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5,369 Views 35 Replies Last post: Jan 17, 2012 12:51 PM by arbsysts RSS
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jodykw1982 Novice
jodykw1982
28 posts since
Jan 20, 2011
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Apr 29, 2011 9:26 AM

Windows 2008 R2 Slow Mouse After Sysprep

So,

I know installing VMware's WDDM driver in C:\Program Files\Common Files\VMware\Drivers\wddm_video will fix slow mouse problems normally and it does.

 

I've installed this into a VM and converting this VM to a template, I've deployed other VMs from it.

 

Every VM that I deploy has the slow mouse problem again.  If I check the Display Adapter in the device manager it is still using the VMware WDDM driver but the mouse cursor is slow again.

 

I heard uninstalling VMware tools and reinstalling and reinstall WDDM driver will fix the problem.  I don't want to have to do this though.  How can I fix this so when I deploy VMs from my template, the mouse cursor stays quick.

 

Thanks.

MauroBonder Champion User Moderators vExpert
MauroBonder
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Feb 19, 2009
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1. Apr 29, 2011 9:30 AM in response to: jodykw1982
Re: Windows 2008 R2 Slow Mouse After Sysprep

check if:

vmware tools is ok ?

hardware acceleration set full ?

set the Video RAM to 32MB ok ?

 

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1011709

*Please, don't forget the awarding points for "helpful" and/or "correct" answers. *Por favor, não esqueça de atribuir os pontos se a resposta foi útil ou resolveu o problema.* Thank you/Obrigado
jodykw1982 Novice
jodykw1982
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2. Apr 29, 2011 9:39 AM in response to: MauroBonder
Re: Windows 2008 R2 Slow Mouse After Sysprep

VMware Tools is OK.  I've tried giving it 32MB for video also.

 

there is no hardware acceleration that I know of in 2008 R2.... do you know of it?

a.p. Guru User Moderators vExpert
a.p.
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May 18, 2007
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3. Apr 29, 2011 11:08 AM in response to: jodykw1982
Re: Windows 2008 R2 Slow Mouse After Sysprep

Did you also replace the display driver as mentioned in the KB article Mauro provided (or this one http://kb.vmware.com/kb/1016770)?

 

André

jodykw1982 Novice
jodykw1982
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4. Apr 29, 2011 11:13 AM in response to: a.p.
Re: Windows 2008 R2 Slow Mouse After Sysprep

Umm... yeah... as I explained in my original problem.

a.p. Guru User Moderators vExpert
a.p.
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5. Apr 29, 2011 11:15 AM in response to: jodykw1982
Re: Windows 2008 R2 Slow Mouse After Sysprep

Oops, sorry, I somehow missed this

 

André

Troy Clavell Guru User Moderators vExpert
Troy Clavell
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6. Apr 29, 2011 11:17 AM in response to: jodykw1982
Re: Windows 2008 R2 Slow Mouse After Sysprep

...and what driver are you using for the mouse "VMware Pointing Device"?

jodykw1982 Novice
jodykw1982
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7. Apr 29, 2011 11:23 AM in response to: Troy Clavell
Re: Windows 2008 R2 Slow Mouse After Sysprep

Hmm, I checked it and it seems to have reverted to "PS/2 Compatible Mouse".  Where is the VMware driver located for pointing device?

Troy Clavell Guru User Moderators vExpert
Troy Clavell
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8. Apr 29, 2011 11:26 AM in response to: jodykw1982
Re: Windows 2008 R2 Slow Mouse After Sysprep

change it to VMware Pointing Device and I would bet that resolves the problem.  Driver is located at c:\Program Files\VMware\VMware Tools\Drivers\mouse

jodykw1982 Novice
jodykw1982
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Jan 20, 2011
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9. Apr 29, 2011 11:28 AM in response to: Troy Clavell
Re: Windows 2008 R2 Slow Mouse After Sysprep

Yeah I just found it and changed it.  It did fix the problem... so now I need to figure out why it reverts back to the default pointing device driver after a sysprep.

Troy Clavell Guru User Moderators vExpert
Troy Clavell
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10. Apr 29, 2011 11:30 AM in response to: jodykw1982
Re: Windows 2008 R2 Slow Mouse After Sysprep

make sure your template is using the VMware Pointing Device as well.  Sysprep should not change these drviers assuming you are deploying off a template with the VMware Tools installed and current.

jodykw1982 Novice
jodykw1982
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11. Apr 29, 2011 11:50 AM in response to: Troy Clavell
Re: Windows 2008 R2 Slow Mouse After Sysprep

The VMware Pointing Device driver definitely fixes the issue.  I'm using VMware Pointing Device driver before sysprep.  Somewhere in there it is deciding to go back to the standard pointing device which is causing the issue.  I'm investigating it now.

Troy Clavell Guru User Moderators vExpert
Troy Clavell
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12. Apr 29, 2011 11:55 AM in response to: jodykw1982
Re: Windows 2008 R2 Slow Mouse After Sysprep

one thing you may look at on your template is to ensure all "greyed" out hardware is removed.  There may be a hidden mouse driver causing problems.

 

  1. Click Start, click Run, type cmd.exe, and then press ENTER.
  2. Type set devmgr_show_nonpresent_devices=1, and then press ENTER.
  3. Type Start DEVMGMT.MSC, and then press ENTER.
  4. Click View, and then click Show Hidden Devices.
  5. Right-click the dimmed device, and then click Uninstall.
jodykw1982 Novice
jodykw1982
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13. Apr 29, 2011 1:51 PM in response to: Troy Clavell
Re: Windows 2008 R2 Slow Mouse After Sysprep

This issue is definitely caused by sysprep.  Before I sysprep I am using the VMware Pointing Device driver, after I sysprep, it reverts back to PS/2 Compatible Mouse.

 

What can be causing this?

Troy Clavell Guru User Moderators vExpert
Troy Clavell
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14. Apr 29, 2011 2:00 PM in response to: jodykw1982
Re: Windows 2008 R2 Slow Mouse After Sysprep

we have about 100 W2K8 R2 guests in our inventory and have not seen this behavior. We sysprep all of them.  Have you confirmed through device manager there are no hidden drivers for the mouse?  Remember getting to device manager and viewing the hidden devices properly, you must run all the commands listed above from a command prompt.

 

With that said, we are running 4.1.  What version of ESX(i) are you running?

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