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VMware ESX 3.5 Install/Upgrade reboot error "Mounting root failed." posted: Dec 24, 2007 3:30 PM

Click to view C.Ruhnke's profile Novice 5 posts since
Dec 24, 2007
Configuration: Dell PE 6650, 4 CPU, 4GB, PERC 3/DC, 3 36GB drives configured as JBOD.

Trying to install ESX 3.5 from a CD burned with the ISO image from www.vmware.com/download.

After install is finished, when the server reboots it terminates with the message "Mounitng root failed. Dropping into basic maintenance shell."
The same thing happens if I try to upgrade a successful installation of ESX 3.0.2 to ESX 3.5.
Booting to the "Service Console only" mode is successful and the installation root disk is successfully mounted.
This sounds like there is something hosed in the VMware startups.

Anyone else had this problem? Any suggestions to resolve this problem?

Thanks!
Click to view mphodge's profile Enthusiast 46 posts since
Feb 3, 2004

Just had the same problem on a Dell PE 2600.

I used the upgrade tarball with esxupdate and when the server rebooted, it was not able to mount the root :-(

My next step was to try an install from the CD... until I read this thread.

Think I'll got and watch Dr Who then...

Click to view StefanST's profile Lurker 3 posts since
Apr 14, 2006

Hi all,
same problem here on DELL 1800 (PERC4,SC) and DELL 6650 (PERC4,SC) latest PERC Firmware.
That must be a driver bug. With ESX 3.02U1 without problems.
I hope that it will give for it soon a solution.

Nice surprise between the holidays :-(

Stefan

Click to view nextlevel's profile Novice 27 posts since
Sep 15, 2004
I can confirm this problem on a Dell 6850 4 DualCore with PERC/4...

Any solutions?
Click to view Texiwill's profile Guru 10,236 posts since
Jan 13, 2004
Hello,

I had a similar issue.... Ensure that your Hardware firmware is up-to-date. I had a downlevel disk firmware and network card, which prevented my systems from booting. The firmware was good for ESX v3 but not for 3.5.... So I would check this first.

Best regards,
Edward L. Haletky
VMware Communities User Moderator
====
Author of the forthcoming 'VMWare ESX Server in the Enterprise: Planning and Securing Virtualization Servers', publishing January 2008, Copyright 2008 Pearson Education. Available on Rough Cuts at http://safari.informit.com/9780132302074
Click to view mtestino's profile Novice 4 posts since
Dec 29, 2007

same problem here, we have two pe6650 running esx 3.0.2, tried to install esx3.5, mounting root failed, probably this problem will be fixed in the next "update 1" release, at least i hope so.


Click to view nextlevel's profile Novice 27 posts since
Sep 15, 2004
Weird.

I do it on an identical PE6850 and it works. Same firmware of MEGARAID too

This machine doesn't work:
v2.10.7 (Release Date: Sat Jun 5 02:32:59 EDT 2004)
PERC 4/DC
Controller Type: 438/466/467/471/493/518/520/531/532
Controller Supports 40 Logical Drives
Controller capable of 64-bit memory addressing
Controller using 64-bit memory addressing
Base = 3fe02000, Irq = 153, Initial Logical Drives = 1, Channels = 2
Version =*352D*:1.10, DRAM = 128Mb
Controller Queue Depth = 254, Driver Queue Depth = 126
...

This machine works:

v2.10.7 (Release Date: Sat Jun 5 02:32:59 EDT 2004)
PERC 4/DC
Controller Type: 438/466/467/471/493/518/520/531/532
Controller Supports 40 Logical Drives
Controller capable of 64-bit memory addressing
Controller using 64-bit memory addressing
Base = 0b402000, Irq = 153, Initial Logical Drives = 1, Channels = 2
Version =*352A*:1.10, DRAM = 128Mb
Controller Queue Depth = 254, Driver Queue Depth = 126

*The ONLY difference is the REVISION (Correction:FIRMWARE) of the controller*
Click to view Texiwill's profile Guru 10,236 posts since
Jan 13, 2004
Hello,

A Revision change can make a difference! If the rev is newer than the one tested or older than the one supported there could be issues. I suggest you open a call with your VMware Support Agent to at least get the HCL updated.


Best regards,
Edward L. Haletky
VMware Communities User Moderator
====
Author of the book 'VMWare ESX Server in the Enterprise: Planning and Securing Virtualization Servers', Copyright 2008 Pearson Education. Available on Rough Cuts at http://safari.informit.com/9780132302074
Click to view nextlevel's profile Novice 27 posts since
Sep 15, 2004
But it is the NEW 3.5 ESX that does not work on the NEW firmware, where 3.0.2 works!

There ist http://kb.vmware.com/kb/5966817
But it is related to 3.0.x, not 3.5 and not excactly hits the problem.
Click to view rpartmann's profile Expert 223 posts since
Feb 8, 2007
Hi,

probably is it like with some SATA Controllers.
Check the PCI id and try the procedure as mentioned in the thread below.

I think you should look into these files:
/etc/vmware/pciid/ aacraid_esx30.xml or
megaraid2.xml.

http://communities.vmware.com/message/833574#833574

kind regards,
Reinhard.






ps: Award points if you find answers helpful. Thanks.
Click to view a18041967's profile Enthusiast 120 posts since
Mar 11, 2005
I've experienced a very similar problem using the MegaRaid in a whitebox solution, I'll be watching this thread to see if there's a solution.
Click to view wolvie724's profile Novice 2 posts since
Nov 13, 2007
I have a 2500 with a Perc3/DC in the test enviorment that I tested installing 3.5 on. I had it up to firmware level 199D and got the "mounting root failed" error.

I took the firmware back one level to firmware level 199A. And the install went fine (boots up fine). I going to have to test a Perc4 to see what happens. But maybe that is a place to start looking

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