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6 Replies Last post: Feb 26, 2009 1:12 PM by vmweathers  

Can't connect to converter helper VM posted: Feb 25, 2009 6:12 AM

Click to view vmaddict's profile Novice
vmaddict
18 posts since
Jun 6, 2006

Hi,

I'm trying to converte (with converter 4) a powered on linux machine to a VM on an ESX 3.5 server.
Converter server create the necessary VM, next boot correctly on converter helper iso, configure the network then try to connect this newly created VM .. but fail.

After some investigation I saw that the network interface is correctly configured (I tested both static and DHCP address) but I can't ping his IP address from everywhere except the ESX that support the VM.

This esx run several other VM correctly that can be reached from everywhere.

Thanks for your help.

Regards.

Re: Can't connect to converter helper VM

1. Feb 25, 2009 6:46 AM in response to: vmaddict
Click to view IamTHEvilONE's profile Virtuoso
IamTHEvilONE
1,402 posts since
Apr 1, 2008
Please note that the Helper VM will be on the vm port group that is selected in the wizard. This network needs to be accessible from where you are running converter and the source physical machine.

You can double check the settings in the first attachment on this post, and the second attachment is a port map for what is required.

Regards,

EvilOne

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Attachments:

Re: Can't connect to converter helper VM

2. Feb 25, 2009 6:59 AM in response to: IamTHEvilONE
Click to view vmaddict's profile Novice
vmaddict
18 posts since
Jun 6, 2006

Thank's for those precious information.

But i'm surprised because my "Helper VM" seem created by Converter server on my esx host.

Anyway here's more informations :

The physical linux i'm trying to convert use 10.206.11.50
My Converter server is 10.206.36.161
My ESX host is 10.220.11.200

All of these machine can ping each other

The VM created for my convertion use 10.220.11.222 this adress is reachable from my esx host after the vm boot on his converter helper iso.

Attached to this post 2 hardcopy, converter client and our VC showing the created VM

Hope this will help.


Attachments:

Re: Can't connect to converter helper VM

3. Feb 25, 2009 11:26 AM in response to: vmaddict
Click to view IamTHEvilONE's profile Virtuoso
IamTHEvilONE
1,402 posts since
Apr 1, 2008
So it looks like you have the "Helper VM" on 10.220.11.222 and is on the "Virtual Machine Network". Is this (vm@10.220.11.222) reachable from 10.206.36.161 over 443? I would assume so since the ESX host is on the same Subnet, but that's no guarantee.

Can you screen shot where this port group is on the ALTVM1 Host? (Configuration - Networking)

Lastly, once the conversion has errored out, right click the task and export the logs. that will give you a zip file to attach to this post as well.

Regards,

EvilOne

NOTE: If your problem or questions has been resolved, please mark this thread as answered and award points accordingly.

Message was edited by: IamTHEvilONE - clarity

Re: Can't connect to converter helper VM

4. Feb 25, 2009 10:45 AM in response to: vmaddict
Click to view vmweathers's profile Expert
vmweathers
470 posts since
Oct 14, 2008
Are you certain there are no firewalls between the server and the targetVM? The fact that the server (10.206.36.161) can communicate with the ESX's management IP (10.220.11.200) does not prove that it should be able to communicate with the helperVM's IP (10.220.11.222) Please try to determine where in your network the packets are being dropped. Maybe traceroute will help with that.

(If your question has been resolved please mark the answers as "Helpful" or "Correct".)

Re: Can't connect to converter helper VM

5. Feb 25, 2009 11:56 PM in response to: IamTHEvilONE
Click to view vmaddict's profile Novice
vmaddict
18 posts since
Jun 6, 2006

Hi,

Here's a screenshot of our esx network config.

But, I think you asked the right question "Is this (vm@10.220.11.222) reachable from 10.206.36.161 over 443?" .. does it mean that we need to open port 443 on our ESX Firewall ?

Is this helper VM only reachable thru this port ? This can explain why we can't ping this vm ?

For information our ESX now run several other VM on network 10.220.0.0 that can be ping(ed ?)

Regards,

Attachments:

Re: Can't connect to converter helper VM

6. Feb 26, 2009 1:16 PM in response to: vmaddict
Click to view vmweathers's profile Expert
vmweathers
470 posts since
Oct 14, 2008
But, I think you asked the right question "Is this (vm@10.220.11.222) reachable from 10.206.36.161 over 443?" .. does it mean that we need to open port 443 on our ESX Firewall ?
Not sure what "our ESX firewall" means here, but you need to determine if there is a firewall on these network paths and open these ports if so:
10.206.36.161 --> 10.220.11.222:443
10.220.11.222 --> 10.206.11.50:22

Is this helper VM only reachable thru this port? This can explain why we can't ping this vm ?The HelperVM will respond to ICMP echo requests (pings) and also to requests on port 443, so it should be pingable if there is not a firewall denying ICMP echo requests, and if your routing and switching are all setup correctly per the connections I mentioned above.

Maybe you missed my earlier response: "Please try to determine where in your network the packets are being dropped. Maybe traceroute will help with that."

This problem is really outside of our control, if you are the network administrator then you should be able to do what I just requested. If you are not then you should forward this request to your network administrator and work with them to debug this.

UPDATE: finally, you really should post your logs so we can be sure about what you are experiencing (or send them via email to us -- private mail me on the forums and I'll send you an email address).

(If your question has been resolved please mark the answers as "Helpful" or "Correct".)

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