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1 "correct" answer available (10 pts) 1 "helpful" answer available (6 pts)
1 2 Previous Next 20 Replies Last post: May 18, 2008 11:38 PM by oreeh   Go to original post

Re: can't get support out of VMWare

15. May 18, 2008 11:38 AM in response to: applejack
Click to view oreeh's profile Guru User Moderators vExpert 9,970 posts since
Nov 30, 2005
A suggestion: post your problem in the Fusion forum (I'm pretty sure you'll get the needed help there).

Re: can't get support out of VMWare

18. May 18, 2008 8:06 PM in response to: ddokoto
Click to view gazoo2u's profile Novice 4 posts since
Mar 6, 2008
I finally got VMWare Fusion to work on my Mac, but I had to buy the installed product, I was unable to ever get the demo to work. I was thinking of going Parallels, because I had a project that absolutely needed PC software to work, and a friend suggested I give Fusion one more try because it was supposed to be superior to Parallels. I took his advice and bought the full program. It installed flawlessly and quickly and I've had no further problems.

If VMWare really wants to be a major player in this game, they better get with the customer support. Ask Netscape how far they got in the browser war. When you're storming out the gate with competitors in front and behind, you better pull out something fabulous. If it can't be fabulous, you better have damn good support or you'll lose your potential customer base. Had VMWare provided an easy to install demo, I would have never had to complain and I'd be singing their praises. It's a great product, don't get me wrong, but I'm in an industry where personal credibility is on the line when you suggest products that have less than superior tech support.

For now, I'll temper my praises.

Re: can't get support out of VMWare

19. May 18, 2008 9:43 PM in response to: ddokoto
Click to view rmrobert's profile Enthusiast VMware Employees 58 posts since
Nov 2, 2007
Not sure what your issue is with USB not working for your device. I would advise trying again when a new patch release or new version of Workstation becomes available. USB support is constantly getting better.

Re: can't get support out of VMWare

20. May 18, 2008 11:38 PM in response to: ddokoto
Click to view oreeh's profile Guru User Moderators vExpert 9,970 posts since
Nov 30, 2005
Since I answered applejack's post and he mentioned Fusion my answer was appropriate (yes, he should have started a new thread).

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