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1 2 Previous Next 15 Replies Last post: Jun 9, 2009 9:42 AM by jlevi  

Fusion 2.0.2; Connect USB Devices: Blackberry Storm Mobile Phone (Only) No Longer Connects To VM Fusion via USB posted: Feb 18, 2009 9:24 AM

Click to view REShaman's profile Novice 14 posts since
Sep 25, 2008
Suddenly, my Blackberry Storm when attached via USB to Blackberry's Desktop Manager program in WinXP Pro SP3 via VM Fusion 2.0.2 through Mac Pro (OSX 10.5.6) no longer is recognized because, I believe, the Mac Pro or VM Fusion doesn't allow my Blackberry to connect. On my Mac Pro, connecting Blackberry Storm shows up on desktop and in Finder via USB connection. It also appears in the Settings/ USB connected devices but without a checkmark next to the device. There are a total of 7 devices within settings for USB (including the Blackberry) and all have checkmarks next to each device but the Blackberry. Attempts to check mark it fail. Also icons in lower right corner (the other way to connect devices) are connected; and when I click on the icon for USB for Connect to RIM Blackberry, that fails too. This has never been a problem to get VM Fusion to recognize the Blackberry via USB connection. Can't find the cause. This problem started two days ago. Reinstalled Desktop Manager, reinstalled 2.0.1. same problem. Then reinstalled 2.0.2 and same problem persisted. Connected Blackberry to a Dell Laptop which recognized the device immediately. Installed Blackberry's Desktop Manager on the laptop Win XP SP3 (also) and the Desktop Manager recognized the Storm by showing the pin # and allowing the utility to function. The problem does not seem to be with the Blackberry Storm or with the Mac Pro operating system. Only within VM Fusion after Windows XP boots up. Anyone else experiencing an inability to a specific device via to USB within Fusion?
Best,
REShaman
Click to view etung's profile Guru 11,099 posts since
Oct 15, 2006
Can you get a USB log as described in Information Gathering for VMware Fusion?
Click to view kbq's profile Hot Shot 134 posts since
Feb 7, 2006

A couple of questions, and a request...

First: have you tried using the Storm with fewer USB devices attached? Are the devices all 2.0, or a mix of 1 and 2?

Next, please check Information Gathering for VMware Fusion, particularly the section "Enable USB debugging". The log files that result from that will provide us with much more USB log info.

Thanks!

Kevin

Click to view kbq's profile Hot Shot 134 posts since
Feb 7, 2006

Thanks, Richard - I hadn't checked that the USB logging info was turned on. I'm sending the info off to our engineers; they may ask me to contact you for more info, or may do so directly themselves.

Kevin

Click to view crznwy1's profile Lurker 1 posts since
Mar 26, 2008
I had problems connecting my Blackberry Bold after upgrading to
version 2.0.2. I downgraded to 2.0.1 and everything worked again.

Mike
Click to view kbq's profile Hot Shot 134 posts since
Feb 7, 2006

Richard - (and everyone else) - thanks for all the input. I opened a bug on this earlier today. It's gonna be looked at; it's too early to say much else.

Kevin

Click to view mweitzel's profile Lurker 2 posts since
Jan 19, 2005
Kevin, do you have an update on this thread? - Mike.
Click to view dbwilldo's profile Lurker 1 posts since
Mar 19, 2009
I had this problem as well. If you are running Missing Sync, it might be hijacking your USB connection, even if it's not running. Open up Activity Monitor and kill any Missing Sync processes that might be running. I had 2, stopped them both and I was again able to connect my Storm to VM.

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