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7 Replies Last post: Jul 15, 2009 11:45 PM by paradox

SRM service does not start automatically posted: May 28, 2009 7:52 PM

airswimmmer

29 posts since
Apr 5, 2008

Hi all,

my srm service doesn't start automatically on server reboots, but I have no problem starting the service manually.

SRM is using the local SQL DB, I though it's might be because SRM tried to start before the SQL service starts, so I put in the SQL service as the dependency of the SRM service. it didn't fix it.

from the SRM logs, I found these:

Log for VMware Site Recovery Manager, pid=2216, version=1.0.1, build=build-128004, option=Release, section=2
~~2009-05-29 10:33:06.562 'App' 2220 warning~~ Failed to create console writer
~~2009-05-29 10:33:06.562 'App' 2252 info~~ Set dump dir to 'C:\Documents and Settings\All Users\Application Data\VMware\VMware Site Recovery Manager\DumpFiles'
~~2009-05-29 10:33:06.562 'App' 2252 info~~ Intializing the DBManager
~~2009-05-29 10:33:06.828 'Vdb' 2252 error~~ Connection: Could not connect to database: -1
~~2009-05-29 10:33:06.828 'App' 2252 warning~~ DBManager error: Could not initialize Vdb connection: ODBC error: (28000) - Microsoft SQL Native Client SQL ServerLogin failed for user 'SRMLogin '.
~~2009-05-29 10:33:06.828 'App' 2252 error~~ Application initialization error: Could not initialize Vdb connection: ODBC error: (28000) - Microsoft SQL Native Client SQL ServerLogin failed for user 'SRMLogin '.
~~2009-05-29 10:33:06.828 'App' 2248 info~~ serviceWin32,414 vmware-dr service stopped

anyone got similar problem? any ideas?

thanks

Re: SRM service does not start automatically

1. May 29, 2009 1:46 AM

in response to: airswimmmer

yvan.seeholtz…

7 posts since
Feb 27, 2008

Hi

you must have a SRM user (which was set during installation). it can be an AD account or local account

this user needs to have rights on the vCenter Server (eg local administrator,...)

if the SRM service doesn't start, it seems to be because the password has been changed

I you don't remenber it, the user login/pwd can be changed at any tim

Below are the steps to change the SRM user id:

1. Log in to the SRM server host and start a Windows command shell.
2. Change directory to %ProgramFiles%\VMware\VMware Site Recovery Manager\bin
3. Run the following command to update the user ID and password, supplying the new <userID> on the command line and the password when prompted:

%ProgramFiles%\VMware\VMware Site Recovery Manager\bin>srm-config.exe -cmd updateuser -cfg ..\config\vmware-dr.xml -u <userID>

Yvan

Re: SRM service does not start automatically

2. May 29, 2009 1:52 AM

in response to: yvan.seeholtz…

depping

2,997 posts since
Jan 17, 2005

It seems indeed like the password changed....

Duncan
VMware Communities User Moderator | VCP | VCDX

Blogging: http://www.yellow-bricks.com
Twitter: http://www.twitter.com/depping

If you find this information useful, please award points for "correct" or "helpful".

Re: SRM service does not start automatically

3. May 31, 2009 4:31 AM

in response to: yvan.seeholtz…

airswimmmer

29 posts since
Apr 5, 2008

the SRM user and password hasn't change as far as I know, but what you said makes sense, I will try it. Thanks for your help

Re: SRM service does not start automatically

4. Jun 28, 2009 7:18 PM

in response to: airswimmmer

paradox

14 posts since
May 30, 2007

Some additional information for this post (I am now working on this issue).
The password has been reset. The same SQL errors are shown in the log.
As mentioned before, the service starts fine manually, just not on boot (intermittent)
VMware tools has been updated.

Any thoughts?

Re: SRM service does not start automatically

5. Jun 29, 2009 12:03 AM

in response to: paradox

depping

2,997 posts since
Jan 17, 2005

Dependencies setup correctly?

Duncan
VMware Communities User Moderator | VCP | VCDX

Blogging: http://www.yellow-bricks.com
Twitter: http://www.twitter.com/depping

If you find this information useful, please award points for "correct" or "helpful".

Re: SRM service does not start automatically

6. Jun 29, 2009 12:44 AM

in response to: depping

paradox

14 posts since
May 30, 2007

Should be. I have reset using "sc config vmware-dr Depend= MSSQL$SRM" rebooted and the SRM Service had not started.
Out of interest, now vmware-dr will kick MSSQL$SRM into service but reports a start/stop condition on vmware-dr (while testing manually)
A second start on vmware-dr brings it to life

Log for VMware Site Recovery Manager, pid=2176, version=1.0.1, build=build-128004, option=Release, section=2
~~2009-06-29 15:31:49.429 'App' 2180 warning~~ Failed to create console writer
~~2009-06-29 15:31:49.429 'App' 2192 info~~ Set dump dir to 'C:\Documents and Settings\All Users\Application Data\VMware\VMware Site Recovery Manager\DumpFiles'
~~2009-06-29 15:31:49.429 'App' 2192 info~~ Intializing the DBManager
~~2009-06-29 15:31:49.679 'Vdb' 2192 error~~ Connection: Could not connect to database: -1
~~2009-06-29 15:31:49.679 'App' 2192 warning~~ DBManager error: Could not initialize Vdb connection: ODBC error: (28000) - Microsoft SQL Native Client SQL ServerLogin failed for user 'SRMLogin '.
~~2009-06-29 15:31:49.679 'App' 2192 error~~ Application initialization error: Could not initialize Vdb connection: ODBC error: (28000) - Microsoft SQL Native Client SQL ServerLogin failed for user 'SRMLogin '.
~~2009-06-29 15:31:49.679 'App' 2188 info~~ serviceWin32,414 vmware-dr service stopped

Re: SRM service does not start automatically

7. Jul 15, 2009 11:45 PM

in response to: paradox

paradox

14 posts since
May 30, 2007

This has been resolved ( in a fashion ). Logged SR with VMWare, after setting dependencies and resetting user account again they determined the database is not mounting fast enough. The fix is to
1) Optimize the DB or
2) script a delayed start. I was pointed unofficially to this http://qvlweb.blogspot.com/2008/08/delaying-service-startup.html

Its working on boot now...

Dan

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