VMware Communities: VMWare WS Install Failure on Vista 32-bit

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8 Replies Last post: Dec 25, 2007 7:12 PM by magic-man

VMWare WS Install Failure on Vista 32-bit

Dec 23, 2007 7:03 AM

Marthis 5 posts since
Dec 23, 2007

All:
I'm trying to install the latest downloaded version of VMWare WS - 6.0.2-59824 onto a Vista 32-bit host. This system has a Q6600 proc, 4gb of mem, and plenty of drive space. When I try to install, the installer starts, I get asked by Windows if I wish to run it, I click through (just like any other installer/executable), and then nothing else happens.
UAC is disabled on this machine. I'm running AVG Free anti-virus on this system. VMWare WS installed fine on my laptop, running the exact same version of Vista. Here's the install log:

BootStrapper: 12/23/07 08:09:15 Begin Logging
BootStrapper: 12/23/07 08:09:15 Info we are running from --> C:\Users\Jason\Desktop\VMware-workstation-6.0.2-59824.exe

BootStrapper: 12/23/07 08:09:15 Resource lpName = OPERATION, lpBuf = INSTALLUPD

BootStrapper: 12/23/07 08:09:15 Resource lpName = PRODUCTNAME, lpBuf = VMware Workstation

BootStrapper: 12/23/07 08:09:15 Resource lpName = PRODUCTCODE, lpBuf = {A3FF5CB2-FB35-4658-8751-9EDE1D65B3AA}

BootStrapper: 12/23/07 08:09:15 Resource lpName = LANGUAGES, lpBuf = 1033 1041

BootStrapper: 12/23/07 08:09:15 Resource lpName = VM_DATABASE, lpBuf = VMware Workstation.msi

BootStrapper: 12/23/07 08:09:15 Resource lpName = SFXINSERT, lpBuf = 1159168

BootStrapper: 12/23/07 08:09:15 Resource lpName = VMIOPTION, lpBuf =

BootStrapper: 12/23/07 08:09:15 Resource lpName = MINIMUM_MSI, lpBuf = 200

BootStrapper: 12/23/07 08:09:15 Resource lpName = INSTMSIW, lpBuf = instmsiw.exe

BootStrapper: 12/23/07 08:09:15 Resource lpName = PROPERTIES NOT FOUND

BootStrapper: 12/23/07 08:09:15 Resource lpName = OLDCODES, lpBuf = {74FA0D8F-22A1-42FA-8D43-BF8704EB70EB};{233A935E-6132-48B2-840F-37C9D32555D5};{98D1A713-438C-4A23-8AB6-41B37C4A2D47};{A3FF5CB2-FB35-4658-8751-9EDE1D65B3AA};{31799B14-B3E7-4522-B393-6206C03EC5D3};{A53A11EA-0095-493F-86FA-A15E8A86A405}

BootStrapper: 12/23/07 08:09:15 Resource lpName = HELPER_UI NOT FOUND

BootStrapper: 12/23/07 08:09:15 Info bWin9X = FALSE, bAdmin = TRUE

BootStrapper: 12/23/07 08:09:15 Info UI thread started successfully
BootStrapper: 12/23/07 08:09:15 Info languageID found on system is 1033
BootStrapper: 12/23/07 08:09:15 Info Total unpacked size will be 328554302

BootStrapper: 12/23/07 08:09:15 Info Extracting setup files to "C:\Users\Jason\AppData\Local\Temp{A3FF5CB2-FB35-4658-8751-9EDE1D65B3AA}~setup\"

BootStrapper: 12/23/07 08:09:15 Info FreeBytes: 34290982912 Needed Bytes: 667594364

BootStrapper: 12/23/07 08:09:15 --> instmsiw.exe 1822520

I have tried installing the previous release as well - 6.0.1-55017 - and get the same results. Any info?

Thanks,
Jason

Tags: 6.0.2, 6.0.1, install, vista, workstation, vmware

Reply Re: VMWare WS Install Failure on Vista 32-bit Dec 23, 2007 7:40 AM

Marthis 5 posts since
Dec 23, 2007

OK. I ran disk cleanup to clean out the temp folders, etc, tried running the install again, and this is what I got:BootStrapper: 12/23/07 09:38:14 Begin Logging
BootStrapper: 12/23/07 09:38:14 Info we are running from --> C:\VMware-workstation-6.0.2-59824.exe

BootStrapper: 12/23/07 09:38:14 Resource lpName = OPERATION, lpBuf = INSTALLUPD

BootStrapper: 12/23/07 09:38:14 Resource lpName = PRODUCTNAME, lpBuf = VMware Workstation

BootStrapper: 12/23/07 09:38:14 Resource lpName = PRODUCTCODE, lpBuf = {A3FF5CB2-FB35-4658-8751-9EDE1D65B3AA}

BootStrapper: 12/23/07 09:38:14 Resource lpName = LANGUAGES, lpBuf = 1033 1041

BootStrapper: 12/23/07 09:38:14 Resource lpName = VM_DATABASE, lpBuf = VMware Workstation.msi

BootStrapper: 12/23/07 09:38:14 Resource lpName = SFXINSERT, lpBuf = 1159168

BootStrapper: 12/23/07 09:38:14 Resource lpName = VMIOPTION, lpBuf =

BootStrapper: 12/23/07 09:38:14 Resource lpName = MINIMUM_MSI, lpBuf = 200

BootStrapper: 12/23/07 09:38:14 Resource lpName = INSTMSIW, lpBuf = instmsiw.exe

BootStrapper: 12/23/07 09:38:14 Resource lpName = PROPERTIES NOT FOUND

BootStrapper: 12/23/07 09:38:14 Resource lpName = OLDCODES, lpBuf = {74FA0D8F-22A1-42FA-8D43-BF8704EB70EB};{233A935E-6132-48B2-840F-37C9D32555D5};{98D1A713-438C-4A23-8AB6-41B37C4A2D47};{A3FF5CB2-FB35-4658-8751-9EDE1D65B3AA};{31799B14-B3E7-4522-B393-6206C03EC5D3};{A53A11EA-0095-493F-86FA-A15E8A86A405}

BootStrapper: 12/23/07 09:38:14 Resource lpName = HELPER_UI NOT FOUND

BootStrapper: 12/23/07 09:38:14 Info bWin9X = FALSE, bAdmin = TRUE

BootStrapper: 12/23/07 09:38:14 Info UI thread started successfully
BootStrapper: 12/23/07 09:38:14 Info languageID found on system is 1033
BootStrapper: 12/23/07 09:38:14 Info Total unpacked size will be 328554302

BootStrapper: 12/23/07 09:38:14 Info Extracting setup files to "C:\Users\Jason\AppData\Local\Temp{A3FF5CB2-FB35-4658-8751-9EDE1D65B3AA}~setup\"

BootStrapper: 12/23/07 09:38:14 Info FreeBytes: 35128623104 Needed Bytes: 667594364

BootStrapper: 12/23/07 09:38:14 --> instmsiw.exe 1822520

BootStrapper: 12/23/07 09:38:14 --> VMware Workstation.msi 8733696

BootStrapper: 12/23/07 09:38:14 --> Authd.cab 50355

BootStrapper: 12/23/07 09:38:14 --> codec.cab 82746

BootStrapper: 12/23/07 09:38:14 --> Core.cab 11640927

BootStrapper: 12/23/07 09:38:14 --> Default.cab 690037

BootStrapper: 12/23/07 09:38:14 --> Defaul~1.cab 725313

BootStrapper: 12/23/07 09:38:14 --> Devices.cab 663648

BootStrapper: 12/23/07 09:38:14 --> DHCP.cab 53938

BootStrapper: 12/23/07 09:38:14 --> diskUtil.cab 214711

BootStrapper: 12/23/07 09:38:14 --> Docs.cab 55077

BootStrapper: 12/23/07 09:38:14 --> Eclipse.cab 282121

BootStrapper: 12/23/07 09:38:14 --> FullSc~1.cab 770619

BootStrapper: 12/23/07 09:38:14 --> hqtray.cab 19149

BootStrapper: 12/23/07 09:38:14 --> ImageC~1.cab 78220

BootStrapper: 12/23/07 09:38:14 --> ImageC~2.cab 992127

BootStrapper: 12/23/07 09:38:14 --> Japane~1.cab 1090380

BootStrapper: 12/23/07 09:38:14 --> Japane~2.cab 44947

BootStrapper: 12/23/07 09:38:14 --> Japane~3.cab 2287

BootStrapper: 12/23/07 09:38:14 --> Keyboard.cab 21601

BootStrapper: 12/23/07 09:38:14 --> NAT.cab 78358

BootStrapper: 12/23/07 09:38:14 --> net32.cab 110637

BootStrapper: 12/23/07 09:38:14 --> net64.cab 89181

BootStrapper: 12/23/07 09:38:14 --> Network.cab 106696

BootStrapper: 12/23/07 09:38:14 --> P2V.cab 18325932

BootStrapper: 12/23/07 09:38:14 --> ParPort.cab 13804

I then briefly see the VMWare installer screen (for less than a second), and then it disappears and the install doesn't continue.

Reply Re: VMWare WS Install Failure on Vista 32-bit Dec 24, 2007 12:48 PM

in response to: Marthis

asatoran 2,893 posts since
Jun 23, 2006

Try running the installer again with the /c switch. This is to clean up a failed install or uninstall. And are you installing as Administrator?

Reply Re: VMWare WS Install Failure on Vista 32-bit Dec 24, 2007 2:47 PM

in response to: asatoran

Marthis 5 posts since
Dec 23, 2007

Yes - I'm logged in as Admin and have tried the /c switch as well as the /a switch to try and extract the files. The installer, for some reason, fails to extract all the files. Emptied out the temp folder, have over 30gb free on the HD it's extracting to.

If there was some way I could just extract all the files from the installer .exe, I'd be able to install fine.

Reply Re: VMWare WS Install Failure on Vista 32-bit Dec 24, 2007 3:59 PM

in response to: Marthis

magic-man 389 posts since
Dec 24, 2006

Marthis wrote:
Yes - I'm logged in as Admin and have tried the /c switch as well as the /a switch to try and extract the files. The installer, for some reason, fails to extract all the files. Emptied out the temp folder, have over 30gb free on the HD it's extracting to.

If there was some way I could just extract all the files from the installer .exe, I'd be able to install fine.

You can if you use 7-zip It allows you to open the installer and extract files from inside. Do a google for 7-zip. (once you install it, in explorer right click the file, select 7-zip menu, select open archive.

Reply Re: VMWare WS Install Failure on Vista 32-bit Dec 24, 2007 6:24 PM

in response to: magic-man

Marthis 5 posts since
Dec 23, 2007

Tried 7-zip...it doesn't extract all the files...it extracts the instmsi and msiexec and it's necessary files, but it doesn't extract setup.exe or the cab files that it reads data from

Thanks for trying to help tho!

Reply Re: VMWare WS Install Failure on Vista 32-bit Dec 24, 2007 7:13 PM

in response to: Marthis

magic-man 389 posts since
Dec 24, 2006

Marthis wrote:
Tried 7-zip...it doesn't extract all the files...it extracts the instmsi and msiexec and it's necessary files, but it doesn't extract setup.exe or the cab files that it reads data from

Thanks for trying to help tho!

Ok... Did a little experiment... Reinstalled to see where the files are unarchived to when you run the installer and when the files are deleted...

When you dbl click the installer, it creates a directory in your temp folder... For mine it is docs and settings\Billyboy\User Settings\Temp{A.........}~setup (the dots mean too much stuff to type, you get the idea)...

As soon as the installer is run, it unzips to this directory. You can copy the files out BEFORE the installer stops. It deletes the dir when it exits. Just use the MSI file to install.

Reply Re: VMWare WS Install Failure on Vista 32-bit Dec 25, 2007 6:04 PM

in response to: magic-man

Marthis 5 posts since
Dec 23, 2007

Magic-man - appreciate the assistance, however, the installer fails to even run and finish extracting the files from the archive - it's the most bizarre thing I've seen.

Reply Re: VMWare WS Install Failure on Vista 32-bit Dec 25, 2007 7:12 PM

in response to: Marthis

magic-man 389 posts since
Dec 24, 2006

Hmmm... Very strange indeed!!!!!!
Have you looked in the admin tools (event viewer) in Vista to see what the
app error might be? Found elusive things there before that pointed to a bad
MS installer....

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