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VMware Fusion frozen. unrecoverable. error (vmx) posted: Jul 3, 2009 7:29 AM

Click to view chadtrady's profile Novice 10 posts since
Jun 23, 2009

I received this message:

Unexpected signal: 10.
A log file is available in "/Users/FSV/Documents/Virtual Machines.localized/Windows XP Home Edition.vmwarevm/vmware.log". Please request support and include the contents of the log file.
To collect data to submit to VMware support, choose "Collect Support Information" from the Help menu.
You can also run "/Library/Application Support/VMware Fusion/vm-support.tool" directly.
We will respond on the basis of your support entitlement.

I have a macair with leopard and windows xp. My fusion was in suspend and i ran superduper to back up my computer. After backup, I attempted to open fusion and got the above message.

Attachments:
Click to view StephenGardner's profile Enthusiast 126 posts since
Jun 23, 2009
Thanks for the logs; I'm going through those to see what I can find, but here are two questions and some links for you in the meantime.

  • What version of VMware Fusion are you running?
  • Have you tried restarting your MacBook Air since the backup and the error resuming the Virtual Machine? If not, please restart your computer and then try running the VM.


I took a quick look in the Knowledge Base (http://kb.vmware.com) for anything to do with the error you saw, "Unexpected signal: 10". I found a few documents that might prove helpful:

  • If you're running Fusion 1.1.1 or earlier, your VM might be looking for a missing external SuperDrive, as detailed here.
To expand on those suggestions, you might want to make sure all external devices (keyboard and mouse, printers, USB devices, etc.) are disconnected from the VM (i.e., none of the lights n the status bar are on) and then try booting it, too.

  • You can follow the instructions here to make sure that none of your VM files are corrupt.
  • Finally, you can go through the steps here to make sure that your environment is still good. (I'd try first restarting your Mac, though, and following the instructions in the link above before moving on to this one.

Good luck, and let us know how it goes.

Stephen Gardner
VMware Destop Technical Support Specialist

Click to view etung's profile Guru 11,094 posts since
Oct 15, 2006
2.0.1 is a bit out of date, if you don't mind, can you try with 2.0.5 and see if you still get this problem? Not having to go back to old code, refresh our memories on how it worked, only to find that it's since been fixed makes things a lot easier for us.
Click to view StephenGardner's profile Enthusiast 126 posts since
Jun 23, 2009

Good to know that restarting didn't work. Please try the update that etung suggested; you can get it here: http://www.vmware.com/download/fusion/

To apply the update, you can see a full document with pictures here (ignore the version numbers; the gude is old, but the instructions are still good), or follow these steps:

  1. In Finder, double click the Fusion installer .dmg file you just downloaded.
  2. In the folder that appears, double click the “Uninstall VMware Fusion” icon.
  3. In the dialog box that appears, click "Uninstall". Enter your password when prompted, and click "OK" when the uninstallation finishes.
  4. Now, double click the “Install VMware Fusion” icon.
  5. Continue with the installer, entering your password and agreeing to the prompts as necessary.

When the installation finishes, try to launch your Windows virtual machine once more.

If the update doesn't work, I'll be more explicit with the instructions from those documents.

Click to view StephenGardner's profile Enthusiast 126 posts since
Jun 23, 2009
Thanks very much for upgrading; I'm sorry it didn't help. I've been discussing this with etung, and we'd like to see your most recent logs, now that you've upgraded -- would you please go to Help > Collect Support Information one more time and send us the resulting file?

I'll take your logs from the newest version, and our engineers will have a look at everything.


Thanks,
Stephen Gardner
VMware Desktop Technical Support Specialist

Click to view StephenGardner's profile Enthusiast 126 posts since
Jun 23, 2009

Thanks; I've analyzed those and sent them up for the engineers to take a look at. It seems likely that Fusion didn't like having the backup run while a virtual machine was suspended; in the future, it will be safer to turn off the virtual machine
Click to view StephenGardner's profile Enthusiast 126 posts since
Jun 23, 2009
chadtrady wrote:
What would I do to quit? close quicken then quit vmware from VMware Fusion pull down?
It depends on how your Fusion preferences are set up -- quitting VMware Fusion might just suspend the virtual machine. Your safest way is to treat the virtual machine exactly like a real machine; close Quicken,and then choose "Shutdown..." from the Start menu. (You can also choose "Power Off" from the Fusion menu bar (under the Virtual Machine menu).

To unfreeze, should I remove fusion from the desktop? What is the best method for doing this? Then reload xp, reload quicken?
You won't need to remove Fusion, but you might need to create a new virtual machine, and then reload XP and reload Quicken. Depending how you had your Shared Folders set up, and where you were storing your Quicken documents, you might be able to rescue your Quicken files before doing this.
Click to view StephenGardner's profile Enthusiast 126 posts since
Jun 23, 2009

One of our engineers suggested that your .vmem file may have become corrupt. To fix this, go to your virtual machine file, ctrl+click/ right click it and select "Show Package Contents". Make a copy of "Windows XP Home Edition.vmem, and put it in that same directory, with a new name (e.g., "test.vmem"). Delete your original "Windows XP Home Edition.vmem, and then rename your new, differently-named .vmem file to "Windows XP Home Edition.vmem".


Try that, and let me know how it goes.

Click to view StephenGardner's profile Enthusiast 126 posts since
Jun 23, 2009
Well, that explans why you can't install McAfee then.

Reinstalling Fusion wuld probably fix this, and get you the .iso file back, but I can just give it to you, too. The file is too big to attach here; you have my email, so would you mind dropping me a line?.

After you have the file,
1. Download the attached file, and double-click it to get "antivirus.iso".

2. Move "antivirus.iso" to the isoimages folder you were in before.

3. Turn off your Windows virtual machine, and exit Fusion.

4. Open Fusion and turn on your virtual machine. Once you've logged into Windows, you should be able to install McAfee.

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