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2 Replies Last post: Aug 2, 2008 5:05 PM by mrovers

Remote Console Plug-In Error

Jul 27, 2008 12:28 PM

Click to view mrovers's profile Lurker mrovers 4 posts since
Nov 1, 2005

I am getting the most wonderful of all errors and have been unable to resolve it.

Cannot access virtual machine console. The request timed out.
The attempt to acquire a valid session ticket for "Win" took
longer than expected. If this problem persists, contact your
system administrator.

I have tried the advice given in other threads dealing with this error. The Remote Console works fine from the local account on the host system (after adding the hosts file changes) and it works from a system that connects to the host LAN via a wireless connection on another different subnet (WAN > router > Domain LAN > wi-fi router > WiFi LAN > client)

The host is Win2k3 64-bit Member Server in a Win2k3 Domain. The member systems of the domain are unable to use the remote console from IE7 or FF3.0 (not 3.0.1 yet).

I orginally thought it was an issue with the host server having two different IP addresses... Eth0 is on domain subnet, Eth1 was on seperate subnet isolated via VLAN, but router was routing between VLANS, I;ve stopped that) NSLOOKUP of the host use to show 192.168.0.10, 192.168.1.10 -- now shows 192.168.0.10

Re: Remote Console Plug-In Error Jul 30, 2008 5:07 PM
Click to view azmir's profile Expert azmir 286 posts since
Sep 5, 2007 VMware

mrovers,

Not sure if you did this or if it makes a difference. Just to eliminate it being a name resolution issue, are you were to connect to the host from a member systems of the domain from USING THE IP ADDRESS in the browser (looks like 192.168.0.10) and then launching VMRC from the console tab, do you get the same error?

Also, when you do a traceroute from the member systems, what does it show. What about when you connect via the ystem that connects to the host LAN via a wireless connection on another different subnet

Thanks

Re: Remote Console Plug-In Error Aug 2, 2008 5:05 PM
in response to: azmir
Click to view mrovers's profile Lurker mrovers 4 posts since
Nov 1, 2005
I checked tracert as suggested...

From the notebook on wireless, it shows address of wireless router then host server.
From domain member system, it shows host server address

Now something I did by accident and found it working... the notebook is connected to the Domain LAN via wired connection. It works from there as well, I disabled the wireless card just to be sure it was not using that connection. So it looks like member clients to the domain fail to get the tickets, but non-member clients can get them.

I also tried using the IP address form the domain clients. Same results, times out with the session ticket message.

Message was edited by: mrovers - corrected stupid typos
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