Blog Posts

This Morning's Status

Starting at 8am Pacific today, we saw performance degradation. We recorded metrics from the system and restarted VMware Communities just before 9am. We have seen good performance since then, and we continue to monitor it closely and are analyzing the data we collected. I'll report later on what we find.

Internet Explorer Improvements

After last night's upgrade, described in Monitoring and IE Performance, we got a number of replies from Internet Explorer users saying that performance on IE6 and IE7 is much improved. Please let us know what you are seeing.

The other most important IE issue is the failure of the editor to load in certain cases. The solution is to turn off the graphic editor across the site so that all community members use the plain text editor, and then at a later point add in a user property to re-enable it if they wish. We are working on fixing some errors that we see in our stage environment when we disable the graphic editor, and will roll out that change as soon as the errors are resolved and tested.

Clear Your Browser Cache

As I mentioned in yesterday's post, the performance improvements for Internet Explorer involved replacing the JavaScript-based top menus with CSS-based menus. The one side effect is that you need to clear your browser cache for this to work properly.

Sometimes, just hitting Refresh, Shift-Refresh, or F5 works to get the new CSS. Otherwise, read on.

IE7: Tools > Internet Options > General Tab > Browsing History section > Delete button. On the new dialog Temporary Internet Files > Delete Files... button.

IE6: Tools > Internet Options > General Tab > Temporary Internet Files section > Delete Files... button. On the new dialog check Delete all offline content box and click OK.

Firefox 2: Tools > Options > Privacy > Private Data section > Clear Now... Button. On the new dialog select only Cache and hit OK.

Opera: Tools > Preferences > Advanced tab > History > Disk Cache > Empty Now button.

Safari: Edit > Empty Cache (Apple wins again)