You talk about improving Q.A., but when I go here:

http://www.vmware.com/landing_pages/esxexpresspatches.html

and click on the links to the KB articles (which point to kb.vmware.com), I get redirected here:

http://kb2.vmware.com/kb/1006716.html

and get "Server not found."

If I change "kb2" to "kb" in the URL above, I get to the proper URL. Seems like this is another Q.A. problem...

This is a minor irritation, but folks under stress may not think to edit the URL, and it certainly doesn't make a positive impression. Suggest you fix this, ASAP.

Regards,

Thomas Leavitt

In addition to the express patch and the re-issued ESX/ESXi 3.5 Update 2 release, we now have an alternative installation process for customers who haven't applied either to hosts that were affected by the product expiration issue.

Below are the details we list at http://www.vmware.com/landing_pages/esxexpresspatches.html:

*Known VMware ESX 3.5 Update 2 Express Patch Installation Challenges

The following message is applicable ONLY for customers who had installed the impacted release of ESX 3.5 Update 2 (build number 103908), but not yet applied the express patch.

We are aware that you may encounter the following challenges installing the express patches needed to correct the problem:

• Internal change control procedures
• No available server to VMotion running VM's onto
• Unable to schedule a maintenance window

Thanks,

The VMware ESX Product Team