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1 2 Previous Next 15 Replies Last post: Oct 27, 2009 10:36 PM by PayamDamghani  

Email Notifications posted: Sep 27, 2009 7:40 PM

Click to view fixitchris's profile Expert
fixitchris
626 posts since
Dec 8, 2006
Ever since the new 'developer forums' my email notifications are not working right. They seem to be ok for threads that I create, but when I reply to another user's thread I don't always get a notification. I am using a @yahoo email address.

Thanks
Chris

Re: Email Notifications

1. Sep 27, 2009 9:07 PM in response to: fixitchris
Click to view AndreTheGiant's profile Guru
AndreTheGiant
7,546 posts since
Aug 28, 2008
Seems that is not related only for 'developer forums'.
I loose several notification from different community posts and also for a private message.

Andre

Re: Email Notifications

2. Sep 27, 2009 9:11 PM in response to: AndreTheGiant
Click to view krowczynski's profile Master
krowczynski
1,204 posts since
Mar 8, 2009
Andre is right, it seems to be a genaral problem!!

Re: Email Notifications

3. Sep 27, 2009 9:47 PM in response to: fixitchris
Click to view K-MaC's profile Expert
K-MaC
541 posts since
Jun 16, 2008
Hey Chris. This problem has been on going in one way or another for almost a year. It seems to work somewhat for a month or so and then it will revert to being terrible. I doubt it will be fixed any time soon. Please see the following threads.


http://communities.vmware.com/thread/202308
http://communities.vmware.com/thread/177216


Cheers

Kevin

Re: Email Notifications

4. Sep 28, 2009 5:50 AM in response to: fixitchris
Click to view fixitchris's profile Expert
fixitchris
626 posts since
Dec 8, 2006
vmware, regarding this issue, are SMTP logs being generated?

Re: Email Notifications

5. Sep 28, 2009 12:25 PM in response to: fixitchris
Click to view RDellimmagine's profile Virtuoso
RDellimmagine
1,695 posts since
Jul 19, 2004
I am investigating this problem, and will report back when I know more. Thanks, Robert

Robert Dell'Immagine, Director of VMware Communities

Re: Email Notifications

6. Oct 8, 2009 11:26 AM in response to: fixitchris
Click to view RDellimmagine's profile Virtuoso
RDellimmagine
1,695 posts since
Jul 19, 2004
Hi All,

We have been working on this issue, and we plan to apply a patch from Jive on October 16. Here's the background:

  • - When we upgraded to v1.10, Jive had introduced a bug that caused some email notifications not to be sent. You all pointed that out in January of this year, and we rolled back the code containing the bug to a previous version that didn't have the bug. Then you all reported email notifications to be working again until recently.
  • - Since that time, Jive did an update to their watchmanager code, and that update is the patch we plan to apply on October 16. The watchmanager patch changes the way watches are updated in the caching layer -- in other words, the patch targets a possible cause of the error. But we have not been able to reproduce the problem in-house, so I cannot guarantee that this will fix the issue. Of course if this doesn't fix the issue, we'll continue to work on the problem.

I'll post again once this patch is live, and I'll ask people to report whether notifications are working or if they see any issues.

Regards, Robert

Robert Dell'Immagine, Director of VMware Communities

Re: Email Notifications

7. Oct 17, 2009 10:39 AM in response to: fixitchris
Click to view RDellimmagine's profile Virtuoso
RDellimmagine
1,695 posts since
Jul 19, 2004
Hi All,

We deployed Jive's watchmanager patch yesterday, which Jive recommends as a possible solution to the problem we are seeing where users are not receiving all of the email notifications they subscribed to. As I mentioned in my previous post, I haven't been able to reproduce this problem on our development environment (although I've seen the problem on the production environment), so I can't claim with certainty it will fix the issue. But even if it doesn't fix the issue, it will rule out the watchmanager as the cause.

Therefore, I need your help: Please report back whether you are getting all email notifications or if you are missing any.

Thanks! - Robert

Robert Dell'Immagine, Director of VMware Communities

Re: Email Notifications

8. Oct 17, 2009 9:34 PM in response to: RDellimmagine
Click to view AndreTheGiant's profile Guru
AndreTheGiant
7,546 posts since
Aug 28, 2008
The problem was still present in some random notifications (but on yesterday I'm not sure).
Now, let's see with this deployment if something has changed ;)

Andre

Re: Email Notifications

9. Oct 17, 2009 11:03 PM in response to: AndreTheGiant
Click to view RDellimmagine's profile Virtuoso
RDellimmagine
1,695 posts since
Jul 19, 2004
Thanks, Andre. Please let me know what you see. I'm posting this via email -- that's because I got the notification for your post. - Robert

Re: Email Notifications

10. Oct 17, 2009 11:12 PM in response to: RDellimmagine
Click to view AndreTheGiant's profile Guru
AndreTheGiant
7,546 posts since
Aug 28, 2008
Notification received ;)

Andre

Re: Email Notifications

11. Oct 27, 2009 6:10 AM in response to: AndreTheGiant
Click to view fixitchris's profile Expert
fixitchris
626 posts since
Dec 8, 2006
I think it's working better now.

Re: Email Notifications

12. Oct 27, 2009 6:11 AM in response to: fixitchris
Click to view krowczynski's profile Master
krowczynski
1,204 posts since
Mar 8, 2009
Yes I also feel so!!!

MCP, VCP

Re: Email Notifications

13. Oct 27, 2009 6:13 AM in response to: krowczynski
Click to view fixitchris's profile Expert
fixitchris
626 posts since
Dec 8, 2006
got that one.

Re: Email Notifications

14. Oct 27, 2009 7:50 AM in response to: fixitchris
Click to view RDellimmagine's profile Virtuoso
RDellimmagine
1,695 posts since
Jul 19, 2004
That's great to hear! But if you see any other issues, please post here or send me a PM, and I'll look into it. Email notifications are a high priority, and aside from this issue, they have generally worked very smoothly. I'm dedicated to keeping it that way. Regards, Robert

Robert Dell'Immagine, Director of VMware Communities
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