VMware

This Question is Answered

1 "correct" answer available (10 pts) 2 "helpful" answers available (6 pts)
8 Replies Last post: Nov 6, 2009 8:30 AM by sportsystems  

vData Recovery deleted the vmdk files that I didn't "tick" to backup posted: Nov 3, 2009 3:38 AM

Click to view sportsystems's profile Novice 6 posts since
Jul 21, 2007
We have recently migrated to ESXi 4.0 from ESX 3.5, and the upgrade went smoothly. We decided to adopt vDR as initial testing has been positive, it has been backing up several of our VM's without any problems, until last night when I set it to backup only the C: drive and H: drive VMDK's of a multi-disk server, it seems to have gotten itself confused and in the process has deleted the unticked "data" disks completely - without trace.

Our VM (called "fs1") has 5 disks which were allocated accordingly (each disk in it's own datastore+LUN on the SAN)...

C: 20GB (vmstore1/fs1.vmdk) OK
E: = 450GB (filestore1/fs1file1.vmdk) deleted!
F: = 500GB (libstore1/fs1lib1.vmdk) deleted!
G: = 500GB (libstore2/fs1lib2.vmdk) deleted!
H: = 500GB (libstore3/fs1.vmdk) OK

As you can see, the two that are named the same were untouched, but the 3 that were not ticked got wiped out!

I went onto the "unsupported" console to verify with my own eyes as the datastore browser can give varying results... none of the extra disks from this particular VM were there... the folder structure was there, but the vmdk and -flat files were missing.
I know this sounds crazy, but it's the only coincidental thing I can find that may have been the cause - that and the two disks happen to be named the same (which is why they were both ticked in the vdr Backup screen as it wasn't obvious which disk was which).

I've yet to create a support ticket as I'm busy recreating the data stores and doing a restore. If I get chance I'll try to recreate this in a dev lab, or if someone else could I would be greatful.

Edit just to say, the only errors that appeared in the events was this by the vDR backup user around the time the VM went offline (due to losing its disks), an error -3941 failed to create snapshot:

"Create virtual machine snapshot
fs1
File <unspecified filename> is larger than the maximum size
supported by datastore '<unspecified datastore>"
Attachments:
Click to view athlon_crazy's profile Expert 524 posts since
Oct 28, 2007
wow, that's madness!

vcbMC-1.0.6 Beta
vcbMC-1.0.7 Lite
http://www.no-x.org

Click to view alubel's profile Novice 7 posts since
Oct 17, 2008

Whoah, that really sucks.. backup product deleted the data it was backing up..

This makes me extra nervous because if the company that makes the product doesnt feel confident in it, then whats the customer supposed to feel?

The Vstorage Api is good, just the VDR isnt?

Click to view ben13's profile Lurker 5 posts since
Jan 14, 2008

not sure if this is the cause but stumbled on this KB article while looking for something else.

Title :Snapshot Engine inadvertently deletes independent persistent disks in some cases

http://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=1013929&sliceId=2&docTypeID=DT_KB_1_1&dialogID=46256390&stateId=0%200%2046296149

thats a huge bug!

VMware Developer

SDKs, APIs, Videos, Learn and much more in the Developer community.

Learn More

Developer Sample Code

Increase your developer productivity with VMware API sample code.

Learn More

VMworld Sessions & Labs

Online access to the latest VMworld Sessions & Labs and online services.

Learn more

Purchase PSO Credits Online

Purchase credits to redeem training and consulting services online.

Buy Now

Community Hardware Software

View reported configurations or report your own.

Learn More

VMware vSphere

Come witness the next giant leap in virtualization.

Register Today

Communities