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RobBuxton Hot Shot
RobBuxton
227 posts since
Jun 23, 2005
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Jan 15, 2007 4:50 PM

Creating server from template fails with disk corrupted or unsupported erro

Hi All,

 

ESX 3.0.1, VC 2.0.1 plus latest patch.

 

We had several instances where attempts to deploy a server from a template fail with the error;  "Failed to deploy template: The virtual disk is either corrupted or not a supported format"

 

On one occasion several attempts failed, but then when I selected the check box  to temporarily adjust the specification it worked. Deploying to the same disk and not actually changing any options.

 

The supported format part is definitely wrong as the device is vmfs-3, the corrupted part worries me as this is a SAN based array on our EVA8000. The same array is already home to a number of Virtual Servers.

 

But it is very odd that it will successfully create the device after a couple of goes, usually with just a twist to the deployment options selected.

 

So, has anyone seen similar or know of any reasons why this can occur.

TIA

Rob.

boydd Champion
boydd
5,708 posts since
Jun 15, 2004
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1. Jan 15, 2007 5:20 PM in response to: RobBuxton
Re: Creating server from template fails with disk corrupted or unsupported

I've seen something similar to this in VC 1.x (corrupt template).  Try converting template to regular vm and then back to template again.

 

DB

DB
chimera Novice
chimera
17 posts since
Nov 30, 2005
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2. Jan 18, 2007 4:09 PM in response to: RobBuxton
Re: Creating server from template fails with disk corrupted or unsupported erro

I have just had the exact same error message - also on an HP SAN (EVA4000) when trying to deploy from a template.  Trying a second time it worked (same as you, I slightly changed customisation options selected)  The fact it eventually works would tend to rule out corruption on the SAN disks themselves, I'd say it's more likely to be either an initial data transfer or timeout issue from the SAN (about to check for any firmware upgrades for the SAN or HBA's) or a VMWare bug with templates.

RobBuxton Hot Shot
RobBuxton
227 posts since
Jun 23, 2005
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3. Jan 18, 2007 4:27 PM in response to: chimera
Re: Creating server from template fails with disk corrupted or unsupported

I think that's encouraging!

Hopefully it does just mean that it's some kind of timing issue.

Our VMWare hosts are all HP DL385 G1's with QLogic HBA's.

Software on the EVA 8000 is reported as CR0BF7xcsp-5100

 

Any other similarities in your configuration?

Oletho Expert
Oletho
342 posts since
Sep 16, 2003
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4. Jan 26, 2007 2:09 AM in response to: RobBuxton
Re: Creating server from template fails with disk corrupted or unsupported erro

I just started having the same problem on and off, not during deploy of template but relocation of vm's.

 

Patched ESX3.01/VC2.01 this weekend.

 

Relocated a handful with no errors, then one vm gave me this error. Tried several times on different LUN's until it suddenly succeded, and after that it could be relocated to LUNs that previously failed.

 

Running HA/DRS cluster with HP BL25p and HP EVA4000.

 

Ole Thomsen

Oletho Expert
Oletho
342 posts since
Sep 16, 2003
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5. Feb 19, 2007 12:34 AM in response to: RobBuxton
Re: Creating server from template fails with disk corrupted or unsupported erro

Are you guys running HP VMM?

 

It seems that the agent is locking access to files now and then, we had a huge problem with our VCB which seems to be much better (or even cured) after stopping the VMM agents and disabling the VC connection from HP SIM.

 

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1099600

 

Ole Thomsen

RobBuxton Hot Shot
RobBuxton
227 posts since
Jun 23, 2005
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6. Feb 19, 2007 11:09 AM in response to: Oletho
Re: Creating server from template fails with disk corrupted or unsupported

Ole,

I hadn't thought to relate the two issues. I'd seen the HP Forum one regarding VMotion and errors being reported.

Also this was before I installed HPSIM 5.1 and the latest version of the VMM.

I've not had the issue reported since the upgrade to  HPSIM 5.1 and we have created a few new servers from templates.

I might need to go back and recheck when things were changed to see if I can identify a pattern.

kreisbote Novice
kreisbote
32 posts since
Jan 14, 2007
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7. Feb 22, 2007 3:21 AM in response to: Oletho
Re: Creating server from template fails with disk corrupted or unsupported

having the same troubles two. Here we have:

 

  - VC 2.0.1 (32042)

  - 4x ESX-Server 3.0.1 (35804)

  - 2x HP DL380 G3, 2x HP DL380 G4, all using QLA4052c connected to iSCSI Storage.

 

It seems to occure mostly on migrating VM from one storage to another (local -> iscsi)

RobBuxton Hot Shot
RobBuxton
227 posts since
Jun 23, 2005
Currently Being Moderated
8. Feb 22, 2007 11:12 AM in response to: kreisbote
Re: Creating server from template fails with disk corrupted or unsupported

I've not seen the template issue for a while and we have done the following;

Updated the QLogic Firmware to the latest available

Applied the more recent ESX Patches to 3.0.1 - but not the latest January release as none of those appear to apply here.

 

We have seen some errors on VMotion though, I suspect that may be a separate issue possibly involving HP's VMM which we also use.

I think they may be separate issues.

 

Interesting that kreisbote's post uses iscsi which may rule out the EVA and imply it's just an HP Server, QLogic HBA, ESX issue.

bssitton Novice
bssitton
5 posts since
Feb 2, 2006
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9. Apr 5, 2007 8:24 AM in response to: RobBuxton
Re: Creating server from template fails with disk corrupted or unsupported

I just got the error when clone a regular virtual machine.  I am not running HP SIM, but I am running VCB.  I think someone was deleting a snap-shot at that exact moment, but I don't know if it was the same VMFS volume.

Eldron Enthusiast
Eldron
25 posts since
Apr 10, 2007
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10. Apr 10, 2007 2:09 PM in response to: RobBuxton
Re: Creating server from template fails with disk corrupted or unsupported

I am running 3.0.1 and 2.0.1, and have experienced this as well.  DL585's and an EVA5000.  I have seen this happen where I can deploy a template, and another admin cannot.  Same options, and same target server.  It seem to be hit and miss.  I cannot reproduce this problem at will, so I am having a hard time troubleshooting it.

 

I do run HPSIM, so I am going to look in to a possible connection.  I will try stopping the VMM service the next time this happens.

RobBuxton Hot Shot
RobBuxton
227 posts since
Jun 23, 2005
Currently Being Moderated
11. Apr 10, 2007 2:24 PM in response to: Eldron
Re: Creating server from template fails with disk corrupted or unsupported

What kind of HBA's? At the moment this seems to be restricted to QLogic HBA's. Another poster has indicated it happened on an iSCSI storage array, and so it may be just an HP Proliant / QLogic / ESX 3 / VC2 combination.

 

The issue with HPSIM / VMM I think is a separate issue.

Eldron Enthusiast
Eldron
25 posts since
Apr 10, 2007
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12. Apr 17, 2007 7:40 AM in response to: RobBuxton
Re: Creating server from template fails with disk corrupted or unsupported

I would agree that the SIM issues is separate. 

 

I use Emulex HBA's on 3.0.1 and 2.0.1.  I have not had this issue in a while.  Is anyone able to reproduce this error?

jeffwilkinson Enthusiast
jeffwilkinson
26 posts since
Nov 29, 2004
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13. May 26, 2007 8:27 AM in response to: Eldron
Re: Creating server from template fails with disk corrupted or unsupported

I had been having the tempate deployment issue and random VMotion failures which crashed VMs. I had these problems since January and after 3 separate tickets with HP-VMware support in which they could not figure out the problem, I eventually removed the VMM agent and all the problems disappeared.

TristanT Enthusiast
TristanT
59 posts since
Apr 15, 2005
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14. Jul 2, 2007 11:35 AM in response to: jeffwilkinson
Re: Creating server from template fails with disk corrupted or unsupported

I'm enjoying the random "Virtual disk is either corrupted or not a supported format" errors on a couple of ESX 3 production hosts.

 

ESX - v3.0.1 build 42829

Server Hardware - HP ProLiant DL385 G1

SCSI AC - Smart Array 6i

SAN - EMC Symmetrix

HBA - Emulex LP9800 FCA

HP mgmt agents - SIM only, not using VMM

 

I get the error randomly when doing a cold migration or when deploying a new VM from template.  We are in the process of moving all of the VMs and templates off of attached SCSI to our SAN volumes.  The random errors are very frustrating. 

 

Has anyone in this thread had any updates/revelations since the last post on  May 26, '07?  I'm opening a case with VMTS later today.

 

Thanks much!

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