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1 2 Previous Next 19 Replies Last post: Aug 7, 2008 5:21 PM by yorkie  

VCB failures with EMC Networker posted: Jul 30, 2008 3:37 PM

Click to view tomaddox's profile Enthusiast 94 posts since
Sep 7, 2007
I was able to get VCB working at one point with VC 2.0 and EMC Notworker 7.3.x, but with VC 2.5 and Notworker 7.4.2, I cannot. I consistently receive the following errors:

The virtual machine identified by <vm name> is unknown.
Exit Code: 16

So far, EMC support has been less than helpful, suggesting that I need to call VMWare. Has anyone else seen this problem?

Re: VCB failures with EMC Networker

1. Jul 31, 2008 4:57 AM in response to: tomaddox
Click to view dconvery's profile Virtuoso 1,886 posts since
May 10, 2006

Try a query with the vcbVmName utility to make sure the name didn't actually change. Also, you can set LOGFILE=6 in config.js to get a verbose log. I would also upgrade to VCB 1.5 which was just released last Friday.

Dave

Re: VCB failures with EMC Networker

3. Jul 31, 2008 9:53 AM in response to: tomaddox
Click to view dconvery's profile Virtuoso 1,886 posts since
May 10, 2006

They will be located in %TEMP% and are named vmware-vmount*.log and vmware-vlun*.log. %TEMP% is usually C:\WINDOWS\TEMP unless you changed it.

Dave

Re: VCB failures with EMC Networker

4. Jul 31, 2008 11:04 AM in response to: tomaddox
Click to view contra422's profile Enthusiast 46 posts since
Feb 3, 2007
I'm feeling the same pain bud,

Like you I used the VCB command to get the names to be accurate about the name (case and spelling etc) but it didn't help. The other method I try was using the IP address of the VM instead of the name for the client which I would have thought worked but it didn't.

The verbose logging for me was displayed only in the command prompt from where I executed the VCB mount command, that revealed that VCB didn't have a problem but Legato always returned 'what vm' and I can't think what else to try. So it must be something with Legato Networker, I was going to try and log a call with them instead.

Re: VCB failures with EMC Networker

5. Jul 31, 2008 12:16 PM in response to: contra422
Click to view dconvery's profile Virtuoso 1,886 posts since
May 10, 2006

You can try running the vcbMounter command directly to rule out VCB.

Dave

Re: VCB failures with EMC Networker

7. Jul 31, 2008 1:30 PM in response to: tomaddox
Click to view dconvery's profile Virtuoso 1,886 posts since
May 10, 2006
OK, now you're getting somewhere. Yes, everything is case sensitive with VCB. You should be able to use hard IP addresses or FQDNs to perform your backups. You may be able to set your config.js with VM_LOOKUP_METHOD="ipaddr";
I've never used Networker with VCB, but the underlying scripts are the same for all.
Dave

Re: VCB failures with EMC Networker

9. Jul 31, 2008 3:13 PM in response to: tomaddox
Click to view dconvery's profile Virtuoso 1,886 posts since
May 10, 2006
Maybe there is a glue.js that calls the VM name instead of the ipaddr??

Re: VCB failures with EMC Networker

11. Aug 1, 2008 3:46 PM in response to: tomaddox
Click to view dconvery's profile Virtuoso 1,886 posts since
May 10, 2006
One other thing...you mentioned that you upgraded. In config.js, change the port to 443. 902 does not work now.

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