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1 2 3 ... 12 Previous Next 179 Replies Last post: Mar 25, 2009 2:26 PM by mattlach  

Workstation 6 + Linux + iPhone posted: Jul 2, 2007 3:31 AM

Click to view jpreed's profile Novice 3 posts since
Jul 1, 2007
Hey all,

I wasn't planning on getting an iPhone, but some peer pressure ensued and now I have one.

I've been trying to activate it for a couple days now using a Linux guest and XP SP2, but have had no success. The basic problem is that when I plug the device in, Windows chimes with its little "USB device connected" sound, but iTunes doesn't list the device in its device list. (I am therefore willing to chalk this up to a software problem inside the guest, but...)

I started with an XP SP 2 VM running under Workstation 5; had the same problems there (and in fact, got a warning about "slower than expected speeds," so I'm assuming that was the lack of USB 2.0 support in 5.x), so I installed WS 6, upgraded the virtual hardware, and tried again.

This time, when I first plug in the iPhone, Windows says "New Hardware Found: iPhone," and installs drivers. Again, I can plug/unplug the phone, and Windows beeps, but iTunes sees nothing.

Some relevant log files:

from vmware.log

Jul 01 15:58:15.176: vmx| USB: Found device [name:Apple\ iPhone vid:05ac pid:129
0 path:4/3 speed:high family:vendor,hid,imaging]
Jul 01 15:58:15.176: vmx| VMXVmdbLoadUsbDevices: New set of 1 USB devices

Other times I connected the phone, I've gotten this:

Jul 01 03:31:54.350: vmx| USB: Autoconnecting e004000405ac1290
Jul 01 03:31:54.351: vmx| USB: Found device [name:Apple\ iPhone vid:05ac pid:129
0 path:4/3 speed:high family:vendor,hid,imaging]
Jul 01 03:31:54.351: vmx| VMXVmdbLoadUsbDevices: New set of 1 USB devices
Jul 01 03:31:54.873: vmx| SOCKET 177 client closed connection
Jul 01 03:31:55.873: vmx| EHCI: setup data packet over run 8 0
Jul 01 03:31:55.884: vmx| EhciNewBulk: tdlengths = 18924, pipesize = 16392
Jul 01 03:31:55.886: vmx| EhciNewBulk: tdlengths = 18924, pipesize = 16392
Jul 01 03:31:55.888: vmx| EhciNewBulk: tdlengths = 18924, pipesize = 16392
Jul 01 03:31:55.889: vmx| EhciNewBulk: tdlengths = 18924, pipesize = 16392
Jul 01 03:31:55.891: vmx| EhciNewBulk: tdlengths = 18924, pipesize = 16392
Jul 01 03:31:55.892: vmx| EhciNewBulk: tdlengths = 18924, pipesize = 16392
...
Jul 01 03:31:59.346: vmx| EhciNewBulk: tdlengths = 18924, pipesize = 16392
Jul 01 03:31:59.348: vmx| EhciNewBulk: tdlengths = 18924, pipesize = 16392
Jul 01 03:31:59.349: vmx| EhciNewBulk: tdlengths = 18924, pipesize = 16392
Jul 01 03:31:59.351: vmx|
Jul 01 03:31:59.351: vmx| <<< Log Throttled >>

from dmesg:

usb 4-4: new high speed USB device using ehci_hcd and address 6
usb 4-4: configuration #1 chosen from 3 choices
usb 4-4: USB disconnect, address 6

A couple of questions:

When I did the upgrade from WS 5 -> 6, the VM saw the changes and wanted to reboot due to "new hardware." I'm wondering if because this copy of XP was installed on a VM that had no USB 2 support if something inside the VM is grabbing it as a USB 1 device and preventing iTunes from seeing it (or something similar).

Which is to ask: would re-installing Windows cleanly under Workstation 6 help this problem?

I'd really like to get this working under VMware, so I don't have to have a computer lying around *just* for my phone. :-/

TIA,
preed

Message was edited by:
RDPetruska
Removed emoticon from subject line

Re: Workstation 6 + Linux + iPhone = :-(

2. Jul 2, 2007 10:32 PM in response to: jpreed
Click to view dgleser's profile Novice 8 posts since
Nov 3, 2006
I am seeing the same issue, I have FC7 (host) and windows xp pro sp2 (guest).

If I have photos stored in the phone the windows guest sees the device as a camera that it wants to download the pictures. But iTunes does not see the device.

Re: Workstation 6 + Linux + iPhone = :-(

3. Jul 2, 2007 10:32 PM in response to: dgleser
Click to view dgleser's profile Novice 8 posts since
Nov 3, 2006
Sorry, VMware Workstation 6.0

Re: Workstation 6 + Linux + iPhone

4. Jul 2, 2007 11:00 PM in response to: jpreed
Click to view jameslin's profile Master 1,087 posts since
Jan 31, 2005
Yeah, we're aware of these incompatibilities with the iPhone. Someone fixed them today, although I can't comment when the fix will make it into a release.

(BTW, are you the same jpreed I'm thinking of?)

Re: Workstation 6 + Linux + iPhone

6. Jul 3, 2007 2:37 AM in response to: jpreed
Click to view jameslin's profile Master 1,087 posts since
Jan 31, 2005
Is it safe to assume that the iPhone will "work" (for
some value of work) with a future 6.x release?

IMO it'd be pretty shameful if it didn't. ;)

Re: Workstation 6 + Linux + iPhone

7. Jul 3, 2007 10:58 AM in response to: jameslin
Click to view jtatum's profile Novice 14 posts since
Feb 2, 2005
Bummer. Was just trying this today and ran into the same issue. I was hoping it was something fixable on my end. This will add an ugly wrinkle to my sync scheme :)

Thanks for keeping us up-to-date on the issue.

Re: Workstation 6 + Linux + iPhone

8. Jul 3, 2007 1:32 PM in response to: jameslin
Click to view dgleser's profile Novice 8 posts since
Nov 3, 2006
Is there any way I can be a test subject for the patch?

Re: Workstation 6 + Linux + iPhone

9. Jul 3, 2007 3:17 PM in response to: jpreed
Click to view dgleser's profile Novice 8 posts since
Nov 3, 2006
Buy, the way thanks for dealing with this issue so quickly.

Re: Workstation 6 + Linux + iPhone

10. Jul 4, 2007 7:56 AM in response to: jpreed
Click to view milli's profile Novice 9 posts since
Nov 5, 2006
I would very much like to be a beta patch tester too, if possible... I posted my log entries that I see over here, as the symptoms on that thread are identical:

http://www.vmware.com/community/thread.jspa?messageID=647089

And I put more detail here:

http://ubuntuforums.org/showthread.php?t=489841

Re: Workstation 6 + Linux + iPhone

11. Jul 4, 2007 5:07 PM in response to: jpreed
Click to view nate.sammons's profile Novice 21 posts since
Jul 4, 2007
Yes, how can I join the beta program for this fix? I would love to not have to reboot into XP to sync my iphone.

Re: Workstation 6 + Linux + iPhone

12. Jul 5, 2007 6:27 AM in response to: jpreed
Click to view woodb's profile Lurker 1 posts since
Jul 5, 2007
I'd be a happy beta tester as well :)

Re: Workstation 6 + Linux + iPhone

13. Jul 10, 2007 11:19 PM in response to: jameslin
Click to view milli's profile Novice 9 posts since
Nov 5, 2006
Hey VMware support, THANKS FOR NOTHING. Are they serious? Ubuntu is only the most poplular Linux flavor out there right now (distrowatch.com). This is really disappointing.

----

Dear Michael,

Thank you for the information.

Ubuntu 7.04 is not supported as a Host Operating System, as we have not
tested Ubuntu 7.04 as a Host.
In this case it won't be possible for me to troubleshot the issue further as
I won't get any update from the Engineering team as Ubuntu 7.04 is not tested
and certified by them.

Hence I would suggest you to install a supported Host configuration and then
try to reproduce this issue.

Looking forward to hearing from you.

Regards,
Paurin Dalal
Technical Support
VMware, Inc. (An EMC Company)

Re: Workstation 6 + Linux + iPhone

14. Jul 11, 2007 1:30 AM in response to: milli
Click to view jameslin's profile Master 1,087 posts since
Jan 31, 2005
Hey VMware support, THANKS FOR NOTHING. Are they
serious? Ubuntu is only the most poplular Linux
flavor out there right now (distrowatch.com). This
is really disappointing.

Your post is belongs in its own thread. And if you were asking about iPhone compatibility, there's little point since we're already aware of the problem. There is no beta program for that specific patch (we ran into some complications).

As for Ubuntu hosts: we do officially support Ubuntu 5.04 - 6.06 hosts. I think 7.04 came out late enough in the Workstation 6.0 development and testing cycle that it didn't make the list.

I won't get any update from the Engineering team as Ubuntu 7.04
is not tested and certified by them.

Regrettably the person who responded to you is a bit misinformed. Many of the engineers use Ubuntu 7.04 on their development machines.

Message was edited by:
jameslin
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