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3 Replies Last post: Nov 10, 2009 5:42 AM by jakejaya  

Equallogic SRA discoverarrays error posted: Nov 6, 2009 6:35 AM

Click to view jakejaya's profile Lurker 2 posts since
Nov 6, 2009

Hi All,

I am installing a fresh install of vSphere/Site Recovery Manager w/ Dell Equallogic PS4000 SANs and am getting the following error when trying to add the SAN in the array manager screen

"Failed to authenticate with the array management system while executing 'discoverArrays' command."

Below is an excerpt of the logs at the time of the error.


0:17:32: ***** Dell EqualLogic SRA: Processing request discoverArrays *****
1 10:17:35: Connection to the server could not be established {ErrorLevel=4;Exception=rl.clbroker.RlError {Connection to the server could not be established;errorCode=0;};ExceptionType=5}
1 10:17:35: Failed to connect to the server xxx.xxx.xxx.xxx

1 10:17:35: Saving XML output in output file C:\DOCUME~1\xxx\LOCALS~1\Temp\vmware-xxx\dr-sanprovider220-0

2009-11-06 10:17:35.254 00220 info 'PrimarySanProvider' discoverArrays exited with exit code 0
2009-11-06 10:17:35.254 00220 trivia 'PrimarySanProvider' 'discoverArrays' returned <?xml version="1.0" encoding="ISO-8859-1"?>
1 <Response>
1 <ReturnCode>3</ReturnCode>
1 </Response>
2009-11-06 10:17:35.254 00220 info 'PrimarySanProvider' Return code for discoverArrays: 3
2009-11-06 10:17:35.254 00220 error 'PrimarySanProvider' The scripts returned an error, leaving the temporary file 'C:\DOCUME~1\xxx\LOCALS~1\Temp\vmware-xxx\dr-sanprovider220-0'
2009-11-06 10:17:35.254 00220 error 'PrimarySanProvider' Invalid array management system credentials reported by the script
2009-11-06 10:17:35.254 00220 info 'ArrayManagerImpl.QueryInfoTask-Task' Work function threw MethodFault: dr.san.fault.AuthenticationFault
2009-11-06 10:17:35.254 00220 info 'ArrayManagerImpl.QueryInfoTask-Task' Fault:
1 (dr.san.fault.AuthenticationFault) {
1 dynamicType = <unset>,
1 faultCause = (vmodl.MethodFault) null,
1 command = "discoverArrays",
1 msg = "",
1 }
2009-11-06 10:17:35.254 00220 verbose 'PropertyProvider' RecordOp ASSIGN: info.error, ArrayManagerImpl.QueryInfoTask-2
2009-11-06 10:17:35.254 00220 verbose 'ArrayManagerImpl.QueryInfoTask-Task' Error set to (dr.san.fault.AuthenticationFault) {
1 dynamicType = <unset>,
1 faultCause = (vmodl.MethodFault) null,
1 command = "discoverArrays",
1 msg = "",
1 }

Any help would be greatly appreciated!

Jake

Re: Equallogic SRA discoverarrays error

1. Nov 10, 2009 1:43 AM in response to: jakejaya
Click to view AndyShine's profile Enthusiast 65 posts since
May 3, 2007
Jake,

I've got the same problem. Did you find a fix?

Thanks

Andrew

Re: Equallogic SRA discoverarrays error

2. Nov 10, 2009 3:17 AM in response to: jakejaya
Click to view AndyShine's profile Enthusiast 65 posts since
May 3, 2007
Jake,

I found a fix:

When I was adding the array manager information I was using an URL o 'http://ArrayName/index.html'. When I shortened it to just 'http://ArrayName' it all sprang to life.

(Now I have a warning about "unable to display datastore groups. Replicated devices could not be matched with datastores in the inventory". Sigh...)

Good Luck

Andrew

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