Complexity is one the most important factors and considerations as people move more of their physical desktops toward virtual desktops. Complexity inherently introduces risk and increases the chance for failure and additional cost. One thing I have always said, is we are building and designing a solution from the ground up to enable a new way do doing things in a virtual world. We are not trying to retro fit legacy products to work in a virtual world.

One of the things that impresses me the most about the engineering talent at VMware is the level of effort and willingness to listen to customer needs and requirements and wring out the complexity ultimately simplifying things for the customer. This comes at price to us, it takes time, effort, willingness to listen, and a desire to provide customer focused service. All well worth the price.

Recently we worked with an "independent performance consultancy The Tolly Group" to compare the differences of what it takes to get a mission critical solution such as a Virtual Desktop solution up and running using VMware View or Citrix XenDesktop in a timely, efficient, cost effective manner.

The independent Tolly Group invited both VMware and Citrix to support them as they built VMware View 3 Premier and Citrix XenDesktop Enterprise 2.1 side by side to understand the level of effort required to get each solution deployed and up and running. Initially accepting the invitation, Citrix later decided not to participate. To help ensure the highest level of success we pointed Tolly to the Getting Started with Citrix XenDesktop 2.1 guide and other documentation publicly available on the Citrix web site.

Attached is the findings report and results from Tolly, which can also be obtained from the Tolly Group web site.

Citrix XenDesktop 3 was recently announced and mostly is comprised of adding more of the SpeedScreen technologies to PortICA as it lags in comparison to the feature functionality available from XenApp ICA. It also encompasses enhancements of other technologies such as MMR, called HDX MediaStream and USB enhancements, things we have been shipping with VMware View for some time now. Nothing in the announcement or the XenDesktop 3.0 documentation currently availalbe indicates any improvement of the complexity detailed in this Toll report.