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15 Replies Last post: Jul 9, 2009 10:21 AM by StephenGardner

VMware Fusion frozen. unrecoverable. error (vmx)

Jul 3, 2009 7:29 AM

chadtrady 10 posts since
Jun 23, 2009

I received this message:

Unexpected signal: 10.
A log file is available in "/Users/FSV/Documents/Virtual Machines.localized/Windows XP Home Edition.vmwarevm/vmware.log". Please request support and include the contents of the log file.
To collect data to submit to VMware support, choose "Collect Support Information" from the Help menu.
You can also run "/Library/Application Support/VMware Fusion/vm-support.tool" directly.
We will respond on the basis of your support entitlement.

I have a macair with leopard and windows xp. My fusion was in suspend and i ran superduper to back up my computer. After backup, I attempted to open fusion and got the above message.

Attachments:

vm-07-03-09.6180.tgz (274.0 K)

Reply Re: VMware Fusion frozen. unrecoverable. error (vmx) Jul 3, 2009 9:30 AM

StephenGardner 124 posts since
Jun 23, 2009 VMware

Thanks for the logs; I'm going through those to see what I can find, but here are two questions and some links for you in the meantime.

What version of VMware Fusion are you running?
Have you tried restarting your MacBook Air since the backup and the error resuming the Virtual Machine? If not, please restart your computer and then try running the VM.

I took a quick look in the Knowledge Base (http://kb.vmware.com) for anything to do with the error you saw, "Unexpected signal: 10". I found a few documents that might prove helpful:

If you're running Fusion 1.1.1 or earlier, your VM might be looking for a missing external SuperDrive, as detailed here.

To expand on those suggestions, you might want to make sure all external devices (keyboard and mouse, printers, USB devices, etc.) are disconnected from the VM (i.e., none of the lights n the status bar are on) and then try booting it, too.

You can follow the instructions here to make sure that none of your VM files are corrupt.
Finally, you can go through the steps here to make sure that your environment is still good. (I'd try first restarting your Mac, though, and following the instructions in the link above before moving on to this one.

Good luck, and let us know how it goes.

Stephen Gardner
VMware Destop Technical Support Specialist

Reply Re: VMware Fusion frozen. unrecoverable. error (vmx) Jul 3, 2009 10:10 AM

in response to: StephenGardner

chadtrady 10 posts since
Jun 23, 2009

Restarting didn't work. I have fusion 2.0.1. I've gone to a link about corrupted files but have no idea how to do any of these steps.

This
article describes how to correct a modified parent disk. If a virtual
machine has a snapshot and a parent disk has been modified it fails to
power on.

Resolution

When
a snapshot is taken of a virtual machine, a new (redo) virtual disk
file is created for each of its original (parent) virtual disks and any
changes made to its virtual disks are written to the new virtual disk
files. VMware determines the current data written to each virtual disk
by examining the difference between the parent virtual disks and the
redo virtual disks.

Note: Modifying the parent virtual disks causes the virtual machine to stop functioning.

If a parent disk is modified, you are not be able to power on the virtual machine. This situation can only be corrected by:

Caution: VMware recommends that you backup up the entire virtual machine before attempting any of the following procedures.

# Ensure the virtual machine is powered off.

# {size:2}Restore the parent virtual disk files from a backup taken when the virtual machine functioned.

Note: The parent virtual disks can be identified as all files that end in {font:Courier New}.vmdk but do not end in -00000x.vmdk , where x is a number.

Note:
Do not attempt to use this method if you are having a problem with a
Workstation virtual machine that has had a snapshot taken of a snapshot.

{font}

{font:Arial}{size:2}Restore all of the virtual machine files from a backup taken when the virtual machine functioned.

Note: Restoring the virtual machine files results in the loss of any data that was changed since the backup was taken.
{font:Arial}Remove the snapshot:

Note: Removing the snapshot results in the loss of any data that was changed since the snapshot was taken.
1. {size:2}Delete all files that end in {font:Courier New}.vmsn , .vmsd , .vmss and -00000x.vmdk f rom the directory of the virtual machine, where x is a number.

## {font:Arial}{size:2}Delete all files and folders that end in {font:Courier New}.lck from the virtual machine's directory.

## {font:Arial}{size:2}Edit the virtual machine's configuration ({font:Courier New}.vmx ) file.

## {font:Arial}{size:2}Look for any entries that include {font:Courier New}-00000x.vmdk, {font:Arial}where x {font:Arial}is a number, and delete -00000x , leaving the rest of the entry intact.

## {font:Arial}{size:2}Save the edited version of the {font:Courier New}.vmx file. {size}{font}

Reply Re: VMware Fusion frozen. unrecoverable. error (vmx) Jul 3, 2009 10:27 AM

in response to: chadtrady

etung 11,027 posts since
Oct 15, 2006 VMware

2.0.1 is a bit out of date, if you don't mind, can you try with 2.0.5 and see if you still get this problem? Not having to go back to old code, refresh our memories on how it worked, only to find that it's since been fixed makes things a lot easier for us.

Reply Re: VMware Fusion frozen. unrecoverable. error (vmx) Jul 3, 2009 10:45 AM

in response to: chadtrady

StephenGardner 124 posts since
Jun 23, 2009 VMware

Good to know that restarting didn't work. Please try the update that etung suggested; you can get it here: http://www.vmware.com/download/fusion/

To apply the update, you can see a full document with pictures here (ignore the version numbers; the gude is old, but the instructions are still good), or follow these steps:

In Finder, double click the Fusion installer .dmg file you just downloaded.
In the folder that appears, double click the “Uninstall VMware Fusion” icon.
In the dialog box that appears, click "Uninstall". Enter your password when prompted, and click "OK" when the uninstallation finishes.
Now, double click the “Install VMware Fusion” icon.
Continue with the installer, entering your password and agreeing to the prompts as necessary.

When the installation finishes, try to launch your Windows virtual machine once more.

If the update doesn't work, I'll be more explicit with the instructions from those documents.

Reply Re: VMware Fusion frozen. unrecoverable. error (vmx) Jul 3, 2009 1:04 PM

in response to: StephenGardner

chadtrady 10 posts since
Jun 23, 2009

I only loaded fusion 3 months ago so didn't check for update. However have since updated tp 2.0.5 and screen is still frozen with the same message. Thanks for help and what's next?

Reply Re: VMware Fusion frozen. unrecoverable. error (vmx) Jul 3, 2009 2:04 PM

in response to: chadtrady

StephenGardner 124 posts since
Jun 23, 2009 VMware

Thanks very much for upgrading; I'm sorry it didn't help. I've been discussing this with etung, and we'd like to see your most recent logs, now that you've upgraded -- would you please go to Help > Collect Support Information one more time and send us the resulting file?

I'll take your logs from the newest version, and our engineers will have a look at everything.

Thanks,
Stephen Gardner
VMware Desktop Technical Support Specialist

Reply Re: VMware Fusion frozen. unrecoverable. error (vmx) Jul 3, 2009 4:46 PM

in response to: StephenGardner

chadtrady 10 posts since
Jun 23, 2009

Hi, Here is the most recent log.

Attachments:

vm-07-03-09.555.tgz (277.3 K)

Reply Re: VMware Fusion frozen. unrecoverable. error (vmx) Jul 6, 2009 8:46 AM

in response to: chadtrady

StephenGardner 124 posts since
Jun 23, 2009 VMware

Thanks; I've analyzed those and sent them up for the engineers to take a look at. It seems likely that Fusion didn't like having the backup run while a virtual machine was suspended; in the future, it will be safer to turn off the virtual machine

Reply Re: VMware Fusion frozen. unrecoverable. error (vmx) Jul 6, 2009 8:57 AM

in response to: StephenGardner

chadtrady 10 posts since
Jun 23, 2009

What would I do to quit? close quicken then quit vmware from VMware Fusion pull down?

To unfreeze, should I remove fusion from the desktop? What is the best method for doing this? Then reload xp, reload quicken?

Reply Re: VMware Fusion frozen. unrecoverable. error (vmx) Jul 6, 2009 9:14 AM

in response to: chadtrady

StephenGardner 124 posts since
Jun 23, 2009 VMware

chadtrady wrote:
What would I do to quit? close quicken then quit vmware from VMware Fusion pull down?

It depends on how your Fusion preferences are set up -- quitting VMware Fusion might just suspend the virtual machine. Your safest way is to treat the virtual machine exactly like a real machine; close Quicken,and then choose "Shutdown..." from the Start menu. (You can also choose "Power Off" from the Fusion menu bar (under the Virtual Machine menu).

To unfreeze, should I remove fusion from the desktop? What is the best method for doing this? Then reload xp, reload quicken?

You won't need to remove Fusion, but you might need to create a new virtual machine, and then reload XP and reload Quicken. Depending how you had your Shared Folders set up, and where you were storing your Quicken documents, you might be able to rescue your Quicken files before doing this.

Reply Re: VMware Fusion frozen. unrecoverable. error (vmx) Jul 6, 2009 1:33 PM

in response to: StephenGardner

StephenGardner 124 posts since
Jun 23, 2009 VMware

One of our engineers suggested that your .vmem file may have become corrupt. To fix this, go to your virtual machine file, ctrl+click/ right click it and select "Show Package Contents". Make a copy of "Windows XP Home Edition.vmem, and put it in that same directory, with a new name (e.g., "test.vmem"). Delete your original "Windows XP Home Edition.vmem, and then rename your new, differently-named .vmem file to "Windows XP Home Edition.vmem".

Try that, and let me know how it goes.

Reply Re: VMware Fusion frozen. unrecoverable. error (vmx) Jul 9, 2009 8:27 AM

in response to: StephenGardner

chadtrady 10 posts since
Jun 23, 2009

S, Here is a pic of my finder window. I found the isoimages but not the anti virus within the folder. fv

Attachments:

Picture 4.png (140.7 K)

Reply Re: VMware Fusion frozen. unrecoverable. error (vmx) Jul 9, 2009 10:03 AM

in response to: chadtrady

StephenGardner 124 posts since
Jun 23, 2009 VMware

Well, that explans why you can't install McAfee then.

Reinstalling Fusion wuld probably fix this, and get you the .iso file back, but I can just give it to you, too. The file is too big to attach here; you have my email, so would you mind dropping me a line?.

After you have the file,
1. Download the attached file, and double-click it to get "antivirus.iso".

2. Move "antivirus.iso" to the isoimages folder you were in before.

3. Turn off your Windows virtual machine, and exit Fusion.

4. Open Fusion and turn on your virtual machine. Once you've logged into Windows, you should be able to install McAfee.

Reply Re: VMware Fusion frozen. unrecoverable. error (vmx) Jul 9, 2009 10:20 AM

in response to: StephenGardner

chadtrady 10 posts since
Jun 23, 2009

I'm all set. I downloaded the 2.5.0 with the mcafee protection and
reloaded whole thing. fv
Thanks for windows shortcut tips.

f

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