulent activities. Also, during voice inputting, customers speak part of their private protected pin out loudly. As the account information is heard across the room, other people in the area will listen to the user’s confidential transactions. These flaws open the doors to unauthorized access. If private and confidential information is hacked, the feature would appear unreliable and fail to please customers.

Brett Beranek, Vice President and General Manager of Nuance Communications supports the use of artificial intelligence (AI) in improving software security. He comments, “To safeguard users’ personal data, especially when using their voices to access services, banks should deploy voice biometrics – a technology that instead of storing knowledge credentials, such as passwords, stores biometric characteristics to authenticate a user – vastly reducing the possibility of a security breach in which such credentials are lost.”

There is no doubt automation testing is the best ingredient for developing high-quality software. Automation testing improves testing accuracy, executes tests faster, repeats tests. However, choosing the right automation testing tool is a determining step for successful test automation.

 

Automation testing companies use different tools for their software testing needs. Selenium is one of the pioneers in automated testing. It is widely used by enterprises. According to iDataLabs, selenium has a market share of 30.59%, making it trump other tools in the market. Its closest competitor was UFT, with a 12% market share.

 

We evaluate its effectiveness, listing its pros and cons for software testing:

 

Pros:

  • Selenium is free. Other automation tools charge users. These prices can range in thousands of dollars.
  • Selenium is an open-source environment, which is a developer’s favorite, as the base framework can be modified according to personal or professional use.
  • Selenium supports multiple programming languages such as Java, C#, JavaScript, Ruby, Perl, PHP, Objective-C, Haskell, R, and Python.
  • Selenium supports many browsers including Chrome, Safari, and Firefox.
  • Selenium supports an online community of a large number of users. They contribute actively to documentation. These resources are useful for problem-solving.
  • Selenium supports mobile testing. Although additional software is required, like Appium or Selendroid, Selenium offers the scope of testing native, hybrid and web mobile apps.
  • Selenium offers wide plugin support. It supports popular tools like SauceLabs, Selenium-Grid, and Extent.
  • Selenium is easy to install. It’s UI is user-friendly and intuitive.
  • Selenium remote control and grid offer support for remote testing.
  • Selenium grid supports parallel testing.


Cons:

  • The selenium test duration is long.
  • Selenium provides no help with technical issues. All help comes from the online community. Consulting companies have to be contacted for commercial support.
  • Selenium can give false-positive results. For example, a network connectivity issue can lead to an error. This causes delays in version releases. Coders report getting false positives 25% of the time.
  • Selenium does not automatically generate reports. This is a huge drawback as testing teams prefer visual reports like screenshot images, graphs, tables, and charts. Clear information about the source of error is hard to find. This increases tasks for developers who have to check the code again to find the defect. The only reporting the tool offers is via integration with third-party vendors like TestNG, JUnit, and Allure.
  • Selenium’s infrastructure is hard to manage. For example, the Selenium grid may support parallel testing, but it is not economically feasible to manage it, as requirements for devices vary with every project.
  • Selenium’s test development is slow. It is not easy to maintain tests as proficiency in programming languages is required for it.
  • Selenium does not integrate with in-sprint automation. It has a code-based approach. It is overly dependent on the user interface. This makes it hard to integrate with continuous testing. This is a major downside of Selenium because many automation testing tools today offer code-less testing, where those without knowledge of programming languages can conduct automated tests.

Tracking and handling finances have become easier ever since mobile banking apps have been introduced. Imagine the struggle you had to face when managing the stack of bills to make payments each month. Common features of a mobile banking app allow viewing balance, previous records, account management, budgeting tools, and bill payments. They also offer fraud alerts to keep consumers aware of any cyberthreats. Most of these apps also provide credit score and also provide instant access to the account, from anywhere in the world.

 

Banks roll out new features to improve banking experience and continue to innovate to compete in the market. People consider banking apps that offer excellent and convenient features to the users. Banking and financial services industry (BFSI) is investing rigorously in improving their software apps to maintain their position in the market. They choose a reliable banking app testing company to ensure that their apps are smooth and secure. Let’s have a look at a few banking apps that help customers manage their accounts via smartphones:

 

Capital One Mobile App

 

According to research by J.D.Power Capital One’s banking app has gained popularity in the mobile app industry for providing easy navigation through the app. Capital One comes with features like checking balance, transferring money, etc. It also offers mobile deposits, online payments, etc. This app is famous for providing ease to the consumers in operating and managing their bank accounts conveniently.

 

BB&T Mobile App

 

BB&T mobile allows its users to analyze investments and create budgets using their tools. It saves customers from going to an ATM and helps make online payments easily. BB&T has been ranked as the second most convenient mobile app according to its functionality and high-performance. Its user-friendly interface makes it the best choice for customers.

 

Ally Mobile App

 

In need of transferring money to another account? Ally mobile app offers to transfer of funds from Ally account to the same bank, and other bank accounts too. You can easily track your search history and it also helps in locating the nearest ATM. they also have a 24/7 helpline that allows you to get in touch with your banker.

 

USAA Mobile App

 

USAA mobile app is one of the topmost favorite apps that allows you to log in to your account via face recognition, thumb face or voice recognition. This makes the app more secure than other mobile apps and comes with simple features. It helps to transfer funds to other accounts, bill payments, etc.via Zelle. USAA also offers mobile deposits and locate ATMs using this app. In addition, it also offers banking and car insurance options but only to military members and their families. Yet it remains the most popular apps in the U.S.

 

Conclusion

 

Mobile banking apps have evolved with the growing technology trends. Digital transformation has brought banking at ease by allowing customers to manage their finances using smartphones. This has also gained popularity due to the increasing number of mobile users over the passage of time. So, banking app testing companies hold great importance in the quality assurance and success of mobile banking apps in the market.

 

Searching for the real estate property and finding the best agent used to be the norm of a typical house hunt a few decades back and cumbersome for any individual.

The days of efforts put into searching on the streets for a potential agent, taking the precious time out of your schedule to visit properties and searching big spreadsheets to find one potential mortgage lender has gone.

Although technology has touched every sector and pretty much redefined it in every manner, real estate is one of those sectors where technology was embraced later. But now that technology and modern solutions and applications have paved their way into the real estate industry as well, it has started to revolutionize it. From reducing the overall time required for a house hunt to facilitating the user to do a 3D virtual tour of the house, the house hunt is needs little to no effort.

Here are some of the biggest problems of the real estate industry that modern technology has solved.

 

Agent Search

Back in the days before technology had touched real estate business, looking for an agent was quite a task that mostly required to reading newspaper publications, visiting brokerages and even asking family and friends who had a similar experience with their house hunt. Thanks to some latest mobile apps and other software, finding an agent to guide you with the best options within your budget is not only easy but also transparent. You can not only find a list of real estate agents near your area but also see other people’s reviews about them to have a better idea of their reputation in the industry. When done, you can review the agent and help them get more clients through positive rankings.

 

Virtual Tours

One of the biggest problems in house hunt used to be visiting the property. Imagine a scenario, you are living in the UK and planning to invest in an apartment in Palm Jumeirah. You ask an agent about Palm Jumeirah property for sale and you get a few recommendations. The plan to visit the property will definitely require you to visit it physically and that will incur a traveling cost as well as a leave from work or some time out of your schedule.

With the help of Artificial Intelligence, Machine Learning and Image Processing, you can conveniently do a 3D virtual tour of the site without being physically present. It saves your time, cost, and brings a list of properties at your fingertips. The same Palm Jumeirah property for sale is now within your reach, with no cost and at whatever time you require.  

 

Speeding Sales Up Digitally

Getting a home mortgaged can be slow, delayed sometimes and too much paperwork is prone to human errors. Today in the world of data processing and digitization, there are many digital mortgage brokers like Habito that facilitate house mortgages online from anywhere around the world using any device. It uses Robo-advice as a technology to enable users to scan the real estate market and come up with the best possible results – in less than half of the time a human agent might take.

 

Improved Floor Plans

Property technology (or as we may call it, Proptech) has come as far as using lasers to facilitate the real estate industry. Back in the days when floor plans and spatial data was managed by a lot of paper – and hassle, companies like GeoSLAM Ltd provide services to take the paper and hassle out of managing floorplans and spatial data by introducing their handheld laser scanning devices.

The implementation of this technology has made surveying occupied homes a lot easier which used to be both times taking, risky and disturbing to the residents. This method is faster than traditional methods and easier to carry out, solving yet another bigger problem in the real estate industry.