8 Replies Latest reply: Apr 22, 2009 7:55 AM by maddogskip

Unable to import Platform

krajamani (153 posts since Nov 5, 2008) Mar 19, 2009 6:01 AM

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Hi,

While autodiscovery I am getting the following error:

Unable to import platform : org.hyperic.hq.appdef.shared.AIQApprovalException: Error connecting or communicating with agent EOF received from Agent.

Please find the attached image.

The agent log showing the following error message.

2009-03-19 08:45:03,276 ERROR [main] [CommandListener] Error writing result to client
org.hyperic.hq.agent.AgentConnectionException: Unable to send response: null
        at org.hyperic.hq.agent.server.AgentServerConnection.sendSuccessResponse(AgentServerConnection.java:116)
        at org.hyperic.hq.agent.server.CommandListener.listenLoop(CommandListener.java:226)
        at org.hyperic.hq.agent.server.AgentDaemon.start(AgentDaemon.java:705)
        at org.hyperic.hq.agent.server.AgentDaemon$RunnableAgent.run(AgentDaemon.java:769)
        at org.hyperic.hq.agent.server.AgentDaemon.main(AgentDaemon.java:782)
Caused by: java.io.UTFDataFormatException
        at java.io.DataOutputStream.writeUTF(Unknown Source)
        at java.io.DataOutputStream.writeUTF(Unknown Source)
        at org.hyperic.hq.agent.AgentRemoteValue.toStream(AgentRemoteValue.java:191)
        at org.hyperic.hq.agent.server.AgentServerConnection.sendSuccessResponse(AgentServerConnection.java:114)

Thanks,
Rajamani

hyperic.png 84.6 K

1. Re: Unable to import Platform

SoftwareDownload (4 posts since Mar 7, 2009) Mar 20, 2009 8:31 AM (in response to krajamani)

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Maybe it's caused by multiple instances of server type, such Apache, JBoss, etc., where two or more of each instance have the same configuration properties discovered.

Hope helps

David

Software Download

Message was edited by: Software Download
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2. Re: Unable to import Platform

krajamani (153 posts since Nov 5, 2008) Mar 21, 2009 4:36 AM (in response to SoftwareDownload)

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How to solve this problem?
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3. Re: Unable to import Platform

krajamani (153 posts since Nov 5, 2008) Apr 8, 2009 4:18 AM (in response to krajamani)

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Can anybody answer?
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4. Re: Unable to import Platform

maddogskip (12 posts since Jul 9, 2008) Apr 21, 2009 7:05 PM (in response to krajamani)

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Yeah, I'd appreciate an answer too so that I can review this tool.

I upgraded from 3.2 to 4.1 and am getting the same error.
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5. Re: Unable to import Platform

excowboy (1,466 posts since Mar 29, 2007) Apr 22, 2009 12:56 AM (in response to maddogskip)

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Hi,

did you have any platforms in your autodiscovery portlet before you ran the upgrade ?
Did you look after the agent.log on the Agent you are trying to import ?
What happens if you clear the autoinventory queue (Administration -> HQ Health -> Database -> Action: Purge AIQ Data) and run the Agent setup again ?

Cheers,
Mirko
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6. Re: Unable to import Platform

krajamani (153 posts since Nov 5, 2008) Apr 22, 2009 3:09 AM (in response to excowboy)

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Hi,

I installed Hyperic-4.1.
These was no error in it while auto discovery.
There were some platform issues in Hyperic-3.2.5.

Thanks,
Kavitha
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7. Re: Unable to import Platform

maddogskip (12 posts since Jul 9, 2008) Apr 22, 2009 7:13 AM (in response to excowboy)

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I did have some platforms in the auto discovery prior to the upgrade. The upgrade never covered purging this but I will definitely give it a shot and report back.

Thanks,

Tom
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8. Re: Unable to import Platform

maddogskip (12 posts since Jul 9, 2008) Apr 22, 2009 7:55 AM (in response to maddogskip)

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That seems to have done the trick.

Why don't they discuss that in the detailed upgrade instructions for the agent (chuckle)?

Does anyone know if they have a more detailed instructions list for upgrading the agent. I copied the contents of the agent zip file, like the instructions said, over a copy of the existing agent but it now seems that there are extra files that confuse people trying to administer this agent.

Thanks again...
Tom
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