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1,128 Views 16 Replies Last post: Jan 27, 2010 5:14 PM by DSTAVERT RSS
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spaceinvader Enthusiast 37 posts since
Nov 23, 2009
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Dec 10, 2009 12:30 AM

host didn't switch off ("Requesting system poweroff")

 

I've an ESXi 4.0 Update 1 host on a Supermicro H8DIi+-F mainboard.

 

 

If I want to power off the host (via vSphere Client or via host console) it ends up in "Requesting system poweroff" (on Alt-F1 console). But the host don't poweroff.

 

 

(With an alternative OS (Windows) on the same machine the shutdown is working correctly.)

 

 

The BIOS' ACPI settings seems to be ok, too. (Too much to report all of them here. I.e. "ACPI aware OS" = "yes")

 

 

(I remember in the beginning of my tests the host was powered off correctly - but I'm not sure. (I'd meanwhile: a strong crash after adding a PCIe card and driver - forced to load BIOS defaults, and update ESXi 4.0.0 to Update 1.)

 

 

 

 

 

Does somebody have a hint where I've to look for?

 

 

Thanks!

 

 

a627tqt Lurker 5 posts since
Oct 21, 2005
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1. Jan 27, 2010 6:59 AM in response to: spaceinvader
Re: host didn't switch off ("Requesting system poweroff")

So you got it successfully installed with the BIOS defaults?  Mine keeps hanging up at the yellow screen during install "Starting vmkernel initialization".  I've changed BIOS setting at least 20 times enabling /disabling USB, ACPI, etc...

 

Any suggestions?

DSTAVERT Guru User Moderators vExpert 10,090 posts since
Nov 30, 2003
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3. Jan 27, 2010 1:49 PM in response to: spaceinvader
Re: host didn't switch off ("Requesting system poweroff")

On questions about unsupported hardware you are more likely to find answers at http://vm-help.com.

-- David -- VMware Communities Moderator
a627tqt Lurker 5 posts since
Oct 21, 2005
Currently Being Moderated
4. Jan 27, 2010 2:04 PM in response to: spaceinvader
Re: host didn't switch off ("Requesting system poweroff")

yeah, I have a different issue on the H8DI3.  I don't even get to the point of selecting drives.  It freezes and I lose the keyboard as soon as the "Starting vmkernel initialization" yellow screen. I've tried noacpi, etc... but still no luck.  I did find some info on processor stepping being different that may cause this.  I'm going to investigate that a little but I'm getting close to boxing it up and sending it back.

DSTAVERT Guru User Moderators vExpert 10,090 posts since
Nov 30, 2003
Currently Being Moderated
5. Jan 27, 2010 2:13 PM in response to: a627tqt
Re: host didn't switch off ("Requesting system poweroff")

Trying to make something work that isn't on the Hardware Compatibility List is difficult. If this is production then I would not stray from the list. If this is for testing and exploration then consider installing ESXi inside VMware workstation.

-- David -- VMware Communities Moderator
a627tqt Lurker 5 posts since
Oct 21, 2005
Currently Being Moderated
6. Jan 27, 2010 2:17 PM in response to: DSTAVERT
Re: host didn't switch off ("Requesting system poweroff")

it wouldn't be so difficult if there was a way to see verbose logs of what's going on.  I can't even seem to get to the altf12 or altf1 screens to see why there's an issue.  I understand the HCL, but things get added to it all the time, and it's not like this is crappy hardware.  if it's truly incompatible I'll return it, but I'd love to be able to see what's going on

DSTAVERT Guru User Moderators vExpert 10,090 posts since
Nov 30, 2003
Currently Being Moderated
7. Jan 27, 2010 2:30 PM in response to: a627tqt
Re: host didn't switch off ("Requesting system poweroff")

It is up to the manufacturer to certify the MB/System/Component. Supermicro is well represented on the HCL. Why choose something not on the list?????

-- David -- VMware Communities Moderator
a627tqt Lurker 5 posts since
Oct 21, 2005
Currently Being Moderated
8. Jan 27, 2010 2:32 PM in response to: DSTAVERT
Re: host didn't switch off ("Requesting system poweroff")

we had originally purchased this server to be deployed as a SQL server, but another came available and this one had more than enough horsepower for esxi.  2x 6 core opterons, 16GB ram, etc...   Just seemed like a good fit.

a627tqt Lurker 5 posts since
Oct 21, 2005
Currently Being Moderated
12. Jan 27, 2010 3:14 PM in response to: spaceinvader
Re: host didn't switch off ("Requesting system poweroff")

turns out it's bad memory.  with 16 dimms it's going to take a while to track down, but that's easy.  Thanks for the assist.  I actually discovered it by booting memtestx86+ and it hung up almost immediately!  pulled a bunch out, rebooted and esxi boots!

DSTAVERT Guru User Moderators vExpert 10,090 posts since
Nov 30, 2003
Currently Being Moderated
13. Jan 27, 2010 3:23 PM in response to: spaceinvader
Re: host didn't switch off ("Requesting system poweroff")

It is not uncommon, and perhaps could be the norm, that certification is done with a single processor.

 

When you take the component approach to providing a server, you ultimately become the manufacturer. When IBM, Dell, HP, Fujitsu, SUN et al. manufacture a server they also get components from suppliers. The difference is that the suppliers and the manufactures get together to make sure the components work well together and keep working well. You as a manufacturer don't have the resources to make sure things work well together and to keep things working well when issues are uncovered.

 

I use HP servers and they regularly release Firmware updates specific to my particular servers and my version of ESXi. The Firmware can be motherboard, baseboard, or drive controller related but can even extend to the hard drives. All the updated components are tested to work together. 

 

ESX(i) is very demanding of hardware. The supported list is short by comparison to general purpose OS's. When you move from a single OS per server to many virtual servers per host it becomes more important that everything be right.

-- David -- VMware Communities Moderator

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