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3,181 Views 25 Replies Last post: Apr 3, 2008 12:36 PM by jroh RSS
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PeteGingaNinja Enthusiast 39 posts since
Jul 6, 2007
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Jul 8, 2007 11:57 AM

Loss of Keyboard Input

I'm running RC 1 on Leopard 9A466 with Windows XP SP2 VL.

 

What I've noticed is now and again, I completely lose Keyboard Input.  It's bizarre because the Start Key (Apple) works, but no other keys do, the mouse works fine. Now no matter what I do, I cannot grab the input again even if I reboot Win XP, close down Fusion and re-open, delete the Preferences, the only way to resolve it is to reboot Mac!

 

Now I don't know if this is a VMWare problem or a Leopard problem, so I will submit it to Apple as well, but would be nice to know if any one else is having this problem, perhaps on Tiger!

Guru VMware Employees 11,935 posts since
Oct 15, 2006
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1. Jul 8, 2007 12:30 PM in response to: PeteGingaNinja
Re: Loss of Keyboard Input

Check if this thread helps: url=http://www.vmware.com/community/thread.jspa?threadID=90810Fusion 4.1b/Leopard problem with keyboard[/url]

dlhotka Master 1,150 posts since
Jan 2, 2007
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2. Jul 9, 2007 10:50 AM in response to: etung
Re: Loss of Keyboard Input

Not a lepoard issue - happens to me and I'm still on tiger.  MBP, RC1, mouse works, no keyboard after resume.

vinayv Hot Shot VMware Employees 149 posts since
Oct 13, 2006
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3. Jul 9, 2007 12:10 PM in response to: dlhotka
Re: Loss of Keyboard Input

What kind of keyboard do you have?  If it is a blue tooth keyboard, make sure that the VM isn't grabbing the Bluetooth adapter (this will disconnect the bluetooth keyboard from the mac).

dlhotka Master 1,150 posts since
Jan 2, 2007
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4. Jul 9, 2007 8:35 PM in response to: vinayv
Re: Loss of Keyboard Input

It's the built-in keyboard on the macbook pro.

 

I tracked it down to the VPN software my company uses.  Turn it off, and the keyboard comes back.

Joe F Lurker 1 posts since
Dec 22, 2006
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7. Jul 11, 2007 3:08 PM in response to: PeteGingaNinja
Re: Loss of Keyboard Input

I have the same problem with my new MacBook Pro.  I use XP in a virtual disk and Vista from Bootcamp and it happens to both, several times a day.  I will hold off Fusion ordering until this gets fixed

bgertzfield Master VMware Employees 1,120 posts since
Sep 7, 2005
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8. Jul 11, 2007 3:23 PM in response to: PeteGingaNinja
Re: Loss of Keyboard Input

Here's my comments from the thread that etung linked.  Can the folks who are reporting keyboard trouble please run these commands, then report the results here on the thread?

 

We'll have to individually contact each of the vendors who are disabling keyboard input to Fusion.

 

===

Sounds like some application has turned on Secure Event Input, which unfortunately disables keyboard input to VMware Fusion when not in Unity mode. Can you try running the following from Terminal:

 

ioreg -l -w 0 | grep SecureInput

 

You'll see a line like:

 

\| "IOConsoleUsers" = ({"kCGSSessionSecureInputPID"=4695, (...)

 

If you can then run:

 

ps auxww | grep 4695

 

where 4695 is the number you see after "kCGSSessionSecureInputPID", it'll tell you what program has enabled Secure Event Input.

 

If you could let us know which process has done this (and not disabled Secure Event Input when it was done), we can contact the software provider to let them know they're breaking Fusion.

 

Thanks for your patience!

===

patwoods Novice 5 posts since
Apr 22, 2007
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9. Jul 19, 2007 7:36 AM in response to: bgertzfield
Re: Loss of Keyboard Input

I have a variation of this as well.  I have a MBP and several times a day I lose keyboard.  The funny thing is also that my left-mouse-click now becomes reassigned and I cannot left-click.  I try to double click a folder for example to open it, and it pops up the 'properties' instead.  Quitting fusion and restarting (pain in the butt) seems to fix.  This affects both a BootCamp Vista VM as well as a standard XP VM so it's not something on the windows side causing this.

patwoods Novice 5 posts since
Apr 22, 2007
Currently Being Moderated
10. Jul 19, 2007 7:37 AM in response to: bgertzfield
Re: Loss of Keyboard Input

Forgot to add, running the ioreg terminal command gets me nothing in return so I assume it is not the secureinput referenced above here.

nshirey Novice 7 posts since
Jul 19, 2007
Currently Being Moderated
11. Jul 19, 2007 1:21 PM in response to: PeteGingaNinja
Re: Loss of Keyboard Input

I am running OSX 10.4 (Tiger) on a macbook pro and have not lost keyboard input.

dlhotka Master 1,150 posts since
Jan 2, 2007
Currently Being Moderated
12. Jul 19, 2007 4:17 PM in response to: bgertzfield
Re: Loss of Keyboard Input

Confirmed - it's my VPN software.

maxim.porges Enthusiast 42 posts since
Jul 21, 2007
Currently Being Moderated
13. Jul 21, 2007 10:51 AM in response to: dlhotka
Re: Loss of Keyboard Input

I'm having the same issue (loss of keyboard input, but mouse and start button \[via Apple key] working fine). I'm using CheckPoint's VPN SecureClient.

 

Is this going to be addressed before Fusion is released? Being able to use my VPN software on my Mac and my Windows installation at the same time is a crucial feature (for me at least).

maxim.porges Enthusiast 42 posts since
Jul 21, 2007
Currently Being Moderated
14. Jul 21, 2007 10:55 AM in response to: maxim.porges
Re: Loss of Keyboard Input

As requested, here is the Terminal output from the commands listed in the forum post.

 

porgesm    460   0.4 -0.0    27372    428  p1  S+    1:54PM   0:00.00 grep 418

porgesm    418   0.0 -1.0   415536  20856  ??  S     1:53PM   0:03.16 /opt/CPsrsc-50/bin/SecureClient.app/Contents/MacOS/SecureClient -psn_0_3014657

 

This is definitely SecureClient.

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