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1 "correct" answer available (10 pts) 2 "helpful" answers available (6 pts)
4 Replies Last post: Nov 6, 2009 12:35 PM by Warrenjc  

View Error posted: Aug 11, 2009 12:19 AM

Click to view joms.marino's profile Novice
joms.marino
21 posts since
Oct 8, 2008

Hi Everyone,

Greetings!

May I ask for your help, we have a client who has an error with their View Manager. Attached here is the screenshots of the error.

Looking forward for your response on my queries.

Regards,

Joms

vmware_black_squares.JPG

Re: View Error

1. Aug 11, 2009 3:19 AM in response to: joms.marino
Click to view mpryor's profile Expert
mpryor
317 posts since
Aug 30, 2007
Are they using an XPe client? Black boxes are a well-known combination of bitmap caching and not enough space to store them - try turning off bitmap caching using the View GPO file.

Re: View Error

2. Aug 11, 2009 3:53 AM in response to: mpryor
Click to view joms.marino's profile Novice
joms.marino
21 posts since
Oct 8, 2008

Hi there,

How can we turn off the View GPO file?

Regards,

Joms

Re: View Error

3. Aug 11, 2009 4:08 AM in response to: joms.marino
Click to view mpryor's profile Expert
mpryor
317 posts since
Aug 30, 2007
GPO file is shorthand for a file containing one or more Group Policy Objects (see http://en.wikipedia.org/wiki/Group_Policy). In this case C:\Program Files\VMware\VMware View\Server\Extras\GroupPolicyFiles\vdm_client.adm contains the policy you're interested in, I believe it's called BitmapPersistence and can also be manually set in the registry for testing purposes with:

HKCU\Software\VMware, Inc.\VMware VDM\Client\RDP Settings\BitmapPersistence = (DWORD)0

Re: View Error

4. Nov 6, 2009 12:35 PM in response to: mpryor
Click to view Warrenjc's profile Novice
Warrenjc
21 posts since
Oct 8, 2009

i have the same problem but i don't understand very well where is it

HKCU\Software\VMware, Inc.\VMware VDM\Client\RDP Settings\BitmapPersistence = (DWORD)0 is on ther server ? i found this on the server

POLICY !!BitmapPersistence
EXPLAIN !!BitmapPersistenceExplain
VALUENAME "BitmapPersistence"
VALUEON true
VALUEOFF false
END POLICY

do i have to modify somethig there i' m not sure what do i have to do

thks


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