Date of purchase is when the consumer buys the product. Your analogy is bogus. If the new car dealer had the car on his lot for 6 months and you lost 6 months of warranty as a result - how would you feel? Besides the industry trend is from date of registration. The final point - support agrees to provide it as soon as sales updates the registration which also agrees to do that. They never meant to indicate from the date of purchase by reseller. But the internal communication (within VMWare) to make that change is not happening. I'm not going to pay for service that is due me. I'd rather spend additional company funds on a competitive product that understands service is as important as the product. I'm giving VMWare some time to stand behind their product. Their IT backend may be messed up due to their explosive growth, but that's not the consumer's problem to solve.

There is no error. Sage doesn't show up in the VM and doesn't work. As stated in my original post, a normal flash drive works fine and shows up in the VM.