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2013


VMware tools upgrade or installation fails with error messages similar to ,


Error 25028.Setup failed to install the VMCI driver

Setup failed to install the mouse driver automatically.  This driver will have to be installed manually.", "VMware Tools Installation"

Setup failed to install the SVGA driver automatically.  This driver will have to be installed manually.  Instructions for how to do this will appear at the end of installation.

 

The same error message exist in the vminst log file of the Guest OS

 

This issue can be cause if Runonce registry key is missing, the corrective measure is outlined in the KB article http://kb.vmware.com/kb/1006382.

 

This can also happen due to certain sensitive application running on the OS blocking the install, one instance was app verify

http://communities.vmware.com/message/1999637

 

One other instance is Control-M, to resolve this follow the outlined steps

 

  1. Disable Control-M services.
  2. Restart the server.
  3. Reinstall the VMware tools or Follow new device prompts from Windows OS and drivers install correctly.
  4. Restart Server
  5. Re-enable Control-M services.
  6. Restart


Courtesy : Customer Shared information