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4 Replies Last post: Nov 5, 2009 10:01 PM by pbjork  

Windows-installer problem (paket-internal) posted: Jul 8, 2008 4:00 AM

Click to view HRZMaint's profile Enthusiast 49 posts since
Apr 4, 2008

When trying to install (from a paket-internal cmd.exe session) an Outlook-connector into a MS_Offc 2k3 Thinstall-Paket i get the following error (in german):

'C:\DOKUME~1\SSPORL~1.AD\LOKALE~1\Temp\Sun Outlook Connector\sjoc-mapi-services.msi' installiert.
12:38:48 FEHLER: 5351 MAPI-Dienstanbieter für Sun Java System können nicht installiert werden.
12:38:48 MsiInstallProduct(C:\DOKUME~1\SSPORL~1.AD\LOKALE~1\Temp\Sun Outlook Connector\sjoc-mapi-services.msi):
12:38:48 0x00000641 Auf den Windows-Installationsdienst konnte nicht zugegriffen werden. Die kann vorkommen, wenn Sie Windows im abgesicherten Modus ausführen oder der Windows-Installer nicht korrekt installiert ist. Wenden Sie sich an den Support, um Hilfe zu erhalten.
12:38:48 5366 Es wird geprüft, ob MAPI-Dienstanbieter für Sun Java System installiert sind.
12:38:48 5368 MAPI-Dienstanbieter für Sun Java System sind nicht installiert:
12:38:48 Datei 'C:\Programme\Microsoft Office\Office12
SJMS32.DLL' existiert nicht.
12:38:49 FEHLER: 5351 MAPI-Dienstanbieter für Sun Java System können nicht installiert werden.
12:38:49 FEHLER: MAPI-Dienstanbieter für Sun Java System können nicht installiert werden.

The root-problem seems to be that the "windows install service" could not be accessed during MSI-Install.
Seems to the a thinapp-specfic problem.

Any ideas?


Re: Windows-installer problem (paket-internal)

1. Jul 8, 2008 5:58 AM in response to: HRZMaint
Click to view ggeldorp's profile Expert 435 posts since
Feb 29, 2008
Check if the Windows Installer service is running natively. If so, stop it and try your virtual install again.

Re: Windows-installer problem (paket-internal)

3. Nov 5, 2009 4:55 PM in response to: HRZMaint
Click to view RonTom42's profile Novice 2 posts since
Sep 3, 2009
Have you found a solution for this? It dosen't seem to be any VMware employees that can really answer any advanced questions. Wonder if any Thinstall people still work at VMware...

Re: Windows-installer problem (paket-internal)

4. Nov 5, 2009 10:01 PM in response to: RonTom42
Click to view pbjork's profile Hot Shot 105 posts since
Mar 7, 2008

There are a couple of us still around.

The community is best used for quick fixes and not really the in depth debugging sometimes needed. In this case I do not have any clue and it seems no one else has. I would recommend to file a support ticket if you are a existing customer.

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