As a new or upgrading VMware Fusion 3 customer, your license entitles you to 18 months of complimentary email support after product registration. If you own VMware Fusion 1 or VMware Fusion 2, your license entitles to only 30 days of complimentary email support after product registration. Further details about Complimentary Support can be found here.

To open a technical support request, you need to have first created a profile and registered your product’s license key(s) with VMware. Here is a HOW TO GUIDE to walk you through the steps.

Then you can contact VMware technical support and File a Technical Support Request . Here is a HOW TO GUIDE to walk you through the steps.

If you really want to talk to a Technical Support Engineer and not just dialog via email, you can purchase Telephone Incident Support.

If you have general inquires about your licenses, order, account or product registration assistance, you can File a Customer Service Request. This service does require that you have created a VMware Account as a login is required.