I can tell you dont' work for an Enterprise class company, because that statement is so wrong, I don't even know where to begin.
Companies use what works, not what people WANT. There is
NO reason to shift to 64-bit, for one thing SUPPORT. Who is going to support an entirely new hardware platform, not companies to be sure (Fortune 500 anyway).
In fact, ask ANY Fortune 500 company how many 64-bit systems they support (excluding SUN, Linux, and AS/400) and you will NOT find any, laptops, desktops, even servers. There is just no real need. SAP, Oracle, Microsoft even. go to any of those sites, look up their products, now find how many are 64-bit Code devleopment. I can only think of 2 Microsoft Products, SQL and Exchange that are even written for 64-bit. (Besides the obvious OS)
Companies are not going to use something that is new, especially since the 64-bit hardware is still buggy, there are no apps, and availability of applications are not there, so tell me, where did you get this info? It's not even close to accurate.
The ratio of 64-bit to 32-bit is significantly LOWER than general populace. And the statement isn't "We dont' want you to upgrade", no one is forcing you to use 64-bit, its YOUR choice to use it. VM Ware doesn't want to inherit the problems of THEIR app running on a largely unsupported system, that's where the problem is.
They aren't ignoring the customer base, they are trying to streamline their support, so they don't have to deal with 64-bit issues. It's not supported, so why should they use it?
Besides, 64-bit promised performance enhancement.. that promise was never fulfilled, so other than systems with more than 4G of RAM on a machine, why do you think you need 64-bit? It's a perception, not a fact. 64-bit isn't any better realistically than 32-bit.