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1 2 Previous Next 24 Replies Last post: Nov 22, 2009 3:00 PM by litwin7  

VMplayer stuck at downloading extra components posted: Oct 27, 2009 6:26 PM

Click to view crapp0's profile Novice
crapp0
9 posts since
Oct 20, 2009
I have recently upgraded from the RC to the full version of vmplayer 3.0 but i am still having the problem of updating vmplayer 3.0 with the necessary vmtools.

Does anybody here encounter the same problem and hopefully there is a fix to my predicament.

Whenever i try to download all of the components of vmtools, its stuck at the window where its vmplayer is trying to connect to the update server.

This problem was also present in vmplayer 3 RC and i thought it would go away after upgrading it to the version 3 but it seems it hasnt.

Re: VMplayer stuck at downloading extra components

1. Oct 28, 2009 10:22 AM in response to: crapp0
Click to view jkwan's profile Enthusiast
jkwan
77 posts since
Apr 2, 2008
Hi, could you please attach a UI log to your post? The path to the log can be found in the About dialog.

Re: VMplayer stuck at downloading extra components

2. Oct 29, 2009 1:44 AM in response to: jkwan
Click to view crapp0's profile Novice
crapp0
9 posts since
Oct 20, 2009

Here's my UI log

Oct 29 16:19:49.750: player| Log for VMware Player pid=4496 version=3.0.0 build=build-203739 option=Release
Oct 29 16:19:49.750: player| The process is 32-bit.
Oct 29 16:19:49.750: player| Host codepage=windows-1252 encoding=windows-1252
Oct 29 16:19:49.750: player| VMware Player: VMware virtual machine player
Oct 29 16:19:49.750: player| Command line: "C:\Program Files\VMware\VMware Player\vmplayer.exe"
Oct 29 16:19:49.750: player| Using system libcrypto, version 90809F
Oct 29 16:19:49.875: player| Could not open registry path: Software\Thinprint, ret = 2
Oct 29 16:19:50.109: player| Debug VMX was requested, but not present. Using standard VMX.
Oct 29 16:19:50.109: player| Stats VMX was requested, but not present. Using standard VMX.
Oct 29 16:19:50.609: player| Host OS: 'Windows XP Professional 5.1.2600, Service Pack 3', product type '1', suite mask '0x0100'.
Oct 29 16:19:50.609: player| HOSTINFO: Seeing Intel CPU, numCoresPerCPU 4 numThreadsPerCore 1.
Oct 29 16:19:50.609: player| HOSTINFO: This machine has 1 physical CPUS, 4 total cores, and 4 logical CPUs.
Oct 29 16:19:50.781: player| Foundry Init: setting up global state (0 threads)
Oct 29 16:19:50.781: player| Vix_InitializeGlobalState: vixLogLevel = 0
Oct 29 16:19:50.781: player| Vix_InitializeGlobalState: vixApiTraceLevel = 0
Oct 29 16:19:50.781: player| Vix_InitializeGlobalState: vixDebugPanicOnVixAssert = 0
Oct 29 16:19:50.781: player| Vix_InitializeGlobalState: vixLogRefcountOnFinalRelease = 0
Oct 29 16:19:50.781: player| LOCALE windows-1252 -> NULL User=409 System=409
Oct 29 16:19:50.781: player| VixHost_ConnectEx: version -1, hostType 3, hostName (null), hostPort 0, options 8707
Oct 29 16:19:50.843: player| ACEIsManagedVMInternal: Could not get canonical path of
Oct 29 16:19:51.031: player| PlayerFrame::UpdateActivePlayer: m_bActive=1
Oct 29 16:19:51.156: player| REM-USB: Protocol version 10
Oct 29 16:19:51.171: player| REM-USB: Initializing 'Generic' backend
Oct 29 16:19:51.171: player| USBGW: Write arbitrator op:0 len:4
Oct 29 16:19:51.171: player| HOSTINFO 218427409343440 @ 2327540000Hz -> 0 @ 1000000Hz
Oct 29 16:19:51.171: player| HOSTINFO ((x * 3779137210) >> 43) + -93844749964
Oct 29 16:19:51.171: player| USBGW: Write arbitrator op:13 len:13
Oct 29 16:19:51.187: player| CDS: Initializing CDS Client 1.0; product=player-windows version=3.0.0 workspace=C:\DOCUME~1\eugene\LOCALS~1\Temp\vmware-download-1190
Oct 29 16:19:51.203: player| cui::DownloadJobMgr::DownloadJobMgr: Component state=
Oct 29 16:19:51.203: player| -- VMware Fusion Core: 3.0.0(203739) install=not update=no! url='' id='fusion'
Oct 29 16:19:51.203: player| -- McAfee VirusScan Plus: 3.0.0(203739) install=not update=no! url='' id='fusion-antivirus-windows'
Oct 29 16:19:51.203: player| -- MacFUSE: 3.0.0(203739) install=not update=no! url='' id='fusion-macfuse'
Oct 29 16:19:51.203: player| -- VMware Player for Linux: 3.0.0(203739) install=not update=no! url='' id='player-linux'
Oct 29 16:19:51.203: player| -- VMware Player for Windows: 3.0.0(-1) install=new update=no! url='' id='player-windows'
Oct 29 16:19:51.203: player| -- VMware Tools for Mac OS X: 3.0.0(203739) install=not update=no! url='' id='tools-darwin'
Oct 29 16:19:51.203: player| -- VMware Tools for FreeBSD: 3.0.0(203739) install=not update=no! url='' id='tools-freebsd'
Oct 29 16:19:51.203: player| -- VMware Tools for Linux: 3.0.0(203739) install=not update=no! url='' id='tools-linux'
Oct 29 16:19:51.203: player| -- VMware Tools for Netware: 3.0.0(203739) install=not update=no! url='' id='tools-netware'
Oct 29 16:19:51.203: player| -- VMware Tools for Solaris: 3.0.0(203739) install=not update=no! url='' id='tools-solaris'
Oct 29 16:19:51.203: player| -- VMware Tools for Windows 95, 98, Me, and NT: 3.0.0(203739) install=not update=no! url='' id='tools-winPre2k'
Oct 29 16:19:51.203: player| -- VMware Tools for Windows 2000 or later: 3.0.0(203739) install=not update=no! url='' id='tools-windows'
Oct 29 16:19:51.203: player| -- VMware Workstation for Linux: 3.0.0(203739) install=not update=no! url='' id='ws-linux'
Oct 29 16:19:51.203: player| -- VMware Workstation for Windows: 3.0.0(203739) install=not update=no! url='' id='ws-windows'
Oct 29 16:19:51.203: player| -- VMware Fusion Core: 3.0.0(203739) install=not update=no! url='' id='fusion'
Oct 29 16:19:51.203: player| -- McAfee VirusScan Plus: 3.0.0(203739) install=not update=no! url='' id='fusion-antivirus-windows'
Oct 29 16:19:51.203: player| -- MacFUSE: 3.0.0(203739) install=not update=no! url='' id='fusion-macfuse'
Oct 29 16:19:51.203: player| -- VMware Player for Linux: 3.0.0(203739) install=not update=no! url='' id='player-linux'
Oct 29 16:19:51.203: player| -- VMware Player for Windows: 3.0.0(-1) install=new update=no! url='' id='player-windows'
Oct 29 16:19:51.203: player| -- VMware Tools for Mac OS X: 3.0.0(203739) install=not update=no! url='' id='tools-darwin'
Oct 29 16:19:51.203: player| -- VMware Tools for FreeBSD: 3.0.0(203739) install=not update=no! url='' id='tools-freebsd'
Oct 29 16:19:51.203: player| -- VMware Tools for Linux: 3.0.0(203739) install=not update=no! url='' id='tools-linux'
Oct 29 16:19:51.203: player| -- VMware Tools for Netware: 3.0.0(203739) install=not update=no! url='' id='tools-netware'
Oct 29 16:19:51.203: player| -- VMware Tools for Solaris: 3.0.0(203739) install=not update=no! url='' id='tools-solaris'
Oct 29 16:19:51.203: player| -- VMware Tools for Windows 95, 98, Me, and NT: 3.0.0(203739) install=not update=no! url='' id='tools-winPre2k'
Oct 29 16:19:51.203: player| -- VMware Tools for Windows 2000 or later: 3.0.0(203739) install=not update=no! url='' id='tools-windows'
Oct 29 16:19:51.203: player| -- VMware Workstation for Linux: 3.0.0(203739) install=not update=no! url='' id='ws-linux'
Oct 29 16:19:51.203: player| -- VMware Workstation for Windows: 3.0.0(203739) install=not update=no! url='' id='ws-windows'
Oct 29 16:19:51.406: player| CDS error: Couldn't determine proxy for URL https://softwareupdate.vmware.com/cds (12180)
Oct 29 16:19:51.406: player| CDS warning: Could not use PAC file or automatic proxy detection.
Oct 29 16:19:51.406: player| cui::DownloadJobMgr::OnConnectStatusChanged: Connect state=CONNECTING Component state=
Oct 29 16:19:51.406: player| -- VMware Fusion Core: 3.0.0(203739) install=not update=no! url='' id='fusion'
Oct 29 16:19:51.406: player| -- McAfee VirusScan Plus: 3.0.0(203739) install=not update=no! url='' id='fusion-antivirus-windows'
Oct 29 16:19:51.406: player| -- MacFUSE: 3.0.0(203739) install=not update=no! url='' id='fusion-macfuse'
Oct 29 16:19:51.406: player| -- VMware Player for Linux: 3.0.0(203739) install=not update=no! url='' id='player-linux'
Oct 29 16:19:51.406: player| -- VMware Player for Windows: 3.0.0(-1) install=new update=no! url='' id='player-windows'
Oct 29 16:19:51.406: player| -- VMware Tools for Mac OS X: 3.0.0(203739) install=not update=no! url='' id='tools-darwin'
Oct 29 16:19:51.406: player| -- VMware Tools for FreeBSD: 3.0.0(203739) install=not update=no! url='' id='tools-freebsd'
Oct 29 16:19:51.406: player| -- VMware Tools for Linux: 3.0.0(203739) install=not update=no! url='' id='tools-linux'
Oct 29 16:19:51.406: player| -- VMware Tools for Netware: 3.0.0(203739) install=not update=no! url='' id='tools-netware'
Oct 29 16:19:51.406: player| -- VMware Tools for Solaris: 3.0.0(203739) install=not update=no! url='' id='tools-solaris'
Oct 29 16:19:51.406: player| -- VMware Tools for Windows 95, 98, Me, and NT: 3.0.0(203739) install=not update=no! url='' id='tools-winPre2k'
Oct 29 16:19:51.406: player| -- VMware Tools for Windows 2000 or later: 3.0.0(203739) install=not update=no! url='' id='tools-windows'
Oct 29 16:19:51.406: player| -- VMware Workstation for Linux: 3.0.0(203739) install=not update=no! url='' id='ws-linux'
Oct 29 16:19:51.406: player| -- VMware Workstation for Windows: 3.0.0(203739) install=not update=no! url='' id='ws-windows'
Oct 29 16:19:51.406: player| CDS: Fetching repository index from https://softwareupdate.vmware.com/cds/index.xml
Oct 29 16:19:51.453: player| CDS error: Couldn't determine proxy for URL https://softwareupdate.vmware.com/cds/index.xml (12180)
Oct 29 16:19:51.453: player| CDS warning: Could not use PAC file or automatic proxy detection.
Oct 29 16:19:51.453: player| CDS warning: Could not automatically detect a proxy for https://softwareupdate.vmware.com/cds/index.xml. Assuming none.
Oct 29 16:19:51.453: player| ACEIsManagedVMInternal: Could not get canonical path of
Oct 29 16:19:51.453: player| Checking for updates using URL http://vmware.com/info?id=918&build=203739...
Oct 29 16:19:51.484: player| cui::DownloadJobMgr::OnConnectStatusChanged: Connect state=CONNECTING Component state=
Oct 29 16:19:51.484: player| -- VMware Fusion Core: 3.0.0(203739) install=not update=no! url='' id='fusion'
Oct 29 16:19:51.484: player| -- McAfee VirusScan Plus: 3.0.0(203739) install=not update=no! url='' id='fusion-antivirus-windows'
Oct 29 16:19:51.484: player| -- MacFUSE: 3.0.0(203739) install=not update=no! url='' id='fusion-macfuse'
Oct 29 16:19:51.484: player| -- VMware Player for Linux: 3.0.0(203739) install=not update=no! url='' id='player-linux'
Oct 29 16:19:51.484: player| -- VMware Player for Windows: 3.0.0(-1) install=new update=no! url='' id='player-windows'
Oct 29 16:19:51.484: player| -- VMware Tools for Mac OS X: 3.0.0(203739) install=not update=no! url='' id='tools-darwin'
Oct 29 16:19:51.484: player| -- VMware Tools for FreeBSD: 3.0.0(203739) install=not update=no! url='' id='tools-freebsd'
Oct 29 16:19:51.484: player| -- VMware Tools for Linux: 3.0.0(203739) install=not update=no! url='' id='tools-linux'
Oct 29 16:19:51.484: player| -- VMware Tools for Netware: 3.0.0(203739) install=not update=no! url='' id='tools-netware'
Oct 29 16:19:51.484: player| -- VMware Tools for Solaris: 3.0.0(203739) install=not update=no! url='' id='tools-solaris'
Oct 29 16:19:51.484: player| -- VMware Tools for Windows 95, 98, Me, and NT: 3.0.0(203739) install=not update=no! url='' id='tools-winPre2k'
Oct 29 16:19:51.484: player| -- VMware Tools for Windows 2000 or later: 3.0.0(203739) install=not update=no! url='' id='tools-windows'
Oct 29 16:19:51.484: player| -- VMware Workstation for Linux: 3.0.0(203739) install=not update=no! url='' id='ws-linux'
Oct 29 16:19:51.484: player| -- VMware Workstation for Windows: 3.0.0(203739) install=not update=no! url='' id='ws-windows'
Oct 29 16:19:53.484: player| Update check succeeded. No updates needed.
Oct 29 16:19:58.875: player| WSAEventSelect() on closed socket, ignoring.
Oct 29 16:20:01.343: player| CDS: Fetching vendor index for VMW from https://softwareupdate.vmware.com/cds/vmw-desktop/ws-linux.xml
Oct 29 16:20:01.343: player| CDS: Using NONE proxy (null):0 for https://softwareupdate.vmware.com/cds/vmw-desktop/ws-linux.xml.
Oct 29 16:20:01.343: player| CDS: Fetching vendor index for VMW from https://softwareupdate.vmware.com/cds/vmw-desktop/fusion.xml
Oct 29 16:20:01.359: player| CDS: Using NONE proxy (null):0 for https://softwareupdate.vmware.com/cds/vmw-desktop/fusion.xml.
Oct 29 16:20:01.359: player| CDS: Fetching vendor index for VMW from https://softwareupdate.vmware.com/cds/vmw-desktop/player-linux.xml
Oct 29 16:20:01.375: player| CDS: Using NONE proxy (null):0 for https://softwareupdate.vmware.com/cds/vmw-desktop/player-linux.xml.
Oct 29 16:20:01.375: player| CDS: Fetching vendor index for VMW from https://softwareupdate.vmware.com/cds/vmw-desktop/player-windows.xml
Oct 29 16:20:01.390: player| CDS: Using NONE proxy (null):0 for https://softwareupdate.vmware.com/cds/vmw-desktop/player-windows.xml.
Oct 29 16:20:01.390: player| CDS: Fetching vendor index for VMW from https://softwareupdate.vmware.com/cds/vmw-desktop/ws-windows.xml
Oct 29 16:20:01.406: player| CDS: Using NONE proxy (null):0 for https://softwareupdate.vmware.com/cds/vmw-desktop/ws-windows.xml.
Oct 29 16:20:01.406: player| CDS: Deferring download (currently running DLs: 4/4)
Oct 29 16:20:06.609: player| PlayerFrame::UpdateActiveFullScreen: action=0
Oct 29 16:20:06.609: player| PlayerFrame::UpdateActiveFullScreen: Ungrab MKS
Oct 29 16:20:09.062: player| PlayerFrame::UpdateActiveFullScreen: action=0
Oct 29 16:20:09.062: player| PlayerFrame::UpdateActiveFullScreen: Ungrab MKS
Oct 29 16:20:09.062: player| PlayerFrame::UpdateActivePlayer: m_bActive=1
Oct 29 16:20:09.796: player| CDS: Fetching compressed metadata file from https://softwareupdate.vmware.com/cds/vmw-desktop/player/3.0.0/197124/windows/metadata.xml.gz
Oct 29 16:20:09.812: player| CDS: Using NONE proxy (null):0 for https://softwareupdate.vmware.com/cds/vmw-desktop/player/3.0.0/197124/windows/metadata.xml.gz.
Oct 29 16:20:09.812: player| CDS: Fetching compressed metadata file from https://softwareupdate.vmware.com/cds/vmw-desktop/player/3.0.0/203739/windows/metadata.xml.gz
Oct 29 16:20:09.828: player| CDS: Using NONE proxy (null):0 for https://softwareupdate.vmware.com/cds/vmw-desktop/player/3.0.0/203739/windows/metadata.xml.gz.
Oct 29 16:20:11.859: player| PlayerFrame::UpdateActivePlayer: m_bActive=0
Oct 29 16:20:18.078: player| PlayerFrame::UpdateActivePlayer: m_bActive=1
Oct 29 16:20:21.796: player| PlayerFrame::UpdateActiveFullScreen: action=0
Oct 29 16:20:21.796: player| PlayerFrame::UpdateActiveFullScreen: Ungrab MKS
Oct 29 16:20:36.343: player| PlayerFrame::UpdateActiveFullScreen: action=0
Oct 29 16:20:36.343: player| PlayerFrame::UpdateActiveFullScreen: Ungrab MKS
Oct 29 16:20:36.359: player| PlayerFrame::UpdateActivePlayer: m_bActive=1
Oct 29 16:20:37.156: player| PlayerFrame::UpdateActivePlayer: m_bActive=0

Re: VMplayer stuck at downloading extra components

3. Nov 1, 2009 9:26 PM in response to: crapp0
Click to view crapp0's profile Novice
crapp0
9 posts since
Oct 20, 2009
Anybody else care to help me out?

Re: VMplayer stuck at downloading extra components

4. Nov 2, 2009 7:33 AM in response to: crapp0
Click to view jkwan's profile Enthusiast
jkwan
77 posts since
Apr 2, 2008
Hey crapp0, sorry I didn't get back to you, but I'll be investigating this today.

Re: VMplayer stuck at downloading extra components

5. Nov 2, 2009 9:14 AM in response to: crapp0
Click to view jkwan's profile Enthusiast
jkwan
77 posts since
Apr 2, 2008

Do you use a HTTP proxy to access the web? Can you reach https://softwareupdate.vmware.com/cds/index.xml from within Internet Explorer? If you can't, try and fix it to match e.g. your Firefox settings and try again. If not, and you do use a HTTP proxy, could you post some of that info here and possibly a screenshot of the proxy section of the Internet Options control panel? Thanks.

Re: VMplayer stuck at downloading extra components

6. Nov 2, 2009 5:15 PM in response to: jkwan
Click to view crapp0's profile Novice
crapp0
9 posts since
Oct 20, 2009
Thx for your help.


Just for your info, i am not using a proxy and i have checked IE's internet options and there is no proxy set up on my IE browser and the LAN settings that is within IE internet options is set to auto detect settings and thats about it. I have tied the website which you gave me and its an xml file isnt it? All i get is a load of xml code, am i to expect a readable website?

I dont suppose you guys know when a updated version of vmplayer would be out which may fix this problem of mine.


On another note, i have a laptop which was successful in installing and downloading the vm tools, only problem is the USB functions dont work.

Re: VMplayer stuck at downloading extra components

7. Nov 2, 2009 5:22 PM in response to: crapp0
Click to view jkwan's profile Enthusiast
jkwan
77 posts since
Apr 2, 2008

Unfortunately, because we don't know the root cause of the error (the error basically indicates that we failed to "automatically detect settings"), I can't tell you when a fix will be out. However, you can work around the issue if indeed you know there is no proxy in between you and the Internet. Just uncheck "Automatically detect settings" and see if that works.

Re: VMplayer stuck at downloading extra components

8. Nov 2, 2009 6:42 PM in response to: jkwan
Click to view crapp0's profile Novice
crapp0
9 posts since
Oct 20, 2009
Nope, unchecking the "auto detect settings" did nothing. Its still refuses to download the vm tools. I guess i have to drop vmplayer 3 for virtualbox for the mean time until they release a newer version which hopefully fixes the bugs which are inherent to this copy.

Re: VMplayer stuck at downloading extra components

9. Nov 2, 2009 7:03 PM in response to: crapp0
Click to view jkwan's profile Enthusiast
jkwan
77 posts since
Apr 2, 2008

Could you attach a new UI log from when 'automatically detect settings' was unchecked?

Sorry to hear it still isn't working.

Re: VMplayer stuck at downloading extra components

10. Nov 2, 2009 11:29 PM in response to: jkwan
Click to view crapp0's profile Novice
crapp0
9 posts since
Oct 20, 2009
Here's the updated UI log attachment.
Attachments:

Re: VMplayer stuck at downloading extra components

11. Nov 3, 2009 7:47 AM in response to: crapp0
Click to view jkwan's profile Enthusiast
jkwan
77 posts since
Apr 2, 2008
Okay, last thing: any firewalls enabled (even the default Windows Firewall?) Try disabling that for a bit and see if it starts working. If that does it, add an exception. If not, I'm really lost.

Re: VMplayer stuck at downloading extra components

12. Nov 3, 2009 10:59 AM in response to: jkwan
Click to view continuum's profile Guru
continuum
12,639 posts since
Dec 18, 2003
if you install the full Workstation without license you have the same functionality like the free VMplayer 3 without the troubles

___________________________________

VMX-parameters- VMware-liveCD - VM-Sickbay

Re: VMplayer stuck at downloading extra components

13. Nov 4, 2009 2:53 AM in response to: continuum
Click to view crapp0's profile Novice
crapp0
9 posts since
Oct 20, 2009

I've disabled my kaspersky firewall as well as the windows firewall and i still cant download the vm tools.

But i have to purchase vmware workstation, if not it would lock up since its only a 30 trial software compared to vmplayer which is totally free.

On another note, i just noticed that my processor doesnt support intel's virtualization optimization eventhough its a quad core.

Re: VMplayer stuck at downloading extra components

14. Nov 4, 2009 3:57 AM in response to: crapp0
Click to view continuum's profile Guru
continuum
12,639 posts since
Dec 18, 2003
Workstation does NOT lock up after 30 days - you can then use vmplayer which is part of the installation

___________________________________

VMX-parameters- VMware-liveCD - VM-Sickbay

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