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12,285 Views 41 Replies Last post: Mar 27, 2012 7:43 AM by szymonunion RSS
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arindamiitk Novice
arindamiitk
22 posts since
Apr 15, 2005
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15. Jun 12, 2009 11:56 AM in response to: kenner
Re: vCenter Service Status error

Can you try using the data.zip uploaded with this message? The problem with the previous data.zip was that the files in it were set to "read-only". As a result tomcat could not load them. Can you try with the new zip? Alternately just go to the data folder and remove "read-only" from all files in it.

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kenner Enthusiast
kenner
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Sep 29, 2007
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16. Jun 12, 2009 12:39 PM in response to: arindamiitk
Re: vCenter Service Status error

Can you try using the data.zip uploaded with this message? The

problem with the previous data.zip was that the files in it were set

to "read-only". As a result tomcat could not load them. Can you try

with the new zip? Alternately just go to the data folder and remove

"read-only" from all files in it.

 

I noticed that one was readonly, but not that all were.  OK, I tried both

removing "read-only" and unzipping the new set and did restarts around

everything.  Now I DO see files in that directory change.  And the

symptom changed as well: now it says "An error occurred, please try again

in another vSphere session.".  But it either says this or the original

error from anywhere.

arindamiitk Novice
arindamiitk
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17. Jun 12, 2009 3:18 PM in response to: kenner
Re: vCenter Service Status error

To confirm: You are seeing this new error message even if you open another UI client? Can you upload a fresh set of VC diagnostic bundle logs to the SR?

kenner Enthusiast
kenner
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18. Jun 12, 2009 3:29 PM in response to: arindamiitk
Re: vCenter Service Status error

To confirm: You are seeing this new error message even if you open

another UI client?

 

It's intermittent.  Either from a UI client or the direct reference to

the URL from a browser, I either get that new error message or the old

one: I don't see a pattern to which I get.

 

Can you upload a fresh set of VC diagnostic bundle logs to the SR?

 

I'm making one, but the support site seems down.

arindamiitk Novice
arindamiitk
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19. Jun 12, 2009 5:17 PM in response to: kenner
Re: vCenter Service Status error

Using the URL directly in the browser is actually not meant to work. This is because clients need to authenticate before accessing the data. So simply using the browser will not work. The VI Client does this authentication.

kenner Enthusiast
kenner
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20. Jun 12, 2009 6:53 PM in response to: arindamiitk
Re: vCenter Service Status error

Using the URL directly in the browser is actually not meant to

work. This is because clients need to authenticate before accessing

the data. So simply using the browser will not work. The VI Client

does this authentication.

 

I didn't realize that because I was getting the same result in both.

So I guess I should get very methodical.  Here's what I did:

 

(1) Stopped vCenter and Tomcat.

(2) Replaced the data directory with the one here.

(3) Started vCenter and Tomcat.

(4) Started the UI and selected status.

 

I got "An error occurred, please try again in another vSphere session."

 

I zipped up the data directory and will add that and the logs into

the SR once the support portal is back up.

kenner Enthusiast
kenner
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Sep 29, 2007
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21. Jun 14, 2009 8:33 AM in response to: arindamiitk
Re: vCenter Service Status error

The portal came back up, so I uploaded both files to the SR.

arindamiitk Novice
arindamiitk
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22. Jun 15, 2009 3:52 PM in response to: kenner
Re: vCenter Service Status error

What happens if after Step 4 above, you start a new UI client and select the VC service status? Does it still show the same error?

kenner Enthusiast
kenner
89 posts since
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23. Jun 15, 2009 4:03 PM in response to: arindamiitk
Re: vCenter Service Status error

What happens if after Step 4 above, you start a new UI client and

select the VC service status? Does it still show the same error?

 

It DID.  I started a few clients.  But I just did it from a client I started

a couple of hours ago and now it works!  And the "Hardware Status" for

hosts work too, confirming they were the same problem.

 

Maybe I just needed to wait some number of hours after doing that.

 

So it seems that this workaround does work.  I hope you can find what went

wrong from the logs and zip files I sent.

arindamiitk Novice
arindamiitk
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24. Jun 15, 2009 4:35 PM in response to: kenner
Re: vCenter Service Status error

Cool. Yes, the later problem that you encountered ("An error occurred, please try again in another vSphere session", not the earlier unable to login/Xhive problem) is a known issue which we will fix in an update. The workaround for now is to simply start a new UI client.

 

We are looking at the original problem you had due to Xhive not loading up and this may be due to a bug in the Xhive version that we shipped with. We are still working on that.

 

 

 

cheers, Arindam

kenner Enthusiast
kenner
89 posts since
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25. Jun 15, 2009 10:13 PM in response to: arindamiitk
Re: vCenter Service Status error

Yes, the later problem that you encountered: "An error occurred,

please try again in another vSphere session", not the earlier unable

to login/Xhive problem) is a known issue which we will fix in an

update. The workaround for now is to simply start a new UI client.

 

I could have sworn I did, a few times, but I guess not.  Thanks very

much for your help here.  I think the two SRs should be closed to

avoid having the support organization waste more time on this.

Atmos4 Enthusiast
Atmos4
60 posts since
Dec 19, 2008
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26. Jul 1, 2009 5:14 AM in response to: kenner
Re: vCenter Service Status error

I have the same problem, with both vCenter Service Status and vCenter Hardware Status plugins not working. vCenter Service Status also displays "Cannot access the health service!", Hardware Status displays: "Error occured while trying to update the host data".

 

I tried exchanging the data directory and restarting vCenter + Tomcat, but that didn't help. FIles in the data directory do not get updated.

 

I noticed the following error in catalina.log every time I try to show one of the plugins:

Jul 1, 2009 1:37:42 PM org.apache.tomcat.util.http.Parameters processParameters

WARNING: Parameters: Invalid chunk ignored.

 

Though some googling shows, that this warning is probably harmless.

kenner Enthusiast
kenner
89 posts since
Sep 29, 2007
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27. Jul 1, 2009 5:18 AM in response to: Atmos4
Re: vCenter Service Status error

I have the same problem, with both vCenter Service Status and vCenter

Hardware Status plugins not working. vCenter Service Status also displays

"Cannot access the health service!", Hardware Status displays: "Error

occured while trying to update the host data".  I tried exchanging the

data directory and restarting vCenter + TOmcat, but that didn't

help. FIles in the data directory do not get updated.

 

If you read the thread carefully, you'll see that one of the versions

of those file was incorrectly set readonly.  So either change to read/write

or use the correct version of those files.

Atmos4 Enthusiast
Atmos4
60 posts since
Dec 19, 2008
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28. Jul 1, 2009 5:39 AM in response to: Atmos4
Re: vCenter Service Status error

I found this additional error in Windows Application log:

 

Re: vCenter Service Status error Initialization error. Could not initialize certficate I/O error: failed to decrypt safe contents entry: javax.crypto.BadPaddingException: Given final block not properly padded

 

I am using a a PKCS12 certificate created by Windows Certificate Signing Authority. I did specify keystorePass in server.xml of Tomcat to the correct password for the rui.pfx, which was required for VMware Management Server (Tomcat) to work. But it seems some other parrt of Tomcat still doesn't like the cert.

 

The keystorePass password specified in server.xml is correct, I could import the rui.pfx into windows keystore by using that password.

Atmos4 Enthusiast
Atmos4
60 posts since
Dec 19, 2008
Currently Being Moderated
29. Jul 1, 2009 6:28 AM in response to: Atmos4
Re: vCenter Service Status error

I tried switching the paths in server.xml, web.xml and config.xml to a backup of the certs that came with vCenter, but this didn't fix the error. I also reset the keystorePass to testpassword, from the key required for my custom cert.

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