Hello everyone,

I purchased a retail copy from amazon and upon installation it prompts me to enter a serial number and I enter the one supplied to me from the back of the CD sleeve that came in the retail box. However, when I click continue after I enter the serial number is just sits there, no errors or anything. I try the "go back" button and also just sits there with no errors. When I "x" out of the window and installer I get a message saying fusion did not install correctly. At this point there is an option to view error on a small pop down window. But when I click on it again nothing happens and no other error messages pop up. I have tried rebooting several times and installing it and the same thing listed above happens every time.

This is a clean install, I have never had any previous versions or trial versions. I contacted the online support and they mentioned that online chat was just for licensing support. They still managed to spit out a KB article that didn't seem relevant at all. The KB article was for "about to" or "expired" serial number messages. The article suggested I uninstall fusion, delete some specific folders and install again. However, my fusion doesn't install in the first place because it never gets past the entering serial number screen. Needless to say I don't have those specifics folders to delete in the first place.

Any help or insight would be greatly appreciated as I am much anxious to get this installed and try it out.

Thank you.