clintsulis(2 posts since Sep 12, 2008) Sep 12, 2008 11:02 AM
Currently Being Moderated
First of all I apologize if this is a simple installation problem, but after searching the installation documentation and the forums I could find no information about the problem i'm having. I thought it would be a service to your community if I posted about the problem i'm having so that not only I can evaluate the software, but so that you can provide information to others who may be having the same problem as me.
I downloaded and installed hyperic-hq-installer-3.2.5-win32.msi on my WindowsXP desktop computer and accepted all of the default ports. Additionally the windows firewall on this computer is disabled. During the installation it attempted to start the windows service and displayed the following message:
The service name is invalid. More help is available by typing NET HELPMSG 2185. Press any key to continue . . .
However, the installation process seems to not have noticed this, and told me that the software was installed successfully on the last dialog box of the installation process. I think the installation should probably check to see if the service started and warn you that the installation was not successful if it did not. Please let me know what I can do to get this service to start. Thanks!
Hi Clint, Thanks for reporting this. Sorry that you're having problems. We were unable to replicate the issue. May I trouble you to attach log files that might help us troubleshoot this? Look in the root of the server install directory for hq-install.log and hq-install.debug.log. Also, in the /logs directory, server.log.
I experienced the same issue on a windows 2003 server.
Here is what I did.
* installed last available beta 4.0 version. * tried to install 4.0 release.. no luck ( would be nice to fins un install instrutions .. ) * tried to install 4.0.1 release ( msi). didn't work 1st couple of times. manually disabled beta version services rebooted several times. * finally able to complete install of server and agent
server runs fine. Agent I get the same error as the gentlemen before me.
Thank you for all the updates. Good to know that you were able to install server successfully.
Please stop if any of your other agents is running as services. And please try to uninstall agent services and rerun the msi installers .If you still have problems with agent, please attached the agent log.
I just ran msi installer on my Windows Vista box and everything went well, can please attach hq-install.log and hq-install.debug.log. or any other information you think it will be helpful to reproduce .