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1 2 3 Previous Next 35 Replies Last post: Aug 21, 2009 8:48 AM by Damin  

SuperMicro X7DB8 Intel 5420 ESX 3.5 PSOD posted: Jan 22, 2008 8:04 AM

Click to view Damin's profile Enthusiast 99 posts since
Jan 17, 2006

I'm running into repeatable pink screen of death situation on an HCL supported motherboard. The system is a SuperServer‐6035B‐8R+V/B with a pair of Intel 5420 Quad core CPUs. The HCL has a note that states the box is supported w/ 5300 series processors. I can kill the box within 5 minutes by loading up 4 Linux VMs and running "hdparm -t /dev/sda" inside of them.

I have opened an SR w/ Vmware on this, and they are analyzing the logs. The latest response I got was the following:

"The code for machine check when PSOD is the same for all 3 instances :

ESC[31;1m0:00:19:24.995 cpu3:1027)ALERT: MCE: 193: Machine Check Exception:

Bank 0, Status b200004000000800ESC

ESC[31;1m0:00:19:24.995 cpu2:1090)ALERT: MCE: 193: Machine Check Exception:

Bank 0, Status b200004000000800ESC"

This seems to indicate a CPU/Memory issue. What concerns me is that Virtual Center lists the systems as having Hyperthreading disabled, yet I have the "Intel Virtualization" option enabled in the BIOS. I'm hoping to hear back from Vmware on this in the near future. Anyone have any suggestions?

Re: SuperMicro X7DB8 Intel 5420 ESX 3.5 PSOD

9. Feb 19, 2008 9:40 AM in response to: Damin
Click to view itdock's profile Novice 13 posts since
Mar 10, 2006
Thanks for documenting your case so clearly - I am having the exact same issue with my quite similar hardware. Please let me know if you have any updates or expected resolution times from VMWare.

Re: SuperMicro X7DB8 Intel 5420 ESX 3.5 PSOD

11. Feb 19, 2008 12:03 PM in response to: Damin
Click to view itdock's profile Novice 13 posts since
Mar 10, 2006

Yes, we're in the process of getting our support resources involved at this point. We've got four 6025B-8R+B's with X7DB8+ board 32 gigs of RAM, and SAS. Intel Harpertown Xeon 5450's. We haven't tried replicating the issue just yet, so right now per your advice we've moved our 64-bit VMs to another cluster.

I'll be opening tickets with all the necessary parties as the day progresses. I'm curious about your prerelease BIOS, I will ask Supermicro about it.

Re: SuperMicro X7DB8 Intel 5420 ESX 3.5 PSOD

12. Feb 19, 2008 12:25 PM in response to: itdock
Click to view ajpoland's profile Lurker 2 posts since
May 25, 2006

Thanks both of you for documenting this issue. I seem to be experiencing the same problem with a 6015B-8 with two Xeon 5420's installed. The machine ran for about 72 hours before the PSOD occured. The one difference I can report is that I did not have any 64 bit VMs running at the time. There was one 64 bit VM on the host, however it had been powered off 2 days earlier. The running VMs (6 of them) were each 32 bit.

I'll be interested in trying the new firmware from SuperMicro.

Thanks,

Andrew

Re: SuperMicro X7DB8 Intel 5420 ESX 3.5 PSOD

13. Feb 20, 2008 9:30 AM in response to: ajpoland
Click to view itdock's profile Novice 13 posts since
Mar 10, 2006
We're swapping out the processors on our machines for Clovertowns until we get the issue with the Harpertowns settled. They're being overnighted to us by our vendor.

Re: SuperMicro X7DB8 Intel 5420 ESX 3.5 PSOD

14. Feb 20, 2008 9:31 AM in response to: ajpoland
Click to view itdock's profile Novice 13 posts since
Mar 10, 2006
Double post

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