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5,775 Views 17 Replies Last post: May 4, 2007 6:00 PM by Husher Mc K RSS
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CChecks Lurker
CChecks
2 posts since
Aug 30, 2006
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Aug 30, 2006 8:46 AM

BSOD after installing latest VMWare Tools

I upgraded my VMWare Workstation to 5.5.2 build-29772 with no problems.  I started one of my VM's and was prompted that VMWare Tools were out of date.  I clicked to install the newer VMWare Tools and rebooted.  After that, I get the dreaded:

 

STOP: c000021a (Fatal System Error)

The Windows Logon Process System process terminated unexpectedly with a status of 0xc0000139 (0x0000000 0x00000000). The system has been shut down.

 

I had this exact same thing happen to another VM in the past when I upgraded and unfortunately I had forgotten so went about upgrading the VMWare Tools again.   

 

Now my question is, if I mount this vmdk on another working VM, is there anything that I can delete to remove the bad VMWare Tools install and get the VM up and running again without having to boot from my Windows XP CD and doing a repair?

telfred Master
telfred
1,261 posts since
Aug 12, 2005
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1. Sep 1, 2006 2:18 AM in response to: CChecks
Re: BSOD after installing latest VMWare Tools

What is the host OS ?

Do you have a backup of the VM guest from before the upgrade ?

akutz Hot Shot
akutz
337 posts since
Nov 9, 2005
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2. Sep 2, 2006 6:09 PM in response to: CChecks
Re: BSOD after installing latest VMWare Tools

a "me too".  although I did not have a snapshot, I luckily have a cron job that copies my vmware dir off to my file server every week.  i then took a snapshot of the restored vm and tried upgrading the vmware tools again, but to no avail.

frankf75 Novice
frankf75
17 posts since
Feb 28, 2005
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3. Sep 3, 2006 11:02 AM in response to: CChecks
Re: BSOD after installing latest VMWare Tools

I also had the same problem on only one of my guests. I could solve the problem by first uninstalling the vmware tools, reboot, and then installing it again.

 

You can try removing the vmware tools directory and disabling the vmware service in the guest.

CChecks Lurker
CChecks
2 posts since
Aug 30, 2006
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4. Sep 5, 2006 10:15 AM in response to: frankf75
Re: BSOD after installing latest VMWare Tools

My host OS is WinXP Pro.   Fortunately, I had just also completed building myself a new developement rig so I had a copy of the vmdk file on there to load.  I never got the original guest back up and running though.

akutz Hot Shot
akutz
337 posts since
Nov 9, 2005
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5. Sep 8, 2006 5:04 AM in response to: frankf75
Re: BSOD after installing latest VMWare Tools

This solution worked for me.  Thanks!

belloa Novice
belloa
30 posts since
Jul 30, 2005
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6. Dec 13, 2006 5:33 AM in response to: CChecks
Re: BSOD after installing latest VMWare Tools

in can't get into that vm work... but i can mount volume how can i remove vmware tool to make os start correctly?

belloa Novice
belloa
30 posts since
Jul 30, 2005
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7. Dec 13, 2006 5:50 AM in response to: CChecks
Re: BSOD after installing latest VMWare Tools

pls pls pls help with that!! :|

KevinG Guru
KevinG
16,983 posts since
Jan 8, 2004
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8. Dec 13, 2006 6:01 AM in response to: belloa
Re: BSOD after installing latest VMWare Tools

Did you turn off WFP (Windows File Protection) on your system for some reason?

 

You need to replace the \Windows\System32\msvcrt.dll on your system with the one from the Windows CD

 

Are you running Windows XP?

belloa Novice
belloa
30 posts since
Jul 30, 2005
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9. Dec 13, 2006 6:03 AM in response to: KevinG
Re: BSOD after installing latest VMWare Tools

yes i'm runnin xp.i will try that.

belloa Novice
belloa
30 posts since
Jul 30, 2005
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10. Dec 13, 2006 6:05 AM in response to: KevinG
Re: BSOD after installing latest VMWare Tools

can i take \Windows\System32\msvcrt.dll from i386 dir of the cd?

belloa Novice
belloa
30 posts since
Jul 30, 2005
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11. Dec 13, 2006 6:55 AM in response to: KevinG
Re: BSOD after installing latest VMWare Tools

ok that save me!

KevinG Guru
KevinG
16,983 posts since
Jan 8, 2004
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12. Dec 13, 2006 8:05 AM in response to: belloa
Re: BSOD after installing latest VMWare Tools

Did you happen to turn off WFP???

rmsmith Lurker
rmsmith
2 posts since
Jan 4, 2007
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13. Jan 4, 2007 9:48 PM in response to: CChecks
Re: BSOD after installing latest VMWare Tools

Setup:

Host OS:=Redhat Enterprise Linux 4 WS (fully current)

Guest OS:=Microsoft Windows 2000 Professional w/SP4 (fully current)

VMWare Workstation:= 5.5.3 build-34685

 

Situation:

When I install the "tools" the package installs MSVCRT.DLL (6.0.8797.0), which replaces the newer MSVCRT.DLL (6.1.9844.0) resulting in the error message: "The Procedure Entry Point ??_U@YAPAXI@Z Could Not Be Located in Msvcrt.dll" when some older software was launched.

 

Workaround:

I was able to copy the "tools" from the virtual CD-ROM to another folder, and I removed the older DLL from the \[..\System32\Redist\MS\System] folder, and replaced it with the newer version. I launched the set-up, and everything works fine, so far.

 

Solution:

The folks who package the "tools" need to get the newer DLL(s) from Microsoft; this sort of problem shouldn't happen. Let's get it together folks. Thanks!

BillMe Lurker
BillMe
2 posts since
Jul 8, 2006
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14. Jan 9, 2007 9:03 AM in response to: CChecks
Re: BSOD after installing latest VMWare Tools

Exact same symptoms with the free server 1.0.1 after installing Tools on XP Pro guest. Host system is W2K Pro. Other guests have had Tools install without issue.

 

Bill

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