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1 2 Previous Next 27 Replies Last post: Aug 20, 2009 7:13 AM by gagough  

How do I log into tech support mode? posted: Jul 29, 2008 4:55 PM

Click to view ouch's profile Enthusiast 51 posts since
Jan 31, 2006
I have just downloaded ESXi and tried to install it on a cheap Lenovo workstation. It has an ICH8 controller with SATA HD and ESXi can't see it (in both modes that the BIOS let's you choose).

So I tried ALT-F1 to get into tech support mode, but it asks for a login name and password. I don't know what these are.

Re: How do I log into tech support mode?

1. Jul 29, 2008 4:59 PM in response to: ouch
Click to view Dave.Mishchenko's profile Guru 8,976 posts since
Nov 15, 2005
If you're in install mode, then you can use root as the login and a blank passowrd. You'll be able to run lspci in this mode (as well as other ESX commands) so you'll be able to figure out which PCI IDs that ESX is seeing.

Re: How do I log into tech support mode?

3. Jul 29, 2008 5:18 PM in response to: ouch
Click to view mcowger's profile Virtuoso 2,078 posts since
Aug 22, 2007
IDE is not supported for installation.

--Matt

Re: How do I log into tech support mode?

5. Jul 29, 2008 5:50 PM in response to: mcowger
Click to view Dave.Mishchenko's profile Guru 8,976 posts since
Nov 15, 2005
I haven't tried it with ESXi, but with ESX you can install to IDE drives (just no VMFS on them).

Re: How do I log into tech support mode?

6. Jul 29, 2008 5:54 PM in response to: ouch
Click to view Dave.Mishchenko's profile Guru 8,976 posts since
Nov 15, 2005
Those aren't in the PCI database so you'll have to consider another controller. Here's a list of whiteboxes that have worked with ESX / ESXi - it'll give you an idea of what'll work - http://www.vm-help.com/esx/esx3.5/Whiteboxes_SATA_Controllers_for_ESX_3.5_3i.htm. There are some add-on SATA controllers at the bottom of the list.

8086 27c6 0000 0000 storage ahci
8086 27df 0000 0000 storage ide
8086 2828 0000 0000 storage ata_piix
8086 2920 0000 0000 storage ata_piix

Re: How do I log into tech support mode?

7. Jul 29, 2008 6:00 PM in response to: ouch
Click to view Dave.Mishchenko's profile Guru 8,976 posts since
Nov 15, 2005
You could as an option put ESXi onto a USB drive, boot with that and then modify the oem.tgz file to try to add support for the drives on the ICH8 controller. It's not gauranteed to work, but it may be quicker than finding another system / SATA controller.

Re: How do I log into tech support mode?

9. Jul 29, 2008 6:21 PM in response to: ouch
Click to view Dave.Mishchenko's profile Guru 8,976 posts since
Nov 15, 2005
Sorry - I should have said USB flash drive (not USB drive). You can boot ESXi from a flash drive and then use other storage (NFS / iSCSI) or attempt to modify ESXi to recognize the ICH8 controller. You can't store VMs on the USB flash drive.

Re: How do I log into tech support mode?

11. Jul 29, 2008 8:26 PM in response to: ouch
Click to view Dave.Mishchenko's profile Guru 8,976 posts since
Nov 15, 2005

Re: How do I log into tech support mode?

13. Jul 29, 2008 9:48 PM in response to: ouch
Click to view Dave.Mishchenko's profile Guru 8,976 posts since
Nov 15, 2005
Give this a try

1) cd /tmp/
2) mkdir -p oem/etc/vmware
3) mkdir -p oem/usr/share/hwdata
4) cd oem/etc/vmware
5) cp /etc/vmware/simple.map simple.map
6) vi simple.map
--- add the necessary PCI data for your devices
7) close vi - press ESC and enter :wq
8) cd /tmp/oem/usr/share/hwdata
9) cp /usr/share/hwdata/pci.ids pci.ids
10) vi pci.ids
-- add the necessary description for your devices (this will be displayed in the console and VI Client
11) close vi - press ESC and enter :wq
12) cd /tmp/oem
13) chown -R 201:201 ./etc
14) chown -R 201:201 ./usr
15) chmod -R 755 ./etc
16) chmod -R 755 ./usr
17) chmod 644 ./etc/vmware/simple.map
18) chmod 644 ./usr/share/hwdata/pci.ids
19) tar -cvzf oem.tgz etc usr
20) cp oem.tgz /bootbank/oem.tgz
21) cd /bootbank/
22) cdmod 755 oem.tgz
23) reboot the host

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