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4,122 Views 20 Replies Last post: Dec 22, 2009 1:39 PM by pym RSS
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tomtux Novice 7 posts since
Sep 14, 2009
Currently Being Moderated

Sep 23, 2009 11:52 PM

Failed to create snapshot for XXXX, error -3902 ( file access error)

 

Hi all,

 

 

We're using VDR 1.0.2. Often I get the the following error until I reboot the vdr-appliance:

 

 

Failed to create snapshot for XXXX, error -3902 ( file access error)

 

 

When I get this error-message, I although can create a snapshot manually. We' re using a CIFS-Share for our vdr-backup-destination.

 

 

Any hints?

 

 

Thanks a lot.

 

 

Tom

 

 

 

 

 

joep.leurs@im… Enthusiast 50 posts since
Aug 1, 2004
Currently Being Moderated
1. Sep 24, 2009 1:44 PM in response to: tomtux
Re: Failed to create snapshot for XXXX, error -3902 ( file access error)

 

same problem here.

 

 

a CIFS share on a windows 2008 x64 server.

 

 

any help appreciated.

 

 

Expert VMware Employees 586 posts since
Sep 5, 2007
Currently Being Moderated
2. Sep 28, 2009 11:59 AM in response to: tomtux
Re: Failed to create snapshot for XXXX, error -3902 ( file access error)

Restart the VDR appliance - for some reason, it lost connection to the vCenter Server

ian4563 Enthusiast 73 posts since
Jan 10, 2007
Currently Being Moderated
3. Sep 28, 2009 2:33 PM in response to: tomtux
Re: Failed to create snapshot for XXXX, error -3902 ( file access error)

Yeah, same problem for me.  When I reboot it fixes the problem for a bit but my backup job is gone after reboot.  Have to go recreate my job.

kohlerma Lurker 2 posts since
Jul 27, 2009
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4. Oct 3, 2009 1:02 AM in response to: tomtux
Re: Failed to create snapshot for XXXX, error -3902 ( file access error)

 

Same problem for me,

 

 

After rebooting the vdr-appliance the backup works. But after a while (hours) a regular job or manual backup fails again.

 

 

Configuration:

 

 

VDR-appliance (1.0.2) and servers to backup are on a ESXi 4.0.0.181792

 

 

CIFS share for backups are on a Synology NAS in the same LAN

 

 

ESXi and VDR are connected to a VirtualCenter over a WAN (MPLS) connection

 

 

 

 

 

I have another VDR-appliance on a ESX 4 connected to the VirtualCenter (all in the same LAN) where I also do backups on a CIFs share. Here I don't have this problem.

 

 

 

 

 

any help appreciated

 

 

 

 

 

 

 

 

helloitsrainn Novice 9 posts since
Sep 16, 2009
Currently Being Moderated
5. Oct 14, 2009 8:12 AM in response to: kohlerma
Re: Failed to create snapshot for XXXX, error -3902 ( file access error)

 

This issue still exists.  After a few days of use the VDR Appliance just stops working.  After a reboot, if you're lucky, your VMs are still backed up and can continue being backed up.  But after I rebooted, my backup job is gone, my destinations are gone and my backups are unusable.  I've had to start all over again.

 

 

 

 

 

 

Expert VMware Employees 586 posts since
Sep 5, 2007
Currently Being Moderated
6. Oct 14, 2009 9:24 AM in response to: helloitsrainn
Re: Failed to create snapshot for XXXX, error -3902 ( file access error)

 

What are you using as a destination (VMDK or CIFS share).  Without the destination disk discovered and mounted, you cannot see the backup jobs and restore points. If VMDK, if you were to look under Hosts and Clusters and edit settings on the VM, does the VMDK still show up?  When you reboot, are there any errors about not being able to mount?

 

 

 

 

 

If CIFS share, you may have to reattach via the Configuration/Destinations/Add Network Share link.

 

 

 

 

 

qvantas77 Novice 8 posts since
Sep 8, 2009
Currently Being Moderated
7. Oct 15, 2009 5:09 AM in response to: azmir
Re: Failed to create snapshot for XXXX, error -3902 ( file access error)

Azmir, Is there another release of VDR in near future?

 

Regards

 

 

 

 

 

 

 

 

Johan

helloitsrainn Novice 9 posts since
Sep 16, 2009
Currently Being Moderated
8. Oct 15, 2009 11:00 AM in response to: qvantas77
Re: Failed to create snapshot for XXXX, error -3902 ( file access error)

 

Hi,

 

 

 

 

 

Yes, I understand that backup destinations must be available.  VDR had been running fine for a few weeks before this happened.

 

 

 

 

 

From all the problems I've been hearing throughout my VMUG and on these message boards, I would not say VDR is production ready.  Just last week, I changed the VDR VM to use 4GB of memory instead of 2GB and it crashed.

 

 

 

 

 

Otherwise, the product is great, it just has some more wrinkles to iron out.

 

 

AlbertWT Master 1,103 posts since
Apr 7, 2009
Currently Being Moderated
9. Nov 1, 2009 11:29 PM in response to: helloitsrainn
Re: Failed to create snapshot for XXXX, error -3902 ( file access error)

 

Yes, I agree with you man, the current version of VDR v 1.0.2.562 is still troublesome :-|

 

I often get the failed backup error message of Create Snapshot failed error -3941

 

Kind Regards,

AWT

Kind Regards, AWT
blautens Novice 20 posts since
Apr 27, 2009
Currently Being Moderated
10. Nov 7, 2009 6:03 AM in response to: AlbertWT
Re: Failed to create snapshot for XXXX, error -3902 ( file access error)

 

I'm using the same version of VDR, and I was not able to backup my Windows Server 2008R2 VMs, with a fairly generic error:

 

 

Failed to create snapshot for VMNAME, error -1 ( unknown).

 

 

I was backing up to a CIFS share, so I added a disk to the VDR appliance that was a LUN on my FC attached SAN. Same issue. So I read I had to uninstall VMWare Tools and do a custom install and not use the VSS driver. So I did that for both my 2008R2 VMs, and now I get this error:

 

 

Failed to create snapshot for VMNAME, error -3941 ( create snapshot failed)

 

 

And yes, every once in a while I have to reboot my VDR. But I rebooted my VDR after removing the VSS drivers and I still get this error.

 

 

So yes, VDR still has issues...which is too bad - because when it works, it works well. My VAR sold us an Acronis Enterprise suite that was supposed to do backup (as well as P2V, etc.), but ironically, the latest version of Acronis doesn't work with vSphere (only took Acronis 3 days to figure that out), but vConverter and VDR could make me forget about Acronis issues, with just a little more reliability out of VDR. Especially since the new file level restore GUI debuted.

 

 

Keep up the good work, VMWare....you're almost there!

 

 

MCSE, VCP4
czscht Novice 21 posts since
Mar 22, 2005
Currently Being Moderated
11. Nov 10, 2009 7:23 PM in response to: tomtux
Re: Failed to create snapshot for XXXX, error -3902 ( file access error)

 

Hi,

 

 

I was looking for  help for the same issue, seems none is there ? I am using vDR in version 1.0.1.362, using 2 vDR appliances backup (or trying to) at 2 sites. One vDR is using a CIFS share as a destination, the other an iSCSI-target mounted as "disk2" into the vDR itself.

 

 

After the initial inistallation it worked fine for 3 days, then both vDRs stopped working with this error -3902. I had to reboot the vDRs, delete and reformat the backup destinations, remove the nackup jobs and basically start from scratch. This made it work for 1 time, the next night the backup job ended with error -3902 again.

 

 

Integrity checks on both backup destinations are OK.

 

 

Since I am using an outdated version of the vDR I hopen 1.0.2 is better, but according to the other postings, it seems as bad as the 1.0.1 release.

 

 

I am also having troubles with vCenter (clicking on "Performance" of a host in vCenter leaves the vSphere client not responding - hourglass forever) I did use the vDR through a direct connection from vSphere client to the 2 host, but that did not change a thing.

 

 

Any ideas ?

 

 

Regs,

 

 

Thomas

 

 

 

 

 

 

 

 

AlbertWT Master 1,103 posts since
Apr 7, 2009
Currently Being Moderated
12. Nov 10, 2009 7:27 PM in response to: czscht
Re: Failed to create snapshot for XXXX, error -3902 ( file access error)

 

Hi there,

 

Sadly at the moment those errors are still happening in v1.0.2

 

 

up to this point, I no longer interested in this product anymore and now trialling various 3rd party backup tools which performs better dedupe backup and replication using vStorage API.

 

 

Kind Regards,

AWT

 

 

Kind Regards, AWT
Expert VMware Employees 586 posts since
Sep 5, 2007
Currently Being Moderated
13. Nov 19, 2009 9:04 PM in response to: AlbertWT
Re: Failed to create snapshot for XXXX, error -3902 ( file access error)

 

VDR 1.1 is available now and addresses the -3902 issues with vcenter Server disconnects/reconnects

 

 

http://downloads.vmware.com/d/details/datarecovery11/ZHcqYmQlcHBiZGUlcA==

 

 

 

 

 

More information on in the forums about what else is in the release.

 

 

AlbertWT Master 1,103 posts since
Apr 7, 2009
Currently Being Moderated
14. Nov 19, 2009 10:01 PM in response to: azmir
Re: Failed to create snapshot for XXXX, error -3902 ( file access error)

 

Great, downloading VDR v1.1 and trialling it now.

 

 

Cheers.

 

 

Kind Regards,

AWT

 

 

Kind Regards, AWT

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