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Possibly one of the fastest growing areas for VMware VDI is in the Healthcare space. With increased regulations for data protection and access compliance. IT organizations continue to face the challenges of meeting high standards while also delivering manageable desktop services. Hospitals and heathcare organizations across the globe are embracing and standardizing their desktop infrastructures using VMware VDI. VMware VDI offers centrally managed virtual desktops for IT administrators while also offering tremendous value to the medical staff with increased mobility and flexibility.

By leveraging VMware VDI, IT administrators can ensure data is managed securely from with-in the datacenter. By centralizing the data and removing it from the client devices or end points this helps fulfill some of the regulatory compliance needs. Now with the use of vmSight, IT organizations can go beyond just centralizing and securing their desktop data. Leveraging the vmSight Network Intelligence Suite IT administrators can now add a whole new level of tracking and reporting to their VMware VDI and VMware ACE virtual desktop environments.


vmSight enables administrators to track which users access which virtual desktops and when, track what virtual desktops are created or moved, track virtual desktop network usages, track virtual desktop application usage and access, sent alerts when there is suspicious or unauthorized access, define access profiles that meet HIPPA, PCI and SOX regulations and generate reports that comply with meeting these strict standards as well.


The value in adding vmSight to a VMware VDI deployment is not specific to just health care. A lot of value can be gained in any virtual desktop deployment. Recently I had the oppertunity to work with closely with vmSight on a paper that provides and in-depth view of the benfits that can be gained by combining VMware VDI and vmSight for your virtual desktop deployments. I am excited to announce the paper is now live and available for download! For more information please see the following.


Using VMware VDI and vmSight for Stronger and Sustainable HIPPA and PCI compliance


www.vmsight.com


www.vmsight.com

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Recently I read a blog explaining some of the early details of VECD. It described VECD as a hidden cost of VDI. There were also some snippets from a FAQ that was released by VMware, shortly after VECD was announced back in April. The blog makes some valid points, but there was one small detail that was not accurate. Not all VECD options require Software Assurance. Licensing Windows Desktop operating systems for use with VMware VDI falls in the top 10 questions I field on a day to day basis.

The initial white paper released explaining VECD. Created more confusion than clarity. I know I read it many times and each time, I came away with a new interpretation. Fortunately I have some close contacts at Microsoft I was able to sync up with, back in September, at VMworld. VECD was top of the list to get clarified. Who better to hear it from the horses mouth. At VMworld Microsoft was handing out a recently completed license brief that had yet to be published on the Microsoft web site.

This license brief as well as my conversation with the owner at Microsoft, went a long way in clarify things for me. Unfortunately, I failed to share it had posted when it did. I recommend, Anyone interested in better understanding VECD should read this license brief. It covers VECD for SA and VECD. The document is titled Licensing Vista for Use with Virtual Machine Technologies and can be found on the Volume Licensing Briefs site.

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Today is very exciting as we take another major step forward in effort to change the way we use and manage desktop computing today. At VMware we have been executing on the vision of VDI - Virtual Desktop Infrastructure for several years now. Today we are extremely excited to announce the intent to aquire ThinStall. ThinStall is an industry leading application virtualization company that pioneered agentless application virtualization.

For years now customers and IT visionaries have been planning their next generation desktop architectures. IT organizations have been stepping outside the traditional way of deploying desktop services and regaining the control of thier desktop environments by leveraging the power and benifits of VMware virtualization technology. Where server based computing solutions such as Citrix and Terminal services have allen short, VMware VDI has been able to step in and revive the promise of server based computing and dynamic desktop environments.

Where VMware VDI enables organizations to break the bind between the Desktop OS and physical desktops systems. Thinstall allows organizations to break the bind of the Desktop OS and the Applications. Combined organizations will be able to start delivering dynamic desktop environments and better manage desktop computing across the enterprise. With the ThinStall VOS - Virtual Operating System, organizations can easily package and deploy the most complex applicaitons without worrying about application conflicts or costly and challenging application sequencing operations.

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It seems since late 2007 and early 2008 some virtualization players are still trying to hop on the VDI bandwagon started by VMware back in 2005. Since 2007, Citrix has been feeling the squeeze from the top by Microsoft with 2008 Server and Remote App around the corner, and squeezed at the bottom by VMware and the momentum of VMware VDI. Citrix had to do an about face on the Application Delivery strategy and messaging by getting in the VDI game with the purchase of Xen Source; an attempt catch up by trying to deliver desktops.

It also appears based on the recent release of a White Paper titled Virtual Desktop Infrastructure, SWsoft would like to ride the VMware VDI tailwinds. After reading this short overview on VDI, I wanted to offer some additional things to consider for readers that come across this paper.


“There are five components that comprise the VDI solution.”


A properly designed VDI solution is going to include more than five components. At a minimum, a proper VDI solution will encompass the following:


  1. Client Access – Fat Clients, Thin Clients, Repurposed PCs and or Mobile / Remote
    users.
  2. Virtual Desktop Management Services – Connection Brokering, Session Management and desktop provisioning such as what’s provided with VDM 2
  3. Virtualization Services – Such as what’s provided by VMware Virtual Infrastructure 3 including tools such a HA, DRS and VMotion that simplify the operations of a Virtual Desktop Infrastructure.
  4. Virtual Desktop Instances – Such as Windows XP and Vista
  5. Infrastructure Services – Such as Active Directory, File and Print, Email, employee portals etc.
  6. Application Virtualization Services – The legacy tools such as Citrix and Terminal Server used for delivering applications as well as next generation Application Virtualization tools such as Softgrid, SVS and ThinStall.
  7. Management Services – Such a VirtualCenter and other existing desktop management tools for patch management and software distribution such as Altiris, and SMS.
  8. Storage Services – The storage infrastructure for storing and managing the desktop images and data being centralized.
  9. Integration Services – The services and support provided to successfuly design, implement and integrate all
    these components, such as those provided by VMware.

“The simple purpose of the connection broker is to manage the end user connection with the virtualized desktops.”

The purpose of a broker is not simple. The role of a broker is very important in enabling VDI. At a minimum, a broker's offering should include:

  • Virtual Desktop Management
  • Session Management
  • Desktop Life-Cycle Management
  • Desktop Provisioning
  • Desktop Pooling
  • User management and entitlement to virtual desktop resources
  • Providing secure encrypted connections across un-trusted networks

All these thing and many more will be provided by VMware VDM 2. Customer looking for other alternatives can also leverage solutions from our VDI Alliance
partners that closely integrate with VMware VI3.

“VDI is a new technology that gives IT departments some choice and control over how to manage their exploding desktop infrastructure.”

VDI is not new technology. VMware customers have been deploying VMware VDI based solutions since 2005. I would say most the IT organizations I meet with do a really good job managing desktop systems. Although, they are looking for a better way to deliver desktop services, gain more control over their desktop architectures and inprove deployment and management efficency. Distributed desktop architectures are difficult and costly to manage, but I do not expect any explosions.


One area glossed over in this paper were Virtual Desktop Instances. One of many key driving factors increasing the adoption in VMware VDI, is the ability to virtualize and deliver Windows XP and Vista desktops. Doing so allows IT organizations to overcome the shortcomings of typical server based computing solutions such as Citrix Presentation Server and Microsoft Terminal Services, where application conflicts and the loss of the personal computing experience often inhibit mass adoption as the desktop environment.


According to the following requirements http://kb.swsoft.com/en/1446, SWsoft does not support or deliver Windows XP or Vista desktops. Providing each user a Windows 2003 Server is a costly proposition. If the proposition is to virtualize each server instance and then use Terminal Services, most people have come to agree that is not VDI, but rather consolidating Terminal Servers which are typically underutilized. Although Terminal Servers can be of value and Remote App is showing a lot of promise in extending the value of a VDI architectue; alone they do not offer all the benefits of a true VDI solution, to organizations with complex applicaition environments.

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There are several approaches or strategies in attacking your VMware VDI desktop deployment from a design standpoint. Most organizations enter their architecture
with hesitation and reserve using a very static approach. They plan to map desktop users 1:1 each desktop user will be given a dedicated virtual desktop
and some division or swag is made regarding how many desktops they can concurrently run on each VDI server.

Really there is nothing wrong with that. Probably one of the most difficult tasks in planning a desktop migration, particularly when moving from a distributed architecture to a centralized architecture; is profiling your users, understanding the desktop compute cycles they need, and centralizing that in a
fair-share scheduling model. Because of the difficulty and effort required in looking at every user across the enterprise and coming up with a methodology that makes sense then getting the design right out the gate. I am a fan of getting sets of common users onto a VDI architecture and studying their usage patterns.

Ultimately a static 1:1 approach is not going to yield the highest return on your dollar. The more dynamic you allow the architecture to become. The higher
return you will realize. Often when I meet with customers and discuss their VDI architectures I talk about the concept of oversubscription. Oversubscription is
stepping outside the bounds of asking how many desktop users per core can I get, really understanding your users usage patterns, and figuring out how
many more users can be allocated per server by oversubscribing.


In most enterprise and office environments, as you walk around you will find large populations of empty cubes and idle desktops. Business is constantly changing and in order to stay competitive companies are being forced to change the workplace. More people are teleworking, using flexible work schedules and becoming more mobile. When users are in two hour long meetings or on conference calls several times a day, typically they are not using their desktops. When three out four people are not working on an exact 9-5 schedule the number of concurrent users is reduced. All of this combined results in an opportunity to revisit going beyond static VDI architectures making them more dynamic and oversubscribing the servers. With this approach mileage may vary in different cases. For example, a contact center environment where users are heads down, might not realize the same benefits.


As VMware VDI deployments have continued to grow and mature, customers are starting to explore unlocking the full potential of VDI. They have realized the benefits of VMware virtualization technology and are looking to gain more. As customers take a more centralized view of their desktops, they are realizing how underutilized or idle they are. It’s becoming clearer, oversubscribing the servers might not be that risky and the rewards could be great. Ultimately, this leads to a new set of questions as the creative juices start to flow.

There are several tools that can be used to harness the full potential of your VDI solution and make it more dynamic. In addition, it can actually be really simple or it can be more elegant. Each approach and the pro and cons of each is beyond this blog post. However, several customers have asked me to write about this and address some of the more simple or tactical questions.

As customers look at making their VDI environments more dynamic, The most popular question I get today is " How do I logoff idle users" followed by " How do I power off or suspend their virtual desktop". Recently I have been working with the VDI team at a collage who really wanted to do this and I felt obliged to help.

The solution is simple - VMware VDM 2 has a power policy for virtual machines that allows you to suspend or power off a virtual desktop instance when not in use. When a user logs off, it automates suspending or powering off that desktop. Ultimately this frees up the resources making them available to other desktops on the ESX server. If you think of those users on a flexible schedule or in a meeting there is no reason they need to hold up resources when idle.
Logging off these idle users is as easy as implementing a simple GPO in Active Directory that tracks idle time as well as those pesky disconnected RDP sessions.

Under the Local Computer Policy\Computer Configuration\Administrative
Templates\Windows Components\Terminal Services\Sessions folder, the following settings can be made:

• Set time limit for disconnected sessions
• Set time limit for active sessions
• Set time limit for idle sessions
• Terminate session when time limits are reached

Or

Under the Local Computer Policy\User Configuration\Administrative
Templates\Windows Components\Terminal Services\Sessions folder, the following
settings can be made:

• Set time limit for disconnected sessions
• Set time limit for active sessions
• Set time limit for idle sessions
• Terminate session when time limits are reached

Note: Windows XP has a bug where the idle tracker will not work. You
need to request a hot fix from Microsoft in order to resolve it. See KB890864

The result in the combination of the VDM 2 power policy and this simple GPO is idle users are logged off at a time interval you set, and their virtual
desktop is powered off or suspended. Simple to implement with large benefits.

To protect you from oversubscribing too far, increasing the SLA of your desktop users, and making the environment more dynamic. VMware DRS and VMotion can be added. If you are more aggressive with your oversubscription using VMware DRS you can set a threshold that ensures your users are not affected. For example, if you know your virtual desktops perform best at 8 users per core, but have over subscribed to 16 user per core; expecting only 50% are concurrent at any given time. VMware DRS/VMotion will ensure the 9/10/11 user per core is run from another ESX server with available resources. This can be as simple as having a standby server or allocating the sessions across other underutilized servers in the cluster.

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Santa macked out my MAC

Posted by wponder VMware Dec 26, 2007

Sadly enough most my holiday was spent updating my systems and lab. With the final release of ESX 3.5, 3i and VC2.5 I embarked on an upgrade of my VDI lab. Currently, most my systems have been converted to ESX 3i. I just love it, love it, love it. More on that later.

This summer I became a switcher. Windows to MAC. Anyone that knows me, knows I started out as a Windows guy and still am to a large degree. However, after spending six years at a Unix company I have done all things desktop at this point. Windows, Linux and MAC. I was waiting for Fusion to come out of the oven before switching to the MAC and I love it.

The MacBook pro I got this summer was Santa Rosa based 2.2 with 2GB RAM. Originally I started down the bootcamp path with a Vista partition.

OSX
Vista - Bootcamp
XP - VM, my work image

I never found myself booting into Vista and felt the whole bootcamp thing was a waste as I was always using Fusion to access it. Its less flexible than a VM and really buys me nothing. Since I was running out of space, I figured i'd ask Santa for one of those smoking 200GB 7200 RPM drives that plus 4GB RAM I figured would turn my MacBook Pro into a mean VM running machine.

Well Santa delivered... I got my 7200 RPM drive. The next challenge was going to be installing it and migrating. It took some planning but all in all I am extremely satisfied with the results. Below are the steps I took to get from point A to point B

1. I copied my XP virtual machine to some shared network storage
2. Using VC 2.5 with built-in VMware Converter I imported my Vista bootcamp partition into VI3
3. Using an external USB drive I used Time Machine to backup the OSX
4. I did major surgery on the MacBook and installed the 200GB 7200 RPM drive - I recommend you buy a #6 torque!
5. Using the Leopard DVD I booted with the external USB drive attached and did a system restore using Time Machine
6. After rebooting I copied my XP VM back down to the MAC
7. Using VC 2.5 I exported the bootcamp Vista VM that I had converted to a network share and copied it to my MAC.

After copying all my VMs back to the MAC each one successfully booted with no problems. The final result left me exactly where I left off, except I have 80GB more storage, a way faster system overall, and a lot more flexibility with my VMs
2.

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VMware Lab Days a huge success

Posted by wponder VMware Nov 27, 2007

Just before Thanksgiving we wrapped up a series of Lab Days hosted by VMware and sponsored by our partners. These were two great events with several hands on labs, all things virtual. The best part is it was all FREE! You can not beat FREE! If you did not get a chance to attend, stay tuned for more events.

The Lab team did a tremendous job with coordination and setting up, I was blown away. All I had to do was show up, talk about VDI and run the Virtual Desktop Manager 2 lab. You can not beat that at all!!!!!


Thanks to all the customers and partners who took time out of their busy schedules to attend.

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Set-up team in Chicago


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VDM 2 Lab

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Recently I was privileged to have the chance in sharing another VMware VDI success story. Sumit Sehgal joined me to share his experiance's and success deploying a VMware VDI based solution at Riverside Medical Center. This continues the trend of VMware VDI success in the Health Care space as the increased flexibility and mobility provided by VDI benifits Doctors and Nurses across the globe.

Here are some of my favorite highlights:

VDI Client Devices - Once again, repuroposed PC's leads the charge. Riverside started down their VDI path converting existing PC's into VDI clients using a PXE booted image from the network. As the PC's are decommissioned they are replaced with thin clients .

Time Savings - Avg. time to deploy a new VDI desktop 20 minutes compared to 120 minutes in the Past.

Faster Recovery From Failures - Recently a blade power supply failure resulted in the disruption of 32 virtual desktops. With the implementation of VMware HA these virtual desktops were back up and running in 4 min 33 sec. That was faster than Sumit was able to remotely connect once he received the notification or the failure.

Cost Savings - Expected a 6-9 VM per core consolidation. Acheived 11-12. Reprovisioned old PC's as thin clients eliminating traditional desktop lifecycle. Labor costs reduced by improved process.

In addition to these highlights Sumit shares with us some of his real world experiance regarding their storage design. In addition he highlights how they were able to leverage memory over-commit to increase the overall consolidation ratio. The entire webinar can be found here.

Riverside Medical Center Saves Time and Money on PC management with VMware Virtual Desktop Infrastructure

From there search for Riverside Medical

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This week I returned from Holiday. Nine days in mostly remote areas across Idaho and no email. We have been planning to move to Idaho for
some time now. during this trip we spent some time looking at homes and getting more familiar with the Boise area.

I am still trying to dig out of the email an get back on track and just keeps piling on. While I was gone the VMTN team updated VMTN at vmware.com. With the new version there is now a blogging capability.


Last night I took on the painful task of migrating over to the new site. I did the best I could. I think I have all the entires. I know I have missed a few comments, but I did the best I could to get them all moved over. If I missed anyones comments I am sorry, it was not intentional. On that note, this will be the last post here. Eventually, I will cancel this blog.


The Virtual Desktop Blog can now be found at its new home Virtual Desktop Blog

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I was so slammed at VMworld over the last week that I have not had the
time to let everyone know the Beta 1 for VDM 2.0 is now available.

VDM 2.0 is a session broker for VDI deployments offered by VMware and is a new product built from the Propero technology we acquired back in April of this year. Over the last few months the team has been hard at work so we can deliver on the design goals we set for this release of the broker. At this stage we are really focused on simplicity and saleability. One of the biggest changes for the initial release from the original Propero technolog wasporting to Windows. This release is only supported on Windows 2003.

Technically, there are a lot of things that occur when VDM 2.0 is installed, but we have simplified that process in the installation procedure. The installation is a single MSI installer. It takes about five minutes to get the initial VDM server in a group installed and ready to configure using the web based administration. In the coming weeks I will be sharing more on the architecture and available features. Anyone thats interested in
participating in the beta can find the registration page this URL - VDM 2.0 Press Release

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Not a lot to share lately. I have been traveling for the last three weeks and will be traveling through the early part of Oct. Last week I
was in London, the VMware VDI team all got together for some great meetings and sessions. I have also been heads down working on a few new
papers and getting ready for VMworld. Just after VMworld I am finally taking some time off for some much needed Fly Fishing! If anyone out
ever wants to go let me know. It needs to be in the Rockies, Canada, New Zealand or South America though, because I like to go WAY out.

Sorry I digressed, can you tell I am ready to go! VMworld is a few short days away and I will do my best to post some
pictures and updates from there. Anyone attending swing by the VMware booth, say hi and share your experiences on how you VMware VDI efforts
are going! There is one session you will not want to miss.


Mark Benson, a VDI Solution Architect with the VDI development team will present the following session on Tuesday 9/11


DV18. Tuesday 9/11 5pm – 6pm.


“VDI with VMware’s Next Generation Connection Broker - Architecture, Security and Deployment Scenarios”


“As many people are realizing the potential of hosting desktop operating systems on VMware ESX Server in the data center, aspects of
access security, scalability and high availability become increasingly important. This session discusses the architecture of VMware’s next
generation connection broker from a design perspective, paying special attention to the security features and deployment scenarios supported.
We’ll also provide insight into how the product was developed to simplify the operational management needs of VDI in large production
environments.”


Just after the session will also be a “meet the developers” session for 90 mins immediately following the session. This will be a great opportunity to meet the team.

See you there!

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VMware - Rings the Bell

Posted by wponder VMware Aug 14, 2007

Well, the wait is over. Just shortly after 9:15 this morning Diane and the team rang the opening bell for the New York Stock Exchange. The VMware IPO is official and now everyone can participate in the future and success of a great company.I am glad its official. I travel a lot speaking at events, meeting with customers and sharing our vision. Going into the IPO there is so much you can not say and do. We have really been holding back in our messaging and efforts to ensure no lines were crossed.

There have been tons of analyst reports and little bits of info on the desktop front, I have been dying to share. Finally no more walking on egg shells. VMware is a great company with a great vision, great leadership and extremely talented team looking to help customers change the way they use computing from the desktop to the data center. Thanks to all the customers and partners that continue to believe and find value in our vision and trust that together we can make great things happen.

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On July 31, ESX 3.0.2 was released. VMware ESX 3.0.2 is a maintenance release that represents numerous functionality, performance, and compatibility enhancements to VMware ESX Server. As part of this release. VMware has included Wyse multimedia support. With this addition . Wyse Multimedia support can now be installed into compatible guest operating systems, enabling supported devices to receive encoded video streams via RDP/ICA. The decoding of the video is handled by the client device reducing the resources and overhead needed by the virtual machine running on ESX.



Check back for more detailed examples and information. I have been testing the Wyse multimedia enhancements for some time now and plan on posting
more detailed information.
Official information and full details can be found here: VMware ESX 3.0.2 Release Notes For information on installing the Wyse multimedia support see KB1001699

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Last week I had the privilege of doing a joint webinar with one of our first VDI customers, Cardinal Health. I was joined by Justin Hooper, Director of Windows Systems at Cardinal Health. Cardinal Health is the largest worldwide provider of health care solutions, with over 40,000 employees. They are global in nature and are recognized by Fortune Magazine as one of America’s Most Admired Companies.

Cardinal Health was an early adopter of VDI and selected VDI from VMware to support and deliver the desktop infrastructure of two mission critical call centers. At the time, there still was not a lot of information available regarding the architectural choices and deployment practices of VDI based solutions. Justin and his team did a tremendous job of being innovative in order to design a solution that meets the business requirements of Cardinal Health. One of the most innovative things I
feel they accomplished was in how they executed their client side strategy. After evaluating different alternatives from PC’s to thin clients.


They decided to go with low-end PC’s. Because VDI was new at the time, Justin’s team had to create their own custom image. The image is PXE booted from the network by each of the client end points. In essence this enabled them to create their own low cost unmanaged client end point. When a device is powered on it downloads its image from the network. Once the boot process is complete, the user is given a chooser created by Justin’s team for selecting the environment they need. Once the user has made their selection, a connection is established to their hosted virtual desktop.


Simple, clean and affective. This client side approach is also an effective way for organizations to move to a Virtual Desktop Infrastructure today, while still leveraging the existing investment in desktop hardware they might have. In addition, it provides a clean and effective migration path to adopting alternative client devices such as thin clients, once the PC investment has depreciated. In this webinar Justin shares with us the architectural details and lessons learned from their
deployment. The webinar can be found at the following location, Select recorded webinars and its listed on page 2:

Cardinal Health’s Call Center PC Virtualization with VMware Virtual Desktop Infrastructure VDI

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The Terminal Server team has been really busy over at Microsoft and the fruits of their labor can really be seen in the latest release of Longhorn Beta 3. Potential and existing VDI customers are always telling me they really want a simple, clean, low cost and easy to manage way of delivering, existing and candidate applications compatible with Terminal Services to their desktops.

One of the features I have been waiting to see from 2008 server and the Terminal Services team is RemoteApp. RemoteApp is a new feature that introduces usability concepts that have been around for a while, but have really started to take off even more, as the desktop environment continues to change.

So what is the concept? A RemoteApp application accessed from a Terminal Server displays as if it was another application loaded on the user’s local desktop. This concept is nothing new really. On the Terminal Services front there have always been seamless windows from Citrix. Sun’s SGD product had the concept of the integrated client that took the seamless windows concept a step further by integrating the applications into the start menu and desktop.

On the virtualization front, its similar to the Unity feature of the VMware Fusion product for MAC. In order to leverage RemoteApp with VDI desktops, XP desktops will need the RDP 6.0 client installed. Vista desktops will have this by default. Getting started is simple. Any application loaded on the Terminal Server can be selected as one available, as a RemoteApp using the TS RemoteApp Manager. Once you have selected the applications that will be available, you have the option
of creating an .rdp file or .msi package. These contain the connection and configuration information of the application and can be distributed to VDI desktops using file shares or software distribution methods.

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As a quick test, I loaded Dreamweaver 8, created an .msi package and published it via Software Distribution using Active Directory. Once installed, an application icon shows up in the Start Menu under Programs/Remote Programs. An icon can also be created on the users desktop if desired.


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When a RemoteApp is started, a splash screen will appear indicating that an application is being started. This really is the only indication to the end user that the application is remote. An important note is if more than one RemoteApp is run simultaneously they share the same Terminal Server session.


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Once the application is running you can see, not only does it run as a seamless window, but it also carries the theming from 2008.

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RemoteApp should be exciting to VDI administrators because of how cleanly it’s implemented. When available, it should prove to provide a simple and clean way of
providing centrally hosted applications to VDI desktop users.

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