7 Replies Latest reply: Oct 13, 2010 2:43 PM by Wes RSS

A server(Hyperic client) is not available

manul Hot Shot
manul (9 posts since Feb 18, 2010) Sep 30, 2010 3:09 PM
Currently Being Moderated
Hello,

we get those alerts from different agents all the time, we can't see any specific issues in the log, does anyone have any idea what the problem is?

We are running 4.4 on Linux

Alert Name:      Server not available in Hyperic
Alert Description:     A server(Hyperic client) is not available

BR

Ulf
  • 6 Views
  • 1. Re: A server(Hyperic client) is not available
    manul Hot Shot
    manul (9 posts since Feb 18, 2010) Oct 11, 2010 10:29 AM (in response to manul)
    Currently Being Moderated
    Hasn't anyone had the same problem, we have had this problem with 4.3 as well as 4.4 and on several of our agents. We get this alert almost every day?

    Does anyone have any idea what could be the cause?

    Could it be some plugins/scripts that we have that take too long time to execute?

    /Ulf
  • 2. Re: A server(Hyperic client) is not available
    manul Hot Shot
    manul (9 posts since Feb 18, 2010) Oct 11, 2010 10:29 AM (in response to manul)
    Currently Being Moderated
    Hasn't anyone had the same problem, we have had this problem with 4.3 as well as 4.4 and on several of our agents. We get this alert almost every day?

    Does anyone have any idea what could be the cause?

    Could it be some plugins/scripts that we have that take too long time to execute?

    /Ulf
  • 3. Re: A server(Hyperic client) is not available
    wschlichter Expert
    wschlichter (565 posts since Aug 11, 2009) Oct 11, 2010 7:41 PM (in response to manul)
    Currently Being Moderated
    Hi,

    The most common cause of this is when clocks are not on sync with agents and the server.

    What is the alert definition that is firing?
  • 4. Re: A server(Hyperic client) is not available
    manul Hot Shot
    manul (9 posts since Feb 18, 2010) Oct 13, 2010 2:39 PM (in response to wschlichter)
    Currently Being Moderated
    Thanks for your response

    The clock are in sync. How close in sync do they need to be?

    The alert is for platform Linux

    If Condition:  Availability = 0.0% 

    I have checked in the the log files but I can't find anything that explain this
  • 5. Re: A server(Hyperic client) is not available
    manul Hot Shot
    manul (9 posts since Feb 18, 2010) Oct 13, 2010 2:39 PM (in response to wschlichter)
    Currently Being Moderated
    Thanks for your response

    The clock are in sync. How close in sync do they need to be?

    The alert is for platform Linux

    If Condition:  Availability = 0.0% 

    I have checked in the the log files but I can't find anything that explain this
  • 6. Re: A server(Hyperic client) is not available
    Wes Oct 13, 2010 2:43 PM (in response to manul)
    Currently Being Moderated
    Hi,

    Clocks should be within 45 seconds and as close to 0 as possible. The time offset is measured by the agents and server and shows up in the HQ Health Report for the agents (displayed in ms)

    It could be a tuning issue or even a backend database issue.

    How many platforms do you have?

    Are you using Open source or enterprise edition?

    What is your database backend?
  • 7. Re: A server(Hyperic client) is not available
    wschlichter Expert
    wschlichter (565 posts since Aug 11, 2009) Oct 13, 2010 2:43 PM (in response to manul)
    Currently Being Moderated
    Hi,

    Clocks should be within 45 seconds and as close to 0 as possible. The time offset is measured by the agents and server and shows up in the HQ Health Report for the agents (displayed in ms)

    It could be a tuning issue or even a backend database issue.

    How many platforms do you have?

    Are you using Open source or enterprise edition?

    What is your database backend?

More Like This

  • Retrieving data ...

Legend

  • Correct Answers - 10 points
  • Helpful Answers - 6 points

Share This Page