VMware Communities : All Content - Support & Knowledge Base [CLOSED]

Is support service working?

Badsah — Fri, 10 Jul 2009 20:46:28 GMT

Moved it to the correct forum. More importantly, will find out what the turnaround times are nowadays for Support. What level of support do you have, for what product, and how did you contact Support? (Just some basic info to pass along)

---
Badsah Mukherji
VMware Web Communities Team

Error within the Supportsystem?

kla — Tue, 24 Jun 2008 09:45:21 GMT

Hello,

now everytime I try to submit a supportrequest I receive this:

Error code: TQ44
Error date: Tue Jun 24 02:54:01 PDT 2008
Err 4 user: igi.support@gehe.de
Exception: *
Invalid URL invocation*

The Error Code is different every time i try this. But earlier in the morning I was able to submit a request, this needs even several tries and I had some notifications about errors in the Siebel-system, but one time it works.

Is this a common error or is something false with my browswer (Firefox2 / Linux)?

"NAT for ESX Server 2.5 and 3.0 Hosts Is Not Supported"

anthonyvaz — Fri, 20 Jun 2008 19:09:13 GMT

Hi Deepak

I am facing the same issue with the servers having Natted IP I tried all the settings specified in the forums and no luck.

As per vmware support Natting is not supported on ESX 3.0. Any specific settings you suggest for it to work ?

Tony

Looking for comments on Patch Download Tool

sanibel — Wed, 18 Jun 2008 20:23:35 GMT

I consider myself a slightly above average, but eager and involved, computer user. Bill Gates has had me by the throat for so many years, but the end of 2007 I made the move to Mac, imac laptop ipod iphone, a few Windows programs I can not do without like Outlook and Photoshop. I bought and installed your terrific software and it is maybe one of the smoothest running programs on my computer. I must tell you, however, that I regularly receive the notice of the available upgrade and I was finally able to FIND it on your website. However the process is such computeresque gobbledegook(?) I fear to download it if I did understand the various options and patches. I have version 1.1.

Sanibel

VMware Infrastructure 3 Backup Software Compatibility Guide.

phamster — Fri, 13 Jun 2008 22:01:10 GMT

I see it there ... http://www.vmware.com/pdf/vi35_backup_guide.pdf

VMWare and Microsoft SQL, Where's The Support?

gary1012 — Thu, 12 Jun 2008 21:32:20 GMT

Yup, there are many discussion in this community on whether SQL is supported or not. It is, but they also reserve the right for the customer (you/us) to have to reproduce the issue on a non-virtualized platform. They will cut you a break if you're a Premier Support customer and will be more accomodating to you as you're paying them the buck$.

Download links on VAM pages broken in Safari on OS X

emuller — Thu, 12 Jun 2008 21:01:15 GMT

Not here. Tested on a few other machines and the same thing.

I am running Safari 3.1.1 (5525.20). I can't say what the rest were running, but I'm sure it's the same version.

Cannot post my support request

RDPetruska — Mon, 09 Jun 2008 20:27:11 GMT

Were you logged into your VMware Store account before attempting to enter the Support Request?

Tabbed VI client

Perfekt — Wed, 04 Jun 2008 02:48:43 GMT

Does anyone know of a tabbed version of the VI client (or a plugin that allows this)? I've heard in passing this exists.

LANDesk System Management features not working on VM

blund — Fri, 30 May 2008 21:19:30 GMT

The feature which do not seem to work correctly are:

Realtime Monitoring / status from LANDesk Server Manager Web Console
View Remote Event Logs from LANDesk Server Manager Web Console

Evnvironment:

2 LANDesk Core Servers LDMS/ LDSM 8.8 running on Windows 2003 Server hosted on a ESX Host.
The 2 Core server are on different ESX hosts. Each ESX Host has several VMs.
Remote agents /clients are physical systems whic are Windows 2000 Serversand Windows 2003 Servers.
These agents connect to the core server via a frame relay circuit.

The problem has been duplicated on VMWorkstation

Are there any known problems / compatability issues associated with VMwares virtual network technologies and the above features?

Any recomendations on tuning of ESX VM or Virtual Network to resolve these issues would be appreciated.

Looking for ESX 3.5 Virtualized Hardware List?

oreeh — Mon, 26 May 2008 20:20:04 GMT

Here are the ones for ESX 3.01 (I haven't found a doc for ESX 3.5)
Click through them or use the "show navigation" button on the top left.
The virtual HW has changed slightly since ESX 3.01 (for example more memory per VM) - check the above mentioned config max pdf for differences.

Customize screen resolution in Linux guest

Horinius — Fri, 26 Oct 2007 16:02:49 GMT

For those like me who need to customize screen resolution to something like 980x715 in order to use as much space as it's available on the physical screen but don't want to see scrollbars, here's what to do.

Open (as root) X11 config file (which is /etc/X11/xorg.conf in some distributions) and add a ModeLine under Monitor section, VMWare identifier with a line like this:

ModeLine "WxH" 100 W A B C H X Y Z
where
W = desired width
H = desire height
A = (W/100 + 1) x 100
B = (W/100 + 2) x 100
C = (W/100 + 3) x 100
X = (H/100 + 1) x 100
Y = (H/100 + 2) x 100
Z = (H/100 + 3) x 100
where / is integer division. Eg, if W = 1234, W/100 = 12.

Take a concrete example, I need 980x715, so my ModeLine should read:
ModeLine "980x715" 100 980 1000 1100 1200 715 800 900 1000

Save the config file and restart X and now it's possible to choose such resolution inside a session.

Cf: In KB, there's already an article :
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=748
but we also needs to specify color depth.

remotecli documentation

phamster — Wed, 21 May 2008 21:14:14 GMT

I found a section on rcli (p. 205) in the ESX 3i Config Guide: http://www.vmware.com/pdf/vi3_35/esx_3i_e/r35/vi3_35_25_3i_server_config.pdf

can't get support out of VMWare

oreeh — Mon, 19 May 2008 06:38:48 GMT

Since I answered applejack's post and he mentioned Fusion my answer was appropriate (yes, he should have started a new thread).

Lousy support: SR closed before issue resolved.

jarl — Thu, 15 May 2008 08:14:44 GMT

Dear Kevin.

We were promised (by email 10th april 2006) that

The status of your support request will be marked as "Pending/Problem Report"
until the feature request is closed.

Feature request # 100352 was apparently created. However you did not
keep your promise, because on 28th august 2007 (one and a half year
later) we receive an email saying

I am just cleaning the database and found this case being owned by a former
employee.

Would like to apologize for that and answer your question.

I wonder what question (I should answer) and how (the SR was closed)?

You can check the status of your SR's here:
I have also checked the status of your feature request.

It is not yet fixed because this behaviour is cause by the SAMBA project that
is having the same issue.

This obviously shows that the problem I originally filed has been
misunderstood. The problem is related to VMware Shared Folder. My description (which can be found on
http://groups.google.com/group/vmware.for-linux.configuration/browse_frm/thread/42559d7d24d29093/2ba14508b29e5b6c?lnk=st&rnum=1#2ba14508b29e5b6c
refered to samba server because I thought/expected that VMware Shared Folders was basically a samba server, but I have been corrected in the SR communication, that VMware Shared Folders is a hgfs file system.

But there is a fix planned for WS 6.5

Well, I will probably try out the beta.

I am closing this SR as I don't think we need to research anything here
anymore.

Interesting, especially because we didn't have a chance to comment on that; replying to webform@vmware.com told us that the SR was closed, and any other direct communication required a support agreement.

I would love to see the SR reopened again until the feature request is closed, just as you promised 10th april 2006. Further I would like to have access to view the status of the feature request that you created upon this problem, I consider that good customer service.

Jarl

Complaint about partner support - Partner: CESA, Country: Costa Rica

prodman — Tue, 06 May 2008 17:30:14 GMT

Eduardo,

Sorry to hear of the challengesyou have had in getting information about support options for VMware Server.

The support options for VMware Server are described on the product support page:

http://www.vmware.com/support/services/server.html

This includes a number of self help resources and a product forum. If you desire something more direct and personal, you can also elect to purchase Gold or Platinum support for VMware Server through VMware's Online Store. This service should also be available through your reseller, but you might want to try the online store route since your reseller was not aware of the program.

See here for details on purchasing Platinum or Gold support for Server through VMware's online store:

http://www.vmware.com/vmwarestore/newstore/vmserver_sns.jsp

Thanks,

Robert Pearson--VMware Global Support Services

ESX Server with AutoPatch Modula Series

jaybird060907 — Mon, 05 May 2008 13:35:23 GMT

I wanted to know if anyone had any info on using VM's with an AutoPatch set-up. For those not familiar with AutoPatch, it is a matrix switch with 32 inputs and 32 outputs. If I am runningseveral VM's, how would I view them over AutoPatch...or is it possible at all? Example: 3 Plasmas, and 2 projectors= 5 VM's 32x32 Autopatch Modula

How to report a monitor panic as requested by the software

phamster — Mon, 28 Apr 2008 21:40:19 GMT

http://www.vmware.com/support/policies/defect.html

VMware Player - Free use in a Company?

phamster — Mon, 28 Apr 2008 21:36:22 GMT

According to the EULA:

"VMWare Player is intended for your own personal non-commercial use only. Player is only distributable with written agreement from VMWare. If you are interested in ditributing the software for internal or external use, promotion, review, or as part of a solution - please apply now."

Version 1.1.1 of Fusion returns "Failed to connect to peer process" on application launch

Raydata — Sat, 26 Apr 2008 06:35:54 GMT

Version 1.1.1 of Fusion returns "Failed to connect to peer process" on application launch. How do I get past this. I'm running OS X.5.3, build 9D23.
Nevermind. I think I know why. I'm running in SAFE MODE!. Oops!

How to turn on sound in Windows Vista with WYSE machine?

RDPetruska — Thu, 24 Apr 2008 14:27:21 GMT

sartoric wrote:

Oh, and I have a WYSE thin client V10L - running with Windows Vista - hope that helps redirect....

Well, I was asking what VMware product you are using, since you've posted this question in a VMware forum. And I don't see anything in your question/posts which indicate anything to do with virtualization/VMware yet.

Is VMWare free or not?

etung — Mon, 21 Apr 2008 15:36:26 GMT

It depends on which product you're talking about, and what you mean by "free". For example, Player and Server are available at no cost to you; in contrast, ESX, Workstation, and Fusion cost money.

Some people make the distinction between no-cost-to-you free and heres-the-source-code-have-fun* (* - possibly plus some restrictions) free. We might have a couple modules or tools covered by the GPL and which fall in the second category, but our products in general are not GPL'd.

I cannot file any Support Request Ticket, it keeps saying 'Account' is a required field. Please enter a value for the field. (SBL-DAT-00498)

etung — Sun, 13 Apr 2008 14:20:44 GMT

As the thread you linked to notes, PM Harliv. The problem was a misconfiguration in the way accounts were set up that affects a small number of users, and needs to be fixed on a case-by-case basis.

Optimal Memory Settings?

BassKozz — Tue, 25 Mar 2008 17:14:30 GMT

There is a discussion going on in the "VMware Workstation" forum that a few users are confused about, and know one has been able to give a definitive answer to. I was wondering if there is a possibility that someone from VMware's support staff could take a look at the thread and give us (users) some feedback.

The thread is here: Optimal memory setting for WinXP 32-bit Guests on Linux Host?

I appreciate the help, and keep up the great work you've got a great product here

Exception

wtotal — Thu, 20 Mar 2008 12:03:41 GMT

Site layout a mess with IE7

asatoran — Thu, 06 Mar 2008 22:05:58 GMT

It's not just you. If you go to the Communites Feedback forum, way back to last year when the forums were upgraded, you'll see the issues reported about IE.

I have changed over to FF but just for the forums. I need IE because there's too many IIS & Sharepoint websites that I have to manage.

When trying to install Windows, I get a 'can't find hard drive' message

gazoo2u — Thu, 06 Mar 2008 19:28:32 GMT

Oh, sorry, I didn't realize there was a different forum for that. Thanks for the heads up.

Windows Server 2003 x64 Edition with VMware Server 2.0 Beta

lvicentini — Thu, 06 Mar 2008 19:13:47 GMT

Hi All,

I have a machine with Windows Server 2003 Enterprise x64 Edition, and i installed the VMware Server 2.0 Beta 1.

But the service of Apache Server don´t stated. Exist any patche to problem, or if i install the apache server new release, the problem will be corrected?

Thanks a lot, for all.

Fusion 1.1.1 ending unexpected on OS X 10.5.2

etung — Mon, 03 Mar 2008 23:38:21 GMT

You probably wanted to post this in the Fusion subforums (mods, can this be moved?)

Also, see the known issues section of Frequently Asked Questions about VMware Fusion

"Cannot connect to host ....."

Don_Bichu — Fri, 29 Feb 2008 17:00:23 GMT

Mike,

Thanks a lot for your quick response,

We review the firewall, and all ports were enable and there are not
blocked ports.

The service of Virtual Center Server was down and we can not get on line
again, so we decide to make a new clean install of the Virtual Center
Server.

Again thanks for your help.

Regards.

Please do not print this email unless you really need to.

"mike.laspina" <communities-emailer@vmware.com>
28/02/2008 10:49 a.m.

To
<roman.saavedra@jwt.com>
cc

Subject
Support & Knowledge Base Suggestions New message: ""Cannot connect to
host ....."" mZn00-1IMY-3Fah

,

A new message was posted in the thread ""Cannot connect to host ....."":

http://communities.vmware.com/message/873225

Author : mike.laspina
Profile : http://communities.vmware.com/people/mike.laspina
Message:

LUN discovery problem on ESX 3.0.2

Ed Randolph — Thu, 28 Feb 2008 19:07:14 GMT

Hi All,

I am having trouble getting a 1TB LUN that I have created on my SAN to show up on my ESX 3.0.2 server. Currently there are a total of seven data stores on the server, 2 FC SAN (300MB & 800 MB), 4 iSCSI (300MB x 4), and the local storage "storage 1". The presentation of the new LUN to the ESX server works flawlessly in Command View. When you select the ESX host in Command View the host shows to have the original two SAN LUNs preseted as well as the new one.

I presented the new LUN to my backup server and it shows up on that server immedialtly, but when I scan my Fiber Channel adapters on the ESX server the new LUN is never found.

Is there something you have to turn on to see more than seven data stores? Ideas ?

Thanks

IBM iSeries modelo 9406-520

terraja — Wed, 13 Feb 2008 18:29:35 GMT

Anybody knows if the IBM iSeries model 9406-520 are compatible to run ESX Server 3.5 ???
regards.-

Problem with ESX Server license

Lenzen — Tue, 12 Feb 2008 15:13:00 GMT

Hello, I have a problem with the license from ESX Server. The following steps I have try to run my system:

1. install VMWare LabManager (evaluate version) on my first Server with IIS

2. install the VMWare ESX Server (evaluate version)

3. now I try to install "VMware-labmanager-agent-esx-2.5.2-124.bin" with the comand "sh VMware-labmanager-agent-esx-2.5.2-124.bin"

verifying installer files... ok
extracting files...done.
running installer.
checking for existing installation...not detected.
starting install...
checking for running as root... ok
checking for valid date/time... ok
checking for resolvable hostname... ok
checking for valid localhost entry... ok
checking for running vmware-hostd... ok
checking for vmware perl api... ok
checking for vmware-hostd validity... ok
checking for unsupported esx version... ok
checking for supported esx version... ok
checking for esx license... failed
see /var/log/labmanager/install-agent-2008-02-12-15-03-53.log for error output.

Why I get the esx license error?

No mouse in the VM window

GDB500 — Wed, 06 Feb 2008 01:13:42 GMT

I have installed the windows workstation version 6.0.2 onto my new Dell laptop running XP+SP2

I have used the new version of VMware to open a W2K workstation I have created using version 5.5 on a different PC, it works fine under this version

The W2K system seems to start succesfully with the desktop displayed, but whenever I click into the VMware window the mouse disappears, it re-appears when I move the mouse outside the VMware window. PS it is a USB mouse.

The help says the mouse may not work if the tools are not installed. So I try to install them. It all starts very well, but when the dialogue prompt pops within the VMware window I can't click on it to tell it to proceed, or if it does accept the mouse click, the dialogue does not clear and the installation never completes

So what am I doing wrong?

Rod

absolute frustration!

pnew1480 — Fri, 01 Feb 2008 12:51:09 GMT

I have a purchased copy of VMware Fusion running on a MacBook pro with 2gb RAM and MacOS 10.5, and it is duly registered with VMware. I have now downloaded the upgrade to VMware Fusion ver 1.1.1 (72241) which seemed to install OK. On starting Fusion however it now tells me that it is not registered and when I attempt to enter my purchased licence key it either simply refuses to accept it - the OK button does not work - or returns a message that the registration has expired.

Frustrating....but that's just the start! All attempts to contact VMware with this problem are turned away. Firstly my original 30 day installation support has expired...yes...I know that...so to get any support for what appears to be an installation problem...or at the very least a serial number entry/acceptance problem....I'm expected to pay US$24.95....not likely!

The problem is squarely at the feet of the installer, installation process or registration process. I also run that other product as a comparison and have always had cheerful, timely and effective support on the rare occassions I have needed it.

Perhaps this is not the right forum to vent my frustration but as a professional software developer who is now prevented from using what had been becoming a valuable tool I have found no alternative.

Calling Phone Support? Prepare yourself...

ch1pman — Wed, 30 Jan 2008 23:01:30 GMT

1:45 Still no answer

How do I print in quick books?

asatoran — Thu, 31 Jan 2008 02:19:13 GMT

More details please.

What product? (Workstation? Server? Fusion?)
What host OS?
What guest OS?
Make and model of printer?
Printer connection? (USB? Parallel?)

And you'll want to post to the correct forum in the future. This forum is for suggestions to improve the knowledgebase and support systems.

serial numbers

umbrax26 — Mon, 28 Jan 2008 03:58:10 GMT

I have installed wkstn6.0.2 for linux. When entering the 20 characters s/n provided, theres only space for 15 characters not 20.

Can anyone assist with this issue?

TIA

Extracting VMFS files from a VM box

devzero — Sun, 27 Jan 2008 22:42:28 GMT

could you be more specific what you try to do ?

you want access a VMs config/datafiles which reside on a lun, formatted with vmfs ?

you can only do this from an esx server which has that lun attached or it may be possible from a vcb backup-proxy (did`t try, but i assume it is possible)

Managing MSA 1000 storage through ESX server 3.0.x

murugan — Sat, 26 Jan 2008 06:37:14 GMT

Hi All,

We have a setup like two HP DL 380 G5 servers with HP MSA 1000 storage.

We have installed vmware 3.0.2 in HP servers and all VM's are residing in Storage.

Is there any possibility to manage the HP MSA 1000 storage through ESX server?

Pls guide me to take it forward

Rgds,

Murugan.

How to install ESX Server 3.0.1 on Host server that has only IDE harddisk

watcharn — Wed, 23 Jan 2008 17:33:22 GMT

I would like to install ESX server 3.0.1 on host that has only IDE harddisk ex. IBM ThinkCenter S50, M50
Please advice special requirment or how to configure in order to see storage aftre installed.

Watcharin N. watcharin_namkang@hotmail.com

Convert Symantec Backup Exec System Recovery image for VMware Server

mnquest — Mon, 21 Jan 2008 22:39:30 GMT

Hi,

I Converted Symantec Backup Exec System Recovery image for VMware Server for Win w2k3 server and it's working

But I cannot do the same for Domain Controller.

Would you suggest me the way or explain my mistake

I see the message that AD cannot start, but in safe mone for restore directory service - I cannot find out all the hardware

Would you send me reply to denis@mnquest.com

Sincerely

Denis.

Connect under Mac but not under VM Fusion

vittovangind — Tue, 15 Jan 2008 18:16:49 GMT

Well, I have been able to get around the problem with the help of someone else laptop. The issue was just with a configuration issue. Every right buttons was no more clicked for I don't know which reason but that is now settled.

I am gone post a new message because I still have another issue with my keyboard this time. But to keep it clear that's gonna be in a new thread.

Bye bye

Registration Problem

ksnyder — Sun, 13 Jan 2008 03:10:20 GMT

This is a reinstallation of VMware, after having to reinstall my OS. I do get the pop up window asking for the registration information the problem is that VMware Workstation is not accepting the registration information as it is on file with VMware or myself.

Kernel/Module Build Procedure

devzero — Fri, 11 Jan 2008 09:30:38 GMT

yes, installing vmware tools on linux is not as straightforward as on windows.

this could need some improvement, as most bundled binary modules are nothing just bloat - you have tons of modules in the tools package, but those you really need are always missing.....

Vmware won't recognize Pen Tablet driver when working in Windows...

bk144 — Thu, 10 Jan 2008 05:53:10 GMT

When working in my native boot camp 1.2 using Windows my Wacom Pen tablet works fine, however when running Windows from the Vmware environment the tablet has functional limitations. I have tried various configurations and nothing works(I notice upon Windows opening,a tab pops up with the name Driver and a question mark next to it, then tab goes away) Also, another problem I have is I'm not able to get any sound in Windows under the same Vmware environment. Any help out there for these two issues?

VMware licensing and Support Account

simon.l — Fri, 04 Jan 2008 12:23:40 GMT

At present our VMware support and licensing account is associated with my personal details including email. I will be shortly leaving my currently employer and therefore need to transfer the account contact and login details to another member of staff. Could someone please advise which is the best way of approaching this task.

Kind regards

Enhancing Your Support Experience!

carlsonli — Sat, 15 Dec 2007 04:51:53 GMT

VMware Global Support Services is pleased to announce that starting today, December 14, 2007, our customers can sign up online for notification of patches and maintenance releases...directly from our Support home page. With this service, you will immediately be sent an email alert as soon as a patch or maintenance release becomes available on the VMware products you've purchased.

How does this work? You can initiate this activity by selecting the "Receive Patch/Maintenance Alerts" link from our Support Home Page, providing your email address, and then, after verifying that we've got the right contact, you can select the product/s you would like notification on by selecting "Confirm Subscription" from within the email confirmation we will send you. To get you started during this initial phase, we've even pre-selected the products you've previously purchased. And, any time you want to change your selection, simply edit your choices by repeating these same simple steps.

We know that you value receiving patch and maintenance release information as soon as it becomes available. Here at GSS, meeting your needs is our top priority!

Fusion Hard Failures

missinginaction — Wed, 12 Dec 2007 16:52:16 GMT

how do I stop getting all the emails from this site

Fred Roberts — Wed, 05 Dec 2007 22:19:47 GMT

Thanks

Fred Roberts
froberts@acmesurplus.com

Acme Surplus Machinery, Inc
Quality Surplus Machinery for Pulp & Paper
5488 White Sands Cove, Lake Worth, FL 33467 USA
Phone: +1.561.432.7768 Fax: +1.561.537.8211
Mobile: +1.215.801.9333
E-mail: froberts@acmesurplus.com
Please visit our web site at: http://www.acmesurplus.com

Failed to query source for information.

snowmannm — Tue, 04 Dec 2007 04:30:43 GMT

i am a new comer.

i am getting this error opening a shadowprotect backup file

please let me know what is wrong..

thank you...

snowmannm

Enhancement to the online support request experience

carlsonli — Sat, 17 Nov 2007 00:20:26 GMT

Enhancing the Support Request Experience!

VMware Global Support Services is pleased to announce an enhancement to the support request experience. Starting Friday, November 16, the process of filing a support request will be improved. Before initiating a new support request, we will automatically search our Knowledge Base first for a solution. When you select Create a Support Request from our website, you will be asked to input a brief description of your support issue and a selection of all pertinent Knowledge Base articles will be presented. You can choose to review the selected materials or continue on to submit a support request. We hope this process provides many of the answers you require more quickly and efficiently...without having to engage in the full support request process. Meeting your support needs and expectations is our top priority!

VMware Technical Support Web Team

Customize screen resolution in Linux guest

Horinius — Tue, 06 Nov 2007 10:22:39 GMT

And for the record again, there're some ModeLine generators on the web, one of them is

http://xtiming.sourceforge.net/cgi-bin/xtiming.pl

if one really wants to use some "realistic" data.

However, since we're inside a virtual machine, I don't know if that's really necessary. As a matter of fact, it also seems that even ModeLines aren't necessary as stated in:

http://en.tldp.org/HOWTO/XFree86-Video-Timings-HOWTO/obsolete.html

Never received my VCP Cert package in the mail?

klieu — Mon, 05 Nov 2007 22:40:29 GMT

Molly,

Thanks
Khe

Mailing list for security alerts and patches

bad_flyer — Mon, 29 Oct 2007 19:56:49 GMT

Patch notification is in the plan. Look for it in early Q1 of 2008.

Patches for ESX Servers 3.0.2

sanchezsantarosa — Fri, 26 Oct 2007 16:21:28 GMT

In order to keep our ESX servers up to date on the current patch levels what is the recommendation? Should one check the VM site from time to time for newly released patches or would one wait for a version upgrade? And would these version upgrades contain all patches needed or would one still need to check the patch site and then check that against your ESX servers?

Downloads!!!

kirkps — Fri, 26 Oct 2007 15:40:17 GMT

I have paid for VMware Fusion and updates come often which is good. Its a royal pain to have to enter my info EVERY TIME there is a new update. I PAID and you already have my info. If the update is free, just let me have it without asking for my info EVERY TIME there is an update. Fusion requires a serial number to run. Just require first time beta users to sign up so they can get a serial number. Please don't require signing up EACH TIME there is an update. Its really annoying.

WEIRD BEHAVIOR ON A CLIENT'S SYSTEM

Think_Unix — Mon, 01 Oct 2007 17:00:57 GMT

I have a client I am supporting. She runs Red Hat Linux as her host Operating System while running Windows XP clone on VMWARE.

When she opens MS Outlook on her Windows she get then application open multiple times without her input. If a mail should arrive, the mail will open several instances of itself without anybody prompting it. It will insert blank lines in the mails As if someone is pressing Enter key on the keyboard. Also the behaviour is so weird that when she tries closing the opened windows, the system will prompt her to save the files and when she clicks 'No' it will go on and safe the mails. This however doesn't happen all the time, but the frequency of occurence is very disturbing and unacceptable for a production environment. The error that pops up after this happens is 'Failed to start the grab state: stale data'.

Once thing I can say here is that there is some corruption somewhere. I don't know which side it could be. Could it on Linux or Vmware and how do I resolve it?

Can soemone be of help?

Think_Unix.

Fusion will not recognize the Windows XP Home Edition disk

hlw1937 — Thu, 27 Sep 2007 17:54:35 GMT

I have installed Fusion on my Mac 2x2.66 GHz Dual-Core Intel computer. When it tells me to put in the Windows XP Home Edition disk, I do. But, it never recognizes that it is there. I have gone to settings and checked that the CD/DVD is connected (I have dual optical CD/DVD drives installed, and I've tried selecting both of the drives... one at a time). I have tried several times to install Windows, but to no avail. Before I send Fusion back to Amazon.com, and purchase Parallels, can you help me?

Request online support does not work

CMCC — Wed, 26 Sep 2007 21:59:18 GMT

I'm still getting that error and I cannot access my online support page.

I really need it please, I cannot easily call at vmware

How to submit bug report

RDPetruska — Thu, 20 Sep 2007 14:20:41 GMT

http://www.vmware.com/support/support_feedback.html

A basic question about buying support

bad_flyer — Tue, 18 Sep 2007 20:15:19 GMT

Virtual Center is required for many of the advanced features of the Virtual Infrastructure environment like Vmotion, HA, DR etc.... With 3 ESX Servers you still may/may not be interested some of these services.

Catch 22 in Create Service Request

bad_flyer — Mon, 17 Sep 2007 17:54:23 GMT

I will have our web team look into the issue and see if we can find the root cause. stay tuned

Installation problem and forum registration

osde.info — Thu, 13 Sep 2007 21:06:48 GMT

VMware keep asking me to login into the forum (and shop) too so I think there may be a problem with the VMware cookies

Isolated area support

lbourque — Thu, 13 Sep 2007 10:52:39 GMT

Makes it really difficult to help as there are so many areas that are often looked. Sometimes what appears to be a VMotion issue turns out to be a storage issue. Can you not attach a USB device and put the logs there and then send those up?

Otherwise, you may have read the necessary files to them over the phone. If the TSE won't help, then approach their manager (usually at the bottom of an email) or ask them to speak with the manager.

Purchasing silver support for workstation, part 2

KevinG — Mon, 10 Sep 2007 02:20:53 GMT

I had a conversation with someone from support today,
apparently platinum, gold and silver support for
workstation is no more, only the per incident packs..

The VMware Support Offerings page does not reflect this.
http://www.vmware.com/support/services/

Does VMware have an email address for feature requests?

lbourque — Mon, 10 Sep 2007 00:49:10 GMT

AFAIK, they are forward to the appropriate development group.

Emails with attachments are rejected

lbourque — Sun, 09 Sep 2007 18:36:14 GMT

There is a 10MB limit on email attachments, which would be why it's rejected since most logs hit a 20-30MB. As mentioned previous, the SR has an upload function that by-passes this.

how to install host lisence

RDPetruska — Sat, 08 Sep 2007 19:29:22 GMT

If you tell us what VMware product you are trying to use, we can move this to the appropriate product/troubleshooting forum.

low download

oreeh — Sun, 02 Sep 2007 21:06:45 GMT

Two days ago I've downloaded the ESX 3.0.2 ISO and the ESX tar.gz upgrade package for a customer with an average download rate of 5 MB/sec - this doesn't look slow to me.

Upgrade NFR licences without not valid support

Anders — Tue, 28 Aug 2007 19:16:45 GMT

Contact your partner manager or request new licenses through partner central.

- Anders

Unity enhancement

bad_flyer — Fri, 10 Aug 2007 19:32:05 GMT

Thanks for the feedback. I'll forward your requests over to our products group.

Resellers in Germany

Anders — Thu, 09 Aug 2007 11:50:46 GMT

Yeah, I know. It's a major problem for public sector for instance.
You should have no problems finding a professional partner in Germany,
that is responsive...

- Anders

rescpu.actav and rescpu.runav variables

sterfield — Mon, 06 Aug 2007 15:03:34 GMT

Oops, guess I miss one link and post in the wrong forum.

Sorry for that.

Download pages need simple warning notes about any specail requirements.

oreeh — Mon, 30 Jul 2007 19:21:20 GMT

vm-support file readers

Liz — Mon, 30 Jul 2007 11:20:34 GMT

The zip file contains a number of files collected from your system, if you unzip it, if there are any specific files you cant read, try wordpad (as it allows for unix format also) if not, jot here the file extensions of the ones you cant read..

Please allow your customer support people to place me in the correct queue

bad_flyer — Thu, 26 Jul 2007 18:12:18 GMT

I have passed your enhancement request on to the appropriate folks. Thanks for the feedback. We want the experience to be as smooth as possible and this does look like something we can improve.

I am trying to get in contact with VMWare - no success so far

lbourque — Wed, 25 Jul 2007 19:48:24 GMT

FYI: http://www.vmware.com/community/thread.jspa?messageID=705587&#705587

Purchasing silver support for workstation

JohnTroyer — Sat, 21 Jul 2007 02:00:27 GMT

Erroneously split this thread into two pieces. See this thread for the conclusion:
http://www.vmware.com/community/thread.jspa?messageID=701839

VMware for MCT program

marius — Fri, 20 Jul 2007 15:08:21 GMT

Many thanks for the answer.
Is not a good answer, but it's the right answer to my question...
Regaerds
Marius

Support purchasing for second ESX server

sjmp — Thu, 19 Jul 2007 19:03:33 GMT

sounds good. thanks

TO VMWARE: Serious security issue

esx_freak — Wed, 18 Jul 2007 06:31:02 GMT

Hi,

I am a Gold Support customer and trying to use VMWARE's webpage to initiate a SR. There are several problems I run into:

1. After log in I am presented with my account profile and asked to update it. Sure, no problem. I change the email address and the phone number, save the changes, go back to my profile and check it. Everything is ok. Then I log out, log back in and see again my old profile. I tried it several times. It is simply not possible to change the profile information and save it for the next time.

2. I can, as described above, change my profile temporarily until the next log out. If I do so and open a SR, everything will be fine. But when I try to review the list of SRs, I will not find the newly opened SR. This only happens when I changed the profile in the beginning.

3. From time to time I am being presented with an already filled out foreign SR when I am trying to open a new one. Then just two pages pop up - one blank SR to be filled out by me and an already filled out SR by somebody else. Of course I can see all the personal information of that person.

TO VMWARE: THERE IS SOMETHING SERIOUSLY WRONG! PLEASE GET IT FIXED ASAP! I do not want other people to be able to see the SRs of my company nor do I want to see there SRs. I want to be able to change my profile information once and forever and not every time again when I log in. And I want to be able to review my SR list and see all my SRs, not only those who have been opened using an unaltered profile.

How can I report bugs found with VMware Workstation/Server/Player?

phamster — Tue, 17 Jul 2007 18:23:53 GMT

It's under "How To Report a Defect"
in the Support Policies (http://www.vmware.com/support/policies/)

This is Platinum Tech Support?!

centrex — Mon, 16 Jul 2007 12:55:58 GMT

We're on Platinum and it's been a waste of money so far.

I find the support boundaries are unrealistic, too.

I had an SR today, # 191245141 where I mentioned some of the guests are CentOS guests, the host and the remaining guests are pure-bred RHEL.

I was denied support because CentOS is not on the list of supported OS and thus the issue of the host process crashing or random VMs being shut down must be caused by CentOS.

What is the point in using virtualization to lower TCO when VMware then try to force you to use only licenced RHEL for alll your guests ? Every tiny backup DNS guest or FTP server has to have a RHEL licence. This is ridiculous!

VMware need to be more realistic with their support boundaries and recognize that CentOS and RHEL are technologically almost the same. Just the artwork has been changed!

It's just a cop-out to avoid rendering assistance. How convenient for the Support Engineer that I mentioned CentOS and gave him an easy way out.

My boss is on a rampage and wants to pull the Platinum contracts and purchase three pending purchase orders for more support. Our technical issue will not be resolved and we will tell everone about this experience. Everyone loses.

OEM Support

bad_flyer — Tue, 10 Jul 2007 16:49:39 GMT

Our OEMs provide support for VMware when it is bundled with the server. I do not know if it is "free" or an "additional fee" to get this support. You should contact the OEM vendor for more details on pricing and packaging.

Upon purchase of the support, you should be instructed on the ways to contact the OEM support organization directly.

It is possible to get support from VMware directly but you will have to purchase that support separately. You should also take advantage of our online docs, knowledge base and discussion forums.

Hope this helps

TYPO on support site

bad_flyer — Tue, 10 Jul 2007 16:44:18 GMT

I will send this to our Pubs group. Thanks.

VMWare and VMTN Merchandising

RDPetruska — Tue, 10 Jul 2007 02:17:47 GMT

Eric, your virtual Hummer is in your inbox!

What happened to reporting an SR as an FYI?

Liz — Thu, 05 Jul 2007 11:55:03 GMT

Bah it made me add a new msg when I unmarked it as answered... sigh

Showing what our support contracts cover and when they expire

bad_flyer — Thu, 28 Jun 2007 18:31:26 GMT

We are working on this. You are correct in that it is not available on the web today. I do not have a time frame that I can share with you on when it will get changed on the web. I would recommend that you call the toll free number and ask for Renewal Sales. They can help you with any/all contract issues.

tape devices certified for backup in vmware vm

sleavitt — Mon, 25 Jun 2007 17:05:03 GMT

Hi lanit,
For the physical server mentioned above, what VMware product are you considering running it on as a virtual machine?

Based on that, I'd like to move your thread to the appropriate product forum and request input from others in that forum, including those inside VMware.

I didn't see the HP LTO Ultrium-1 drive listed in here, http://www.vmware.com/pdf/vi3_backup_guide.pdf however maybe HP provides support for this product in a VM, for example, via a backup agent?

That backup agent in turn may have to connect to a (dedicated?) host not running VMware products where you attach the tape subsystem hardware.

Please let me know what VMware product you are considering for this and I'll move our thread to an area where you'll get more expertise on backups in that environment.

Thanks,
Scott Leavitt
VMware KB Program Manager

Defect report - this page has expired

bad_flyer — Mon, 18 Jun 2007 08:09:21 GMT

This issue has been resolved. The page is now available at:

http://www.vmware.com/support/support_feedback.html

WS6Beta Host:FC6 Browser:Firefox Cannot log into support area

bad_flyer — Tue, 12 Jun 2007 18:37:46 GMT

We have updated our web site to support a variety of Linux and Windows based browswers. Firefox Linux/Windows should work now without any Add Ins.

VCP 2 certification is officially worthless...?

Wizard113 — Sat, 09 Jun 2007 16:40:07 GMT

She is out on medical leave, it appears.

The person who has been giving me the trouble has promised to bring this up during a checkin call next week.

Ugh.

don't use support requests in the way of advertising new products

bad_flyer — Wed, 06 Jun 2007 21:13:34 GMT

Per Incident support for WS is not release specific. I'll look at the language on the web because it sounds like it is misleading. We will support 5.x for another 18 months so you can go ahead and buy an incident and we will support you.

Capacity Planner

rnourse — Thu, 31 May 2007 20:12:35 GMT

We're having a very similar problem.... we used the test connectivity option and found perfmon was failing on many of our nodes with the error

the specified object is not found on the system -1073738824

Several other folks seem to have the same issue and while there are numerous things to be checked, our issue appears to be connected to a localization bug hinted at in the release notes. The note in question refers to english collectors talking to non english systems. For more info, see Microsoft kb article q287159.

Other items to check:

- Verify all needed ports are open (tcp 135-139 & 445)

- Try with a different id (ie local administrator)

- Reload the performance counters with lodcrt /R as per http://support.microsoft.com/kb/300956/

- Get the exctrlst.exe tool (from Microsoft) to verify all the performance counters are indeed enabled.

- Go into the registry and grant Full Control permissions/access to Local Service for
* HKLM\Software\Microsoft\Windows NT \CurrentVersion\Perflib\.
* HKLM\SYSTEM\CurrentControlSet\Control\SecurePipeServers\winreg
* Weve also compared and matched permissions for every registry entry under these two.

Verified the permissions on c:\windows\system32\perf*009.dat files are the same for a non-working node as those in a working node

Verify with the local administrator that the GPOs applied to working and non working nodes are the same.

- Look at the local GPOs and see that they appear to match between working and non-working systems. Specifically, look at
o Computer Configuration\Windows Settings\Security Settings\Local Policies\User Rights Assignment\Profile System Process
o Computer Configuration\Windows Settings\Security Settings\Local Policies\User Rights Assignment\Profile System Performance

If you google just the windows return code 1073738824 you will find that other performance monitoring and CP tools have had the same problem. In many cases, the root cause has been traced to localization.

ZeroC: http://www.zeroc.com/forums/comments/1905-icegrid-startup-performance-cpu-usage-problem.html describes the same error and identifies it as a localization issue
Nabble: http://www.nabble.com/win32pdhutil.ShowAllProcesses()-fails-t1944541.html python/win32 code with the same problem. Includes a sample of how to correctly code for localization

More frequent releases of the ESX install iso - patches

pboserup — Wed, 30 May 2007 19:29:08 GMT

I ask that the ESX install iso be updated more often. Right now there are 34 patches to install and the time it takes is double/triple that of the original install.

ESX Server Capacity planning

VMdawg — Wed, 30 May 2007 19:27:40 GMT

Thanks for the info masaki...and your engrish is sounds pretty good to me

Error on filing an sr

siradlib — Wed, 30 May 2007 06:56:16 GMT

badflyer,

I did as you suggested and added an attachment to the sr.
Thanks for help- and yes, it would be nice to have a more descriptive error message here (or maybe just a remark next to the input form: "Please note no to enter more than 1500 characters here.")

Andi

Network Training

chandlm — Tue, 29 May 2007 18:39:20 GMT

It would be great to see some sort of course be developed for Network Administrators. It seems very often that if systems/network teams are split up it becomes difficult to explain what is being done with Virtualization. It also becomes difficult once the phrase 'Virtual Switch' is used. If there were some sort of class with a virtualization overview, but then focusing on what is done for the network pieces that could help some of these discussions.

Workstation 6 RC2- beta support requests closed- how to submit a request?

bad_flyer — Tue, 29 May 2007 18:35:50 GMT

With the purchase of Workstation, you are entitled to 30 days of complimentary support. You should be able to register the product and then go to our Submit Support Request area of the web and submit an SR via the normal mechanism.

As for the "defect" area of the web, we are aware of the issue and are working on a fix. We hope to have this service restored soon.